Hi everyone it's Me Jazzy Mac, and today our opportunity is going to be for Delta Now Delta
is going to have a work from home opportunities and we're going to talk about some opportunities
for those of you that want to travel yes this is going to be perfect for those of you that
say Jazzy I don't have a bunch of experience can I still qualify for these jobs and the answer is
100 yes in addition to that we're also going to talk about the salary and we will get into the
resume demonstration and if we have time we will also talk about some interview questions because I
want you to be fully fully prepared when you apply for these jobs so let's look at our very first
opportunity oh and I did want to mention when you worked for Delta it is just amazing because not
only do you fly free your parents fly free your spouse Flies free and I think your kids might also
fly free I can't remember but I did have a family member that worked for Delta and Jazzy flew all
over the place okay just putting that out there so our first job is going to be the elite service
associate remote notice this does say domestic locations only so what that generally means is
you have to sit in like the 48 like connected States um so I'm not sure if you like live in
Hawaii or Alaska if you necessarily qualify for this but again please ignore this location this
is probably something that um the job poster may have entered incorrectly or forgot to take out
but this is a remote role and the domestic locations are going to be for the states so
as an elite Services associate you're going to join a service focused team focused on listening
to caring for and connecting with customers in our Diamond Elite agency so these are customers
I think to be like a diamond Elite it's like you have to spend I can't remember I don't I don't
know if it's like spending a hundred thousand dollars per year on flights or something but
it is like an insane amount of like money that you would have to spend to be a Diamond Elite customer
um for a Delta Airlines so this is a full-time position and you do get to work from home and
it is an 11 week paid virtual training um and it pays 15 per hour yes it comes
with Benefits holidays vacation time off and you also get like the profit sharing bonus
um it's like every quarter you get like if Delta makes money they give you an extra bonus and when
my family member did it their bonuses were never less than five thousand per quarter sometimes they
would get up to twenty thousand per quarter of course depending on uh your rank and the amount
of profit that the company has made that's just an example so it says that the elite Services
associators want to connect with customers via phone and create an experience where customers
know they have been heard understood valued and important so they want you to have good
listening skills they want you to make quality decisions and just be a good communicator right
now this position is going to basically start in February and the new hired training is going to
run from Monday through Friday from 8 30 to 5 PM central time starting February 27th so make sure
that you apply for this ASAP because you have to keep in mind you have to reserve time to go
through the background check you're also going to have to do fingerprints and then of course
your regular light going through the interview Loop so you don't want to wait a week to apply
for this job because trust me they're probably going to close out this requisition very very
quickly because this is a very soon approaching start date and they're saying all they really
want you to have is a high school diploma you know be 18 years of age be willing to work full time
and have an internet connection speed of 10 mega megabytes per second okay be able to
pass the background check and a drug test um and inverse Embrace diverse people and make Safety and
Security the priority okay so these are all of the things that they're offering or that
they want you to have and it says what gives you a Competitive Edge is one year of working experience
and customer service now I do want to emphasize if you don't have that it's okay because again
they offer you 11 weeks of paid training okay so I'm going to break down the resume
um at this point and we will uh talk about what that ultimately looks like now this is this is
a generic resume for those of you that have the resume subscription that have the ultimate resume
this is already in your library I have already uploaded this so you can go ahead and apply
um I will put the direct link to the job in here for you okay so you always get that competitive
Advantage because I already I put it in your library first before I do the YouTube videos so
we always want to put in our professional summary that we're excited to work and you
know we've got experience and telephone email virtual customer service whatever fits you but
please don't lie about your resume don't lie about your experience be truthful okay
um and you're excited to join the Delta Elite Services team the reason why I put this little
line that says flexible to work varied schedules including nights weekends and holidays is because
that gives you a Competitive Edge now if you can't do that if you can only work Monday through Friday
then obviously don't put that line but I guarantee you this is going to be the line um that gets
people uh call backs and gets you considered okay so let's say you do have some customer service
experience you want to put the normal things like you know customer support inbound support because
that was definitely a hot word escalations is going to also be a hot word when we're
talking about out any sort of you know customer support roles or as they call it Elite Services
