Hi guys, David David here from payetteforward.com, and in this video, we're going to explain
what to do
when your iPhone won't send pictures.
The first thing we're going to do is close out all the apps on your iPhone because that's
a universal fix that's going to work.
So if you have an iPhone that's older than an iPhone, X double-click the Home button on
your iPhone and swipe all your apps off the top of the screen.
If you have an iPhone X, swipe from the very bottom of the screen and hold your finger
in the middle till the app switcher appears. Press and hold on any of the apps until these
red minus signs appear. Swipe them off the top of the screen, unless it's the future.
Yeah, you got iOS 12 and you can swipe just wipe them off. No press and hold.
Yep. So let's talk about iMessage versus text messages or MMS messages in this
case because you're sending photos. Right,
so when you send pictures with your iPhone as David just said you can do so in two different
ways.
iMessages or text messages.
So I'm going to open the Messages app. The easiest way to tell which one you're sending
is by the color of the bubble when you send a message. So the blue bubbles are iMessages.
And the green bubbles are text messages or MMS messages as David just said: picture messages.
So we need to do for the rest of this video is divide it in half. The first half we're going
to talk about what to do
if iMessages are not working you're sending photos with iMessages. The second half of the
video,
we're going to talk about why your iPhone isn't working sending pictures with text messages.
Before we get to that though,
let's talk about if you're trying to send a iMessage to one person, but they had an iPhone, now they
have an Android right and they're still logged into their iMessage account.
They can't get your pictures what we do there, right?
We log on to Apple's website and we'll have a link to that in the card up above and the
description down below.
Yes, and you can have them go in there and deregister their iMessage account from their
iPhone from their phone number and they'll thank you because they're not getting messages
from a whole lot of people and they're really confused right now.
So so first step when iMessage can't send photos with iMessage is to make sure you're
connected to Wi-Fi or cellular data. Right.
So here's another fundamental difference: with iMessages
you need a Wi-Fi or cellular data connection.
An internet connection, so make sure it's on.
It's gotta be on. So I'm just going to swipe down from the upper right-hand corner of my
screen here and then iPhone X to open Control Center. Right
you can see that cellular data is on that's the green button and Wi-Fi is on, so iMessage
is going to work.
So I'm just going to disconnect from both of those to show you the difference, close
this. All of a sudden, no internet connection. Goes through as a text message.
If you have an earlier model iPhone open Control Center swipe up from the bottom of the screen. Right. Up from
the bottom instead of down from the top right.
So I'll turn this back on. Just make sure you have that internet connection. Next up,
let's log in and out of iMessage.
It's kind of a pain but it fixes a lot of these problems. Go to the Settings app.
Yep messages messages down here tap on that.
Let's just turn iMessage off and back on. That actually fixes a lot of these problems too.
So if I tap iMessage button, turn it off, tap it to turn it back on.
It will say waiting for activation.
Sometimes that gets these types of things unstuck. Now it's back on. As David just said
we're also going to try signing out in signing back in. And you're already here. Tap on Send
& Receive. Here I am.
Tap on your Apple ID at the top of the screen. Tap Sign Out.
I don't want to do that right now.
It's kind of a pain but try that sign back into iMessage.
It's really sort of unplug it plug it back in thing for iMessage. If that doesn't work,
it's time to Reset Network Settings. We'll go back to the main page of the Settings at right
back to messages and the upper left back to Settings and tap on General
and then scroll all the way down to reset.
Yep down here at the bottom and Reset Network Settings.
Right. Reset Network Settings is the great middle-of-the-road solution.
You will lose your Wi-Fi passwords, your Bluetooth devices, VPN Settings, and cellular data Settings. Good stuff.
You'll lose those but you won't lose any of your personal data.
So enter your passcode a couple of times.
Yeah hit Reset Network Settings.
All set. Your iPhone will reboot.
Yep.
Hopefully that'll fix the problem.
Try again.
That's what to do
when iMessage won't send pictures.
What about MMS text messages. MMS.
So that's if you're trying to send a picture to one of your Android friends and all your
rest of your messages are in green bubbles.
We need to make sure first that MMS messaging is actually turned on otherwise pictures won't
send only SMS which are those short little text messages will send so we'll go to the
Settings app, right and scroll down to messages again and then should be a switch down at
the bottom there.
It says MMS messaging that switch is on.
Maybe you just want to try to turn it that switch off and back on maybe its a minor glitch. Off.
Turn it back on.
Yeah that's actually going to fix the problem for a lot of people.
If that doesn't work Reset Network Settings.
So same deal Settings General reset Settings enter your passcode reset network Settings.
Indeed.
So if you Reset Network Settings and your iPhone still won't send pictures probably
time to contact your carrier or Apple.
So if it's a text messaging issue definitely talk to your carrier because MMS messaging
it has everything to do with them.
And a whole lot of nothing to do with Apple. iMessages: it's the opposite got nothing to do with
your carrier, especially if you're connected to Wi-Fi try a different Wi-Fi network, like
at Starbucks.
If you're connected to cellular data connect to your Wi-Fi network. Try different internet
connections. Could have just said that. Well you just did say it. I said it.
So if you tried all this stuff the last ditch effort here is to perform a DFU restore your
iPhone.
If you go to the Apple Store, I'll probably do one for you
anyway. We can show you here.
We've got a great video.
I'll link it to a card up above and the description section below walk you through the whole process.
Yep and DFU restore will fix it because usually this is a software problem.
It's not like a hardware problem, especially if your iPhone is working connected to the
internet just fine for other apps and just pictures one send not a hardware problem.
So a DFU restore will fix software problems.
Yes, that's what to do
when your iPhone won't send pictures.
Thank you guys for watching this video!
Give it a thumbs up if it helped you fix your problems.
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