(mouse clicks)
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- What's she doing?
- (incredulously) Whaaat?
- Oh, this thing. I saw this.
- Seen this on the news recently.
- That's the thing about the world today, man.
Everyone's got a camera.
- (singsong) Busted! (both chuckle)
- Is anything gonna happen?
- (scornfully) FedEx.
- FedEx, you guys are slipping.
- You are the cancer of humankind.
- Ooh, she got that one far.
- Look how light those are.
- I'm hoping that those are empty boxes.
- "Welcome to FedEx. [Bleep] you." - (cracks up)
- I think the worst part about it is that
it's not saving space by doing it this way.
- (chuckles) - I love how the guy doesn't--
"No, no, no. You're not qualified to throw 'em."
- (laughs uncontrollably)
- She gave him a thumbs-up.
- (cracks up) I felt that.
- That one didn't look empty.
- I sympathize to a certain extent. It must be a boring job.
- No wonder our packages are always smushed.
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- (Finebros) So what were those workers doing?
- Just working hard.
- They were playing basketball or something.
Except they were probably breaking things.
- They were tossing boxes very forcefully into a FedEx truck.
- Destroying them.
- They were throwing your stuff being shipped
into the back of the van. Fiends.
- They look pretty light though.
Maybe there could have been something in there that's light,
and she knew it wouldn't break. - It doesn't mat--
She doesn't know what's in it.
She's not allowed to even open them.
- (Finebros) How does it make you feel
seeing people treat packages like that? - Sad.
(chuckles) Like, that's my stuff that gets chipped.
- It made me angry, because that's their job.
- Pisses me off! 'Cause what if those were one of my packages?
- Made me feel great.
Like, I kinda love it when people are just doing that kinda stuff
at work, especially if they work for a big corporation.
- That's really bad.
That makes me feel like, why if I send a gift to someone,
and then it got there broken?
- I think it's rude.
- I'm gonna get insurance on all my packages for now on.
- That's how they get you.
FedEx did that on purpose so that you get insurance.
- I know I'm supposed to be SHOCKED and just "WHAT?!"
But I mean, listen, I used to work in a store.
And I threw food in the fridge, like, pff, didn't give a [bleep].
- (Finebros) Have you ever done something at a job
that you shouldn't have? - I once worked at a waiter.
And the chefs were really scary.
This one time, I was carrying a plate to the table.
And I dropped a couple chips off the plate-- fries in America.
And I was too scared to go back to the chef and ask for more,
so I just put them back on the plate and served it.
- When I was in high school,
I wasn't the best employee at... Target.
- I secretly drank a can of Coke.
- (Finebros) You stole a can of Coke? - I secretly drank it.
- I worked in the movies. And instead of cleaning the theater,
I just watched the movie and then left.
- I used to be a bellman for years.
If somebody didn't tip, I was like,
"Fwoom, you all store your bags."
- I would get up in the morning and edit my--
or make my WheezyWaiter videos and then drive to work,
not finishing them, and finish them at work.
I would edit through half the day.
- I used to work at a DIY store that sold pet food.
And I used to throw the pet food off
like a giant crane into my hands.
And once, it exploded all over the floor and we were like, "Lol."
But hamster food that costs $10
isn't someone's FedEx'd whatever.
- (Finebros) Could you ever see yourself throwing packages
if you worked for a company like FedEx?
- Yeah, I can. That's why I don't do that.
I make videos on YouTube instead.
- I don't think I would. I wouldn't do it.
- (Jesse) I probably would. (chuckling)
- You probably would, but I think I would've respected it.
- I'm gonna be real.
- No! Oh my gosh, I can't believe you asked me that.
I would never just go and throw someone's things like that.
- I wouldn't do that, because I'm aware
how many people have cameras.
I imagine before 2003, the entire history of the world
was just people, as soon as nobody was around,
just like, "Crank! Crank! Crank!"
- (Finebros) Have you ever had a package arrive to you damaged?
- Not really. I don't think so.
- No, I don't think so.
- The boxes have been pretty mauled up,
but everything inside has usually been okay.
- Yeah, I had one that had bite marks in it.
So I don't know if, like, a rabid dog
was working for the post office.
- There was a package that I got that had, "This side up,"
"Be careful with it."
Part of the box was crushed in and ripped.
"Fragile" on the box means throw it harder.
- A glass structure was sent to us once by a fan
and it was all smashed to pieces.
That's obviously what happened to it. It was that girl.
"You smashed my package."
- (Finebros) Why do videos like this go viral?
- Because I think that people
like to see other people doing wrong things.
- People hardly ever see behind the scenes of stuff like that.
- We just caught FedEx with their pants down.
We all felt like we just cracked the case.
We did it, Internet! We got them!
- It taps into something everyone's worried about.
When they mail out a package,
they're letting go of their property.
