Being a server is not easy. It takes a lot of effort to become one.
Sometimes you have good days and sometimes you have bad days, but as a server,
your main goal or your main duty is to provide excellent service to your guests.
Now, let's be honest. You don't really earn that much per hour as a server.
It depends what state you are in.
Most likely you can earn from $2 to $10 per hour.
How does the server makes good money? Well, through tips here in America,
the guests are required to leave tips between or around 15 to
20% of their total bill. In today's video.
I'm going to give you 10 tips on how to maximize your tips.
So if you're interested, just keep on watching!
[Inaudible].
Hey, loves. Welcome to my channel. My name is Rio from Rioworldwide,
bridging Filipino and American culture. In today's video,
I am very excited to share with you the 10 tips that I use to maximize my tips.
And not only that, because this video is a series of video.
So if you haven't subscribed to my channel,
make sure to subscribe and click the notification bell.
So you'll always be notified whenever we upload new video about how you can
maximize your tips every Sunday. So new videos every Sunday, and by the way,
this will be the part three.
So if you haven't watched the part one and part two, I will link it them below.
And also I will put it here in the card so you guys can just click it there.
So I am really excited for todays video. So without further ado,
let's now jump into the video.
So my number one tip for you guys is be presentable.
You are working in the hospitality industry and you guys know all this that you
need to be presentable, wrinkled shirts? Not acceptable,
always make sure to tie your hair,
especially if you are working in the food and beverage industry.
Also always clean your nails because the guests will always see it,
put makeup on and put perfume and always make sure that your shower, you know,
so you don't stink because I've heard a story. I'm not sure how true is this,
but I heard that if you are, you know, way more presentable,
either your makeup or your hair is done and you have, you know,
nice nails and you have a really good personality.
Guests tends to give you more tips.
So always make sure that you are presentable.
Tip number two, be prepared before you start your shift.
Always make sure to check your area if there's something missing, if there's,
you know, utensils that is missing,
or if there's need more napkin on this certain table,
or if the centerpiece on the third table is missing.
And speaking of being prepare,
always make sure that you have paper and pen and wine opener with you before you
start your shift. Because when it gets busy, it's hard to find another paper,
another, you know, pen when everyone is using it.
So always make sure that you have your own pen, paper and the wine opener.
You can also ask your manager,
the bartender or the chef on what's missing for today,
or what is running out on the products that you guys are selling,
or maybe what is special for the day. So you can also explain it to your guests,
like what I've said from my previous video that guests love hearing special.
So always make sure that, you know, what is your special for the day,
by the way,
try to let the guests know what is running out from your menu as soon as
possible. So they don't read the menu and maybe like theat certain product.
And then you are, you know,
out of that item and the guests will just be disappointed. It's nice.
Or if this better for the guests to know what is missing or what they cannot
order. In that way,
we can avoid disappointments from the guests that can lead to a lower tips.
also,
it is very important for you to be friends with the chef and with the host so
they can, you know, um, how do I call is like, for example,
you mess up with your order.
The chef won't really get mad that much to you because you are kinda friends.
You know what I mean. Or for example, you are already busy,
you can tell the host that "Hey, I'm really busy. You know,
maybe you can transfer it to someone" So just little tips that you know can make
your life easier and better.
[Inaudible].
Tip number three mentioned your name when you greet them and after you give them
the check, why? Because number one,
they can recommend you to your manager so they can mention your name.
Number two is that when they give a review in the GSS or in a TripAdvisor,
they can mention your name again, and they can request for you again.
When they come back to your restaurant.
[Inaudible].
Tip number four, learn how to upsells.
You should be familiar with what brand does your restaurant has,
then you can memorize two well liquor and two top shelf to start.
One way on how to upsell your guests is by refilling their drinks. For example,
you see that they are already consumed 75% of their drinks.
Then now you can ask them,
would you like a refill or would you like another one?
So when your guests ordered something and you guys don't have it always be
prepared to offer an alternative. For example,
you guys don't have Shirley temple.
Then you can offer like Arnold Palmer or another example,
a guest wants a Titos vodka and you guys just run out of Tito's,
then maybe you can offer a Belvedere vodka. See,
in that way you won't lose money and the guests will still be happy. By the way,
guys, if you heard any sound or any noise,
it will be the rain because while I'm shooting this video,
it is raining outside. So if you guys, you know, see that the lighting change,
or if it's like noisy in the background, it is because of the rain.
[Inaudible].
Tip number five,
let them know your happy hour or your special for today because when the guests
know, you know that you have specials or happy hour,
they tend to order more so make sure that you let them know your happy hour and
your special for that day. Tip number six,
always gauge your guests because all guests are different and you give them
services differently. So you need to assess your guests.
Are they friendly or are they needy?
Is your guest the of person that wants to talk to you a lot and be entertained?
Or is your guest is the type of guests that, okay, leave me alone.
I need space. Also,
if you are working in a resort and you know that your guest is from other
States, if they are asking, or even if they're not, you know,
as you talk to them, as you build your relationship,
you can offer tourist spots or a good restaurants that is nearby. Yes.
I know that your restaurant, you know, you need to upsell your restaurant,
but also some of the guests appreciates all of the recommendations for
restaurants. For example, hotel doesn't offer breakfast,
then offer a good breakfast place.
Tip number seven. If you bring their food on their table,
ask them if they need anything else. Like for example,
maybe they need extra plates, extra cutlery, extra utensils,
or extra salt and pepper or catsup or whatever they need always ask them.
Tip number eight,
which is a must is bring extra napkins. This is sounds,
or this may be sound crazy, but always bring extra napkins. I don't know why,
but guests love extra napkins.
Tip number nine, check with your guests two minutes after you serve the food,
they call it two bite check. So as you chat with them,
maybe they will need a refills or ask them, how was their food? Do they like it?
How can you make it better? You know? So in that way,
your guests can also truly feel that you genuinely cared to their, you know,
with their experience.
Tip number 10 is put a smiley or thank you on their bill.
So when they see it, they feel uplifted. They feel happy.
They feel like you truly care and really make their stay memorable and give the
best experience. So in that way, they can also give you extra tips for that.
If you enjoy this video, please make sure to give it a thumbs up.
And if you have any questions, please comment down below.
So we can also include it on our next video,
make sure to click the notification bell.
So you'll be notified whenever we upload new jam packed videos, just like this.
And we upload every Sunday.
So make sure to be here every Sunday and that's all for today, guys.
I hope you enjoy our video. Make sure to click these two videos right here.
We make a lot of J1 videos and American culture,
that is for sure will help you with your program and with your stay here in the
United States. So make sure to click these two videos right here,
and I'll see you guys next week. Thank you so much. Bye for now.