Over the past year, we've been on an incredible journey.
We've made big changes and we've seen big results.
We set our aspirations high and we've never
been closer to achieving them.
That's because our United team has
shown the passion, ambition, commitment, and dedication
to make it happen.
And I see it all around me, everywhere I go.
I call it, the new spirit of United.
We're more than an airline, we're family, we're friends.
We are a community.
We are a family.
And as a family we need to take care of each other--
you know, to be our brother's keeper.
When we talk about the spirit of United,
it's about how we face challenges head-on.
We tackle them with teamwork, we tackle them with focus,
and we tackle them together.
United is about making a difference.
Thank you!
Making the passenger first.
Being warm and friendly is important.
My principle is to treat others the way you want to be treated.
And this allows you to go above and beyond your call of duty.
Come on in.
All of us here share the goal be the best, across the board.
There really is a new spirit at United.
For the first time in almost a decade,
all of our labor agreements are complete.
We are laser-focused on customer service, teamwork,
and innovation.
And that's how we are earning the trust of our employees
and our customers, each and every day.
United, to me, is an extension of my family
and a partnership to our business.
And that's huge, when I can tell a customer,
I will see you tomorrow, and to know
that I have an airline behind me that will get me there.
I enjoy flying United Airlines because the people are
very friendly, good service, and great fares.
We've just met some really lovely people on United,
and so why even try anything else?
Your safety and the safety of the guys next to you
is the most important thing out here.
With 86,000 employees, we have a unique opportunity
to work together.
Thank you so much, I appreciate your help.
We want every one of the 150 million people
we fly every year to feel our commitment and feel our spirit.
How you doing?
Being part of the United team makes
you feel important, especially within the last year.
You're made to feel an important part of the company,
and an important part of the team.
Hi, [INAUDIBLE] Now, I really feel empowered.
It's really just about connecting with our passengers
in a deeper way.
We get our planes out on time.
We get our passengers to their destination, safe and sound.
We give them fabulous service.
How do you do that on your phone?
We can look at the seat map--
Oh, that's awesome.
Technology is an important part of delivering
the kind of experience our passengers want.
Our employees and our customers deserve the best tools
to deliver that experience.
I love using the app when I'm traveling.
You can see the seats that you could change to,
if you'd like to.
You can change your flight.
It's great.
We want to be the best airline for our employees,
our customers, and our investors.
And while our performance is something we could be proud of,
the best part is we're just getting started.
We're building a new fleet of state of the art aircraft.
We're investing in our product and our people.
We're getting the basics right, but there's a lot more to come.
We're like a team with home-court advantage--
we have all the tools we need to win.
It's amazing to see aircraft takeoff.
It's just one of those things that puts me at peace,
and I'm really happy to do what I do every single day.
I feel tremendous pride to be a part of this team,
and to be associated with the hard work and talented people
who are delivering the best service for every customer--
from Polaris business-class to basic economy,
it is truly a privilege that I know I share with all of you.
We're more than an airline.
We're a team.
We are ground-breakers.
We're achievers.
We are family.
We are connectors.
We are guardians of your safety.
We're problem solvers.
We're innovators.
We're optimists.
We've got each other's backs.
We're more than an airline, we're United.