Hi there, my name is Richard McMunn from the interview training company, PassMyInterview.com.
And in this tutorial, I'm going to teach you how to pass a Costco interview. So, if you
have any kind of job interview coming up for Costco whatsoever, make sure you stay tuned,
watch the presentation fully from start to finish, because I will help you to be the
standout candidate! And to achieve the aim, this is what I will cover. I will give you
a list of Costco interview questions, the ones I strongly recommend you prepare for.
I will give you brilliant, unique answers to tough Costco interview questions to help
you stand out. I'll also give you some more tips on how you can be the standout candidate
during your Costco interview. And finally, I will tell you about further resources you
can get access to, including these slides to help you succeed. So, there’s four reasons
why I recommend you stay tuned. And just very quickly before we get started. A very warm
welcome to this Costco job interview training presentation. My name is Richard McMunn. That's
me there in the center of the screen, the bald chap! I am a former fire officer of 17
years, and since then, I've been helping people like you to successfully pass your job interviews.
I always do that by giving you top scoring, genuine, unique answers you can't find anywhere
else. On that basis, please come and join the community here on YouTube. We have over
360,000 subscribers now within this channel. And lots of you, I am pleased to say, are
passing your job interviews, which is great news. Come and join us. You can also connect
with me on LinkedIn.com if you want to. I've put my LinkedIn link in the description below
the video. And finally, please give the video a LIKE, because that motivates me to create
more content for you. Thank you very much. Let's get started. The first question will
undoubtedly be: Tell me about yourself? Now, my advice is to have an answer already prepared
for this first Costco interview question. And in your response, talk positively about
the skills and qualities you have and how you will always provide great service to the
customers and members whilst working for this great company. So, here's my suggested answer
to the first Costco interview question: Tell me about yourself? “I am a happy, positive,
hard-working and conscientious person who gets the most job satisfaction when I am working
as part of a team and I have responsibility for various different duties and tasks. Being
a sociable and outgoing person, I enjoy working in a role where I am required to speak with
and deal with customers on a regular basis. Before applying for this job with Costco I
read the job advert carefully, I looked into the Costco mission statement and I feel this
is a place I will be able to work at for a long-period of time whilst getting lots of
job satisfaction from doing my duties to a high standard. I appreciate you get lots of
people apply for jobs at Costco, but I genuinely believe I will make a positive impact quickly
if you choose to hire me.” That is a very good answer because it's in-depth. It is positive.
And it sets you up for the remainder of your Costco interview with confidence, and that’s
important. Now, you can either pause the video if you want to and take a note of the questions
and answers as we progress together, or if we want to wait, I’ll soon tell you §can
download my full set of Costco interview questions and top scoring answers, including the ones
we are covering today together. The next question, Why do you want to work for Costco? Now, this
is guaranteed to come up. If you have genuine and valid reasons for working at Costco, you
are far more likely to get hired and you will stay working there for a long period of time.
Now, obviously, it is in Costco's best interests that people stay working there for as long
a period as possible, because they have to invest their time training you up to the right
standards. So, they want people who are going to stay there. Here is my suggested answer.
Why do you want to work for Costco? “I want to work for Costco for various reasons. From
the research I conducted online, it is a super-friendly environment to work in, I will get to work
in a large warehouse where there’s lots of space, I will get to build my skills and
qualities which will help me achieve my life goals outside of work, and the Costco mission
statement is indicative of the high standards you set and how you treat your customers and
employees. All in all, it’s a great place to work with great staff and a strong and
supportive management team.” I think that's a brilliant, punchy, positive answer that
gives really good reasons why somebody would want to work for the great company, Costco.