um role and you may want to call out any type of experience you have with like
getting customers service satisfaction surveys that would be another hot word I put in there
um you know tackling customer issues or account management that's also going to be another hot
word for those of you that say well Jazzy I've never worked in technical support I've never
worked in a call center okay no problem you can still put any other type of customer experience
whether it is working for McDonald's if you worked at McDonald's you've interacted with
hundreds of customers a day you've s you've worked with de-escalating situations you know you've had
to work with customers that might have had issues with transactions or you know issues with their
food those are all very relevant things that you can put into your resume if you worked at Walmart
as a greeter that is something that involves heavy customer interaction again this goes
with the elite Services team requirements where they're saying just have a year of
customer service to get that Competitive Edge if you didn't have that again they still train
you so this is is just in general how I would structure a resume of course if you're going to
use the template get rid of this logo here that is not necessary that's for demo purposes only
um but yeah so let's go ahead and hop into the other role now again this role that we just went
over is going to be for those of you that want to work from home the other one that we're going
to talk about is going to be for those of you that like to travel so let's talk about this
next roll because I'm excited about this because my cousin just became a flight attendant and I'm
excited for her so and those of you that want to be a flight attendant Delta is hiring now
this does show that it's in Georgia but please go back to the career website and look for your state
um generally you don't have to live in a particular State um to qualify it's just
going to be a matter of them wanting to make sure that you can actually show up to the
training because flight attendant training is on site no you cannot do it online no you cannot do
it if you have another job like please use common sense about this type of role you will fly to an
actual training location and then after you you know do like the basic trainings or whatever the
safety trainings and all that you will actually be shadowing people on actual flights as you
go through that training so you'll sometimes be with like a group or some type of cohort cohort
uh five to six other flight attendee uh flight attendants in training and you know you'll go
from here to Los Angeles or from here to Miami and you'll be under the the training of like a flight
supervisor so our ideal candidate is someone that is safety and customer Centric um that
loves to be on the go and loves to help others you should be excited about solving problems
and going the extra mile to leave our customers with a positive experience what you need to know
um is basically your new hire training is going to be six weeks long in Atlanta okay
during this time you'll receive a training wage and meals and you'll also receive lodging for
those that do not live within two hours from the training facility so they will put you in a hotel
um they will pay for your flight to the headquarters in Atlanta they pay for all
of your meals it's the six weeks of training here in Atlanta and then like I said before you would
be on the actual flights so you can go anywhere to Atlanta Boston uh Fort Lauderdale Miami New
York San Fran Salt Lake City the list goes on so you're going to of course you know serve customers
answer questions administer emergency procedures respond to directions for passengers in the event
of an emergency that type of stuff you do have to be at least 21 for this have a high school diploma
be able to complete a Department of Transportation drug test and background check okay
um I think you also have to do fingerprints for this one as well again you do not want to wait
to apply for this because the background check the fingerprints all that stuff is going to take a few
weeks so please do not like just be hesitant to apply for this okay even if you don't have
experience again they train you okay you want to have the flexibility to do these domestic routes
um you know you can't be that person that says I can only go from Atlanta to Miami you're going
to have to be able to go everywhere else and they also say have your year of experience in
a high school diploma or GED most people don't have flight attendant experience if you've never
been a flight attendant and they know that so don't let that you know freak you out or anything
um but let's talk about the resume breakdown for that particular job oh and super quick for the
flight attendant roll now Glassdoor did have on there that the flight attendants start off
somewhere around the 50 000 a year range but it goes into the six figure range of course this is
going to depend on your experience this is also going to do you know depend on where you travel
whether it's domestically or internationally and your rank so yeah 50 000 ish up to six figures
doesn't sound pretty bad for somebody that gets a lifetime of free flights um you know and all the
other perks that come with this so let's look at this you say Jazzy I'm not a flight attendant what
should I put on my resume well if I were going to go and apply for a job training or any type
of flight attendant stuff I would want to make sure that I've got first aid CPR if you've ever
done that a lot of you have done safety training for jobs like you know it could have been Walmart
it could have been some office job usually every job sends you through some type of safety training
