- In this video we're gonna show you how to set up
a website Chatbot for free, nice and easily,
so you can start to convert more of your website traffic
into leads and sales.
- Whew!
(ringing bell)
- Our website Chatbot has converted so many sales,
it's a little bit ridiculous.
So we just had to show you how to set one up, too.
- Now we think a Facebook Messenger Chatbot
is the best type of pop-up chat box for one simple reason.
After engaging with other pop-up chat boxes,
once you leave their website, that's it, game over.
But with a Facebook Messenger Chatbot,
even if they only say hello, they then become subscribed
to your Facebook Messenger.
So, you can keep in touch with them even after
they have left your website.
- We're gonna show you how to set one of those up
in a second and at the very end,
make sure you stick around because we're gonna be showing
you our five step chat funnel.
This is a series of five questions designed specifically
to filter and qualify sales-ready prospects.
So that you can jump in and talk to people
that are actually ready to buy from you
and not just waste your time talking to any random person
that comes onto your website.
It's also designed to get them to say hello
and raise their hand, rather than just go,
"Hi, would you like some help?"
"No, I would not."
So make sure you stick around for that at the end.
- Quick caveat here, we're going to be using ManyChat,
but if your customers are bigger companies
and you're worried they potentially might not be allowed
to use Facebook at work, then check out JivoChat.
This integrates a regular chat pop-up,
with the option of using Facebook Messenger, too.
- Boom!
He's out to set one up, let's dive in, whew!
- I'm going this way.
- I'm diving this way.
Step one is to get ManyChat,
ManyChat is a free software tool
that you can use to build your Messenger bot.
Go to manychat.com to start account now.
Once in ManyChat, you're gonna wanna hop over
to Growth Tools on the corner and set up a new Growth Tool.
You can set up four of these on a free account.
If you scroll down here you can see this Customer Chat,
this is what we're gonna be using
to put that chat box on your website.
- [Andrew] Step three is to click on Setup,
and we're gonna put a little bit of code on our website.
So we're gonna click on this button,
we are going to make sure the site
that we wanna put our Chatbot on is authorised
by typing the domain name in there,
then we are going to click on B,
we are gonna grab this bit of code.
Now this needs to go in the header of your website.
So if you are in Word Press, we love using
a plug-in called Header and Footer Scripts.
This is a free plug-in and if you go to Settings,
it will give you an extra setting here called Header
and Footer Scripts where we can just paste
it right in and click Save Settings.
- [Pete] Okay, it's installed on your website,
we can start to make sure this pop-up box
is actually functional and says all
the things we want it to say.
Step four is to edit the initial greeting message.
So if you scroll down on this little tab,
we can type in the message here.
- [Andrew] Let's pretend, Pete,
that we are selling lawn mowers.
- [Pete] Ooh!
- [Andrew] So we might wanna ask,
hey, do you have a garden?
- [Pete] And to get a little preview of this,
you'll wanna click on this option here.
This is what will pop-up when someone visits your web page.
Remember, we don't want to make that anything really generic
and boring, like, "Hey, can we help you?"
The more specific a question, the better.
What we're also gonna do is copy and paste this
and just put it in here as well.
You can make sure that this only shows on mobile or desktop.
Often times, I prefer just desktop only,
as it can be a little bit intrusive on mobile,
but to be honest, it doesn't matter all that much.
Step five is to edit the message,
once someone has clicked on that Chat Now button.
To do that, we click on Opt-In option's tab here
and we're gonna edit this message.
It's really important at this point
that you actually click on the save button
because otherwise it won't save what you've just done.
So to edit the message, click Edit
and just type in what you want here.
- [Andrew] Hey, so, (clicking laptop keys)
does your garden need cutting?
We know the lawn mower market inside out.
- [Pete] Yeah.
(laughter)
So feel free to get as conversational as you like here.
Feel free to add little follow-up buttons and messages
and you can use all manner of images and lists
and audio and even videos to interact
with your potential customers as well.
- [Andrew] And we can be automated here,
so when people tap certain options,
we can then ask follow-up questions.
- [Pete] If you're happy with that,
you can send a preview message to yourself, as well,
just to test it all works nice and smoothly.
Once you're happy with that, click Publish
and that will save it and make that content published.
We can then click back to our Growth Tool.
Sometimes it helps if you actually name these,
so you know what you're actually doing.
- [Andrew] Step six is optional,
so we can add them to extra sequences if we like,
if we just want to continue that conversation
and we have sequences pre-made.
- [Pete] Step seven, we're gonna jump back into
the Set-up tab and we're gonna make sure
it's on the right pages.
You might want it just on your home page
or just on a certain sales page, for example.
Or, you might want it on every page except just one,
so you can use a mixture of only showing these pages
or hide on all these pages to make sure
it goes on the right ones.
If, for example, you want it on a certain set of pages,
maybe all the pages linked to your blog,
but you don't wanna manually type in the URL
of every single blog on your website,
you can use these visibility settings
to make sure it does it automatically.
- [Andrew] And step eight, when you are ready
to rock with this, all you need to do
is switch this to Active.
- [Pete] Boom!
- And now in true Blue Peter style,
let's see what we made earlier.
(upbeat tempo music)
We've obviously taken some time
to take this one step further and have
a whole sales conversation here.
You don't have to do that, but it does work.
- Like literally all day I can see people going through
on my phone, interacting, my invisible phone,
and I can just dive in at any point
and continue those conversations, if I wish.
- It's really annoying and distracting.
(ringing phone)
- Hello.
- And so at the start of this video,
we promised you those exact five questions
that we asked people in our bot
to take them from prospect to sale,
and if you wanna get your hands on those
then you just need to click the link in the description
below this video, around this video somewhere,
it will be labelled, if we have done our job properly,
and you can go and you can download
those five questions, can't they Pete?
- Yes.
So that's our five step chat funnel
to qualify and convert traffic into sales.
- I've been Andrew.
- I've been Pete.
- Please subscribe to this channel
and you may even win the lottery
even if you haven't bought a ticket.
(laughter)
And we will see you next time.
- Bye.
(energetic music)