Now, don't go anywhere because I still have more questions and answers to work through
with you. But when you're ready, if you CLICK THAT LINK in a top right-hand corner of the
video, it takes you through to my website, PassMyInterview.com, and you can download
my full set of 21 Costco Interview Questions and Top Scoring Answers, including the ones
we are working through right now. But here's the next question for you. How would you deal
with a difficult customer? Now, this is quite a challenging Costco interview question to
answer. However, it is important you are able to show the different things you would consider
whilst communicating with a difficult or complaining customer. And here's a great answer to guide
you. How would you deal with a difficult customer? “I would remember to follow my training
and I would also remember that I am representing the Costco brand, so I would be polite and
professional at all times. I would start off by asking the customer questions to get to
the bottom of the issue quickly. I would listen to them whilst they were talking so they feel
valued and appreciated. I would then come up with a solution to their problem or complaint,
and if I were ever unsure of what to do, I would ask my supervisor or team leader for
guidance. I would then take positive action to resolve any complaint or issue for the
customer or Costco member and see if any steps could be taken to prevent the same issue from
happening again.” Now, I like that answer because you are remembering to follow your
training, you are going to act as a positive role model for the Costco brand, you are listening
to the customer, you are then going to come up with a solution to the issue, and then
you will take steps to make sure it doesn't happen again. And the other thing that you
could put in your answer is that if there has been an issue where Costco are at fault,
you would apologize straight away. That's a really good answer. The next question: What
is good customer service? Now, this is a great question. It's cleverly assessing your understanding
of what you think you should be doing in the Costco role to provide great service. And
as you can appreciate, everybody's definition of customer service is different. But here's
my suggested answer to this question: What is good customer service? Here we go. “Good
customer service is making members and customers feel welcomed and valued as soon as they enter
the business premise or warehouse. Good customer service is asking people if they need help
or advice, and then responding to those questions with professionalism, clarity and knowledge.
Good customer service is taking responsibility for your duties and making sure the warehouse,
office or counter area is safe. Finally, good service is about serving the customer quickly,
professionally, competently and with a smile. It would be my aim to make customers and members
feel valued, so they want to return to Costco time and time again in the future.” Now,
the majority of candidates will just say good customer service is being nice to customers
and serving them with professionalism. But you're talking about many different things,
doing your duties to the right standard, smiling, being positive, and also making people feel
welcomed as soon as they enter the Costco premise. And that's important. The next question:
What are your strengths and weaknesses? Now, this is another guaranteed question to feature
during your Costco job interview. My advice is to give strengths that match the job advert,
such as providing great service and being a co-operative team member. Only give one
weakness that is not a match for the role. So, we want to load our answer with a few
strengths and then only give one weakness that is not a match for the job you are applying
for. Here's my suggested answer. What are your strengths and weaknesses? “My strengths
are my ability to work as part of a team and to make sure I do my particular job to a high
standard. I am great with customers; I always have a smile on my face, and I have a positive
outlook on life which I believe rubs off on others. I am a hard-worker, I am available
to work extra hours when needed and I will learn the job quickly so I can start contributing
to the Costco team quickly. My weakness has to be the fact I am quite hard on myself and
I sometimes worry unnecessarily. However, another one of my strengths is that I am always
looking to improve and grow as a person, so if you see something you need to me to improve
on, I will take onboard your comments and seek to develop professionally.” That's
a clever answer! You are loading the start with lots of strengths that are a requirement
for all Costco job roles. You are then just giving one weakness that is not going to be
an issue in the role, but you are then finishing off your answer by saying another strength
is that you are always happy to improve and develop and you will take on board feedback
by Costco managers and supervisors. It's a great answer. Now, the next thing to do, please
make sure you CLICK THAT LINK in the top right-hand corner of the video. You will go through to
my website, PassMyInterview.com. Take a look at my 21 Costco interview questions. They
are all the questions that I recommend you prepare for, for any job role with Costco.
I’ve put some really important tips on that page that I think you want to check out as
well. They will help you pass your interview and you have the opportunity to download the
answers in PDF format, so you can have them within your inbox within two minutes from
now. Thank you for watching. Don't forget to SUBSCRIBE. Please do HIT THE LIKE BUTTON.
And I wish you all the best for passing your Costco job interview. Have a brilliant day.
Thank you very much!