okay so the reason why I'm calling out first aid and CPR is because those are things that just make
you look really good to the hiring manager in case you ever had to like administer that stuff
on the flight if you don't I think I do want to say that first agency PR is a part of delsa's
um new hire training and that they'll send you to get the certification so if you don't have
it I wouldn't think that that is a big deal but let's say you know you work as a Walmart greeter
how do you translate that experience into one that you know would fit in with someone that
wants to be a flight attendant well greeting incoming customers is obviously something
that you would do as a flight attendant being able to manage and resolve customer situations
um especially during like you know onboarding or you know during the flight things like that
so if you were ever a greeter at Walmart you know and you did stuff like that it's
something you want to call out um being able to perform safety conscious behaviors around
customers those are other hot words that we saw in the job description
um and this could be you know if you notice the elderly elderly customers like having some trouble
walking maybe you want to ask them do they want to use the little scooter or maybe you know you
can ask them do they want assistance with you know shopping for an item you don't want to watch them
struggling throughout the store because they could slip and fall and that's a lawsuit for the company
um other things now here's another hot word performing pre-flight style
inspections of the store um according to safety trainings and OSHA requirements okay
um so those are just some of the things that you as a regular Walmart reader
could call out that easily translates into someone that is probably a perfect fit as
a flight attendant right so now let's take a quick peek at some of the interview questions
Delta interview questions again this is already in your library if you have the resume
um the ultimate resume subscription so some of the questions that they might ask you are have you
ever flown with Delta Airlines okay it's okay if you haven't you know if you haven't you can simply
say no I haven't but I just hear so many great things about Delta and I'm excited to fly with
them I hear that they're the safest Airline um I hear that they've got the best customer service
um if they say which airline is your favorite you better not say anybody else other than Delta
Airlines um because you know obviously that's the airline that you're applying for so don't
sell Southwest is my favorite you know just go well I I don't have a favorite but from what
I've been reading Delta Airlines is like they seem to be the most reliable they seem to have
the best record for on-time departures so I would definitely have to put Delta at the top of my list
um they may ask you what qualifications do you have that other applicants do not you could
say well honestly I'm not aware of what the other applicants possess but what I can say is that I've
done my research on Delta I know that Delta is a premium Airline I know that Delta has a premium
client base and I am someone that has worked with you know premium clients before I'm familiar with
it or you could say well I am someone that is just very customer-centric you know I was a caretaker
um you know in a nursing home I am someone that loves talking to people I love assisting people I
am you know the queen of de-escalating situations and smoothing things out so I know that that is
not something that everyone possesses but it's something that I personally am very proud of
um who's the CEO of Delta Airlines big ad okay um Ed is the CEO of Delta Airlines and you know
I personally this is Jazzy talking I get emails um about stuff from it all of the freaking time
um seems like a nice guy I never met him but um seems to be highly respected
um what airport is the busiest airport in the world okay this will show them that
you've really done some research uh Atlanta's airport where where the Delta headquarters is
located is the busiest airport in the world okay Jackson Hartsfield is the name of that airport
um what would you do if you noticed the customer had their seat reclined prior to departure that
is a huge safety No-No the pilot is technically not supposed to leave the ground unless all of
the seats are in the upright position so I would politely tell that customer that it is against
safety regulations to be reclined during departure and I politely asked them to raise their seat to
the upright position until we get in the air and then they can you know sit back and chill out
okay so how would you handle a scenario where a child is kicking the seat in front of them
and then you know there's always a tell me about yourself question so I put some You Know sample
answers in this document in you guys's library and also questions to ask the hiring manager
to be memorable okay um you know what's one thing that you love about the company and its leadership
under Ed if budget was no issue what sort of training would you send your team members through
what challenges do new hires generally experience during the first 90 days in this role those are
the questions that make you memorable okay those are the questions that get you hired when you're
asking those questions they say oh this is a person that isn't just here for the money
they're actually wanting to make a difference so that is going to do it for this particular role
again please do not wait to apply for these jobs okay let me know if you have questions but until
the next time good luck on your interviews and I will see you all in the next video bye foreign