Hi friends this is Tash and I welcome you to a new lesson. Very often I have heard people
talking and speaking a lot about communication. Communication while writing, then we talk
about listening and so on. However very little do we focus or pay attention to, Non verbal
communication. Which is equally important and plays a very important part in communication.
So let's begin the first point say's Facial expressions. What you say and what your face
say's are two different things sometimes. Which should never happen, I'll give you an
example of a friend of mine, she and her husband had were not talking to each other for like
fifteen days because of this, I'll tell you how? He comes home and he tells her that,
Hey honey you now what mom's coming home tomorrow and I'm so excited, Aren't you? And she was
like, Wow that's great I'm happy and then the fight began. He thought that she was probably
not interested or not happy about the fact that his mom is coming, where is it wasn't
like this. She told me later on that she was in a middle of something, she was thinking
something and the guy suddenly came and told here this and she did not know how to react.
So what happened here was her facial expression traveled faster then her words and that is
why the problem was created.
So your face if you were saying something positive or saying something really nice or
you happy about something, It has to show on your face. Like the friend of mine if she
was really happy , which I know she was, she could have said, Wow that's great, You serious?
Wow I'm so excited so probably then he would have actually realize that what she's saying
is true. So that was about facial expressions. The next say's, Relaxing and being natural.
This is more applicable to an interview situation. The moment you enter the interviewee or the
room, the interview room, you need to have confidence. You need to convey confidence
through your body language. And how is that gonna happen? The way you walk inside the
room is important. Remember the person who's sitting there on the other side of the desk
is an expert. He can actually look at you and decide whether you are fit for the job
or no. And also remember when you are sitting at the interview table ensure that you are
not carrying anything in your hand, because that is going to be distracting you and you
are not gonna be paying attention or it could be a tool, which you would gonna be using
to distract yourself. So be natural, relax, answer every question with a proper eye contact.
Maintain eye contact because remember that conveys a lot of confidence, so relaxing and
being natural.
The next one say's, Hand gestures. How many times do we use our hands and movements to
say this? Yes many a times. The other day I experienced it myself , My friend and I
went to a mall for shopping and suddenly I realized that she is nowhere around me, because
I located her in some other section and I was in another section, however I liked a
top and I picked it up and now I was not sure if I should pick it up or no. Since I could
locate her, I just waved out to her and so did she and both of us said, Hi. And then
I asked her and she said, which means I understood, she's saying it's perfect just pick it up.
In case she would say, Which means I,m not sure, It's okay or If she said, which means
it's a clear message that I'm not suppose to pick it up. So hand gestures, when you
eat, when you eat food say your mom's specialty, she's cooked something really special for
you. A dish which she's very good at and you've eaten it and your'e so full that you know
your'e still having your food and she's asking you, How was it? And you go like this. Which
means your'e acknowledging the fact that the food is amazing, It's tasty and you really
liked it. The next one say's, Acknowledge. What do I mean when I say acknowledge? Acknowledging
is nothing but simply saying yes or yes I understand or Hmmm or nodding your head is
also acknowledging. If somebody is talking to you and you having a conversation with
a person. Always remember to nod your head, hmmm, hmmm. Oh sure. Yes don't speak in sentences
but at least say things like, Oh yes I understand, sure will do that.This helps you and the other
person to build a good rapport to have a good conversation. The person there on the other
side at least knows that he is not talking to a statue or a wall. He's talking to another
human being, so that was about acknowledge.
Posture. In school my teacher would always tell me, Can you please sit erect. Don't you
have a back bone? And then I would suddenly sit erect and then again the next moment I'm
gone down, which I realize now that how important it is to have the correct and the right posture.
In fact when you stand and you talking to somebody, you should never stand like this
or most of the time we stand like this. We don't realize it, but those are called as
bad postures, incorrect postures. You always have to stand erect, never stand with hands
folded, because it acts a barrier between you and the person your'e talking to, when
you sit never sit with legs crossed. It of course scientifically, scientifically it's
not right, because it obstructs your blood circulation and otherwise it is also telling
the other person that your'e not interested in what he or she is saying.
Anyway just for your information, when I'm talking about posture. In some cultures It's
very very important to maintain the right distance between either a man or a man or
a man or a woman, when they are having a conversation or else it is offensive. And the last one
here is, Voice. Voice yes in Non verbal communication more then what you talk? How you talk plays
a very very important role, I'll tell you how? Let's see your colleague is helping you
with something or maybe you are helping your colleague with a presentation and he's not
able to understand or acknowledge what your'e trying to tell him. By the end of it you tell
him, Did you understand? What does it mean? Did you understand? Your'e being sarcastic,
okay sarcasm so here in your voice, when you raise your voice your pitch goes little higher,
it sounds sarcastic. On the other hand if you had to say, Did you understand it now?
Is it clear enough? So when you talk, your voice plays a very very important role. Is
it clear? Are you okay now? Are you coming? You could ask in a better way. Are you coming
with me? Are we meeting tomorrow? It's very offensive because your voice is trying, It's
proving that your'e very rude, so don't do that, just say, Are you coming with me tomorrow?
Be a little polite because that's what Non verbal communication is all about.
So friends we have looked at tips, which contribute towards non verbal communication. I'm sure
your'e gonna use these tips next time and they are definitely gonna help you. So thankyou
for watching, keep learning. I will be back with another interesting lesson. Till then take care...