Hello. My name is Aaron and I am a Subject Matter Specialist for Dell EMC
in the Systems Management domain. In this video we will look at how to troubleshoot
server updates using the Dell Online Catalog to manage updates in OpenManage Enterprise.
The first location to start looking to identify potential issues is the update job in OpenManage
Enterprise. It will identify where the job fails. Does it fail on the download of updates or
does the push to individual server or group of servers fail? We'll start by navigating to the
'Monitor' section and the 'Job' subsection finding the update job we need to review.
Once we're in the 'Job' section we find our update which is right here,
and we click on 'View Details'.
As we see we get an overall status of the job, which in this case is complete,
and then if we scroll down and we look at the execution details we have two sub jobs.
The first job which is at the bottom is the job in which OpenManage Enterprise decides whether or not
it needs to pull updates from a different source, in this case downloads.dell.com.
We get the status on the right-hand side of the screen, in which the job name itself is identified
and the messages from the job are reported. In this case OpenManage Enterprise, besides it does
need to pull the update so it processes where it needs to pull them from, in this case a catalog
file on downloads.dell.com. It then downloads the updates it requires and verifies them.
Once it verifies them it then validates that the files haven't been tampered with, and once
the validation is complete the report is that the download is complete and that job is successful.
We then move to the individual execution. In this case it's going to be a single target
but this is the actual job where OpenManage Enterprise then communicates with the iDRAC
in order for them to pull the updates they require and again, like the download task,
as we can see there is a status reported on the right hand side of the screen.
And this information starting with the job id
is actually being reported, actually all of this information is being reported from the
iDRAC itself based on queries from OpenManage Enterprise. Basically this is OpenManage
Enterprise requesting a job queue clear which is an optional step but in this case it was done.
OpenManage Enterprise then queries the iDRAC to make sure that it's available for communication
by checking the lifecycle service state and remote services making sure both are ready.
And we then get our first execution which is the
check of the repository on the iDRAC for information, and if the file's in here
the iDRAC then begins the download, and here's where that process begins.
Here's where it completes. Confirmation that the file successfully downloaded iDRAC code
from the iDRAC itself, also validating that the package downloaded successfully.
The next job is then started which is the update itself,
and the iDRAC reports that the job for the update is complete.
And because this is a BIOS update and we told it to, the iDRAC then executes a reboot job,
because there is a pending job and then in this case we told her to go ahead and execute. Once
the reboot job is complete iDRAC reports in this case that the update was successfully applied.
If there were a complication during the download process, say some point at this point, OpenManage
Enterprise reports it is unable to download the file, you would need to check, with the customer's
assistance, OpenManage Enterprises ability to connect to downloads.dell.com. Basically
the easiest way to do that would be to navigate to downloads.dell.com on a browser,
preferably in the same network as the OpenManage Enterprise appliance.
If the job, the second job fails, usually that's going to be a communication problem between
the iDRAC and OpenManage Enterprise, and the first thing to find out from the customer,
which may take a little time if the customer needs to consult with any kind of network security team,
is whether or not OpenManage Enterprise and
the iDRAC can communicate using SMB version 2 or CIFS network protocol.
It may be necessary to engage further assistance to help the customer identify any communication
problems. In this video we examined how to review update tasks in OpenManage Enterprise, we looked
at the two jobs that make up the update task file download job and the update job itself make up the
update task. Both jobs can provide information as to why an update task failed and should be used
to identify where to focus troubleshooting efforts further. Thank you for your time