It shows that all of their fears are realized.
- No matter how many times it goes viral and everyone's like,
"Look at these workers tossing packages everywhere,"
people are still gonna do it.
- (Finebros) So after this went viral,
FedEx made an official response video
that they uploaded to YouTube, that I will show you now.
- Oh, wow.
- God, I can't wait for this.
- Really excited to see this.
- Whatcha got to say for yourself, FedEx?
- On behalf of all FedEx team members worldwide,
I want to tell you that we are very disappointed to see
the recent online video. - I would not want him
to be disappointed in me. - (Brown) FedEx sets
high-performance standards for our team members,
which is why our customers trust us to pick up and deliver
almost 10 million packages a day around the globe.
- (quietly) Okay. - (Brown) I want you to know
that this situation is completely unacceptable to us,
and this driver is no longer working for FedEx.
- (gasps)
- (Brown) This driver is no longer working for FedEx.
- Oh. - Aw.
- Aw, poor lady.
- Boom! Done!
- (Brown) I want to apologize to all of our customers
for the actions of this individual. - Ooh. Weird.
Have giant corporations responded
to viral videos about stuff before?
- Now I feel bad. Internet, we just made a lady lose her job.
- He's like the principal of FedEx. (laughter)
- (Finebros) So what did you think of their response?
- I thought that was pretty good, don't you?
I think that was good.
- Sounds like a forced apology, but I'll take it.
- He didn't look that sorry.
- People say, "Oh god, this is so fake," but he's not an actor.
Like, I feel bad for this guy.
He's reading a script because he's probably terrified
and doesn't know what to do.
- I felt like he was bragging, first of all,
that they deliver so many packages, 10 million worldwide.
- He seemed pissed.
(both laughing) - He did seem pissed.
- "I'm pissed that I gotta make this video.
I'm pissed I gotta work here."
- I think that's the beauty of media these days.
And YouTube is that-- you know, a company can see firsthand
something happening right now to their company,
to the general public, and say,
"Okay, we can fix this right away," and it could be immediate.
- Props to FedEx for making the video. - Yeah, I think the best
way for a company to do it
is go straight away and go really public
and say how you feel and apologize.
But he is an interesting dude. - He could've been a been a bit
more personable, do you know what I mean? Like...
- "She has been dealt with. The situation's under control."
- I thought it was really good,
'cause it's like a video was put on YouTube, and it went viral,
and then FedEx uploaded to their official YouTube channel
a video just saying, "Hey, we're FedEx. That was bad.
Sorry, it won't happen again."
I can't imagine them doing it in a better way
that you need to Auto-Tune it or anything.
- (Finebros) What would your advice be to big companies
when videos like this that are so bad for their brand go viral?
- I think maybe get some employees to make the video.
That could connect on more of a level than Mr. Serious.
- Have the employee make a video. - (laughs)
- That would be fun. - While she's being whipped up
and chained. "I'm sorry!"
- Not like that, Finn. Jesus Christ.
- Could've made a little package puppet kinda thing.
Be like, "Hi, I'm Pete the Package.
And when people throw me, it hurts." - (laughs loudly)
- I think they would've been better if the video
didn't quite look like they were on the news or on TV.
They need to come down to YouTube level.
It would've been better if he'd have sat there
maybe with a vlog camera being like,
"I'm the manager of FedEx, and I'm really sorry."
- A new class. YouTubers can host a thing for CEOs
wanting to come in, and we can teach them
how to properly address an audience in a fashion
that the audience will be happy about.
- Honestly, I don't even think they needed to make a video.
To me, it doesn't ruin FedEx.
I'm not like, "Oh, I'm never using FedEx again!" Who cares?
I've seen a video where a guy
put his penis inside of a taco shell at Taco Bell,
and I still eat there, like, every day.
- (Finebros) Finally, do you forgive FedEx?
Will you still use them? - Do we have a choice?
- No.
- Yeah, I forgive them.
I'll order from them any time. I trust them.
- I'll still use FedEx. I haven't had a problem with them before.
I think that's just one crazy woman that likes destroying boxes
who's now been dealt with.
- You can't judge this ginormous corporation
based on one worker.
- This stuff in any kind of business, anywhere in the world,
is probably happening all the time,
whether it's food or postage or anything.
Everyone's probably messing around in their jobs.
But I feel like, if anything, now all FedEx employees
are terrified of the guy sitting behind their FedEx van
filming them on their iPod Touch.
So I think now is a great time to use FedEx.
- Thanks for watching YouTubers React. - Son!
- Leave a comment about what video
you'd like YouTubers to watch next.
- Help support the show by subscribing to all the channels below.
- (sighs, throws box)
See ya later!
- Is this the end? Does it have to end now?
I don't want to go back to having no human interaction.
Bye.
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