Hey, guys, what's up?
It's Christine Seale be HighLevel queen, and today we're going to talk about how
to send an automated text reply to all of your missed calls so that they know
you're going to call them back as soon as you're available.
And we're going to do this in three easy steps.
So let's get started.
So for those of you guys who don't know, we actually have a free Facebook group
called Marketing Agency Automation Secrets where we give away hundreds of dollars
in free trainings every single week to our members.
So click the link below to go check that out.
Step one, we are going to briefly talk
about the cost stats and why they're important.
So if you go to reporting and click
on call reporting, you're going to see your costs stats here.
Now, it's important to note this is not always super accurate.
OK, so if they get your voice mail,
it's going to be considered answered as of right now.
And I think the team is working on how to fix that.
But right now, if the call goes to voicemail,
most of the time it's going to be considered answered.
OK, so that is the disclaimer before we get started and just understand that, OK?
And then step two,
what you're going to want to do is you're going to want to set up your campaign.
So I'm going to go to marketing campaigns.
I'm going to create a new campaign and I'm going to call it missed call reply, OK?
I'm going to add an event
that's an estimate text, and I'm going to say sorry I missed your call.
We'll call you back in a few minutes.
OK.
Go ahead and turn that on and you can make
this say whatever you want, you can make it sound like your assistant is texting.
OK, you can you can say.
Hey,
my boss is on another call and she will
call you back in a few minutes, something like that, OK?
However you want to say it.
Go for it.
Now, you can also make this go out only during business hours.
So when?
Monday through Friday and 5:00 pm.
OK, that way if someone tries to call you
at like 2:00 a.m., you're not going to send them a text
and be like, OK, I'll be back in a few minutes.
OK, so then step three,
you want to set up the trigger, so go ahead and go to your triggers.
How to trigger this, Paul replied.
And here we're going to say call status.
And then this is where it gets a little tricky.
You can actually specify if you want to filter based on call status.
So this is going to be busy voicemail or no answer.
OK.
Then you can also specify the campaign, so if you only want it to fire,
if they're in the Facebook often campaign, for example, you can filter on that
and then call direction is going to be incoming.
All right. You can also filter on a phone number.
So if you have multiple phone numbers and you only want it to fire off if they
call one, you can actually filter that there as well.
And then on the add action, we're just simply going to add them to a campaign.
And that's going to be our missed call campaign.
OK, then you go ahead and turn it on.
Now, I always,
always want you guys to test everything that you do, I want you to test it.
OK, so if you want to call your Twilio
number and make sure that it's working, you can do that.
However, I have found that if you are actually forwarding your Twilio number
to your cell phone and then if you call your Twilio number from that same cell
phone, the test is going to be iffy whether or not it's going to work.
OK, so I don't ever recommend calling
from the same number that you are forwarding to.
OK, so I'm going to go ahead.
And use a Google Voice number to call myself.
Feels weird calling myself.
Conversations.
OK, so it says that, oh,
make sure you don't have yourself on the indie verse, guys.
All right, let's try that again.
OK, so it put me in a miscall reply campaign.
It worked OK.
Now, the reason why I didn't get the call is because it's actually Sunday.
So this is working as intended.
Now, if you set it up that way and it's the weekend and you're working
the weekend, let me go ahead and find that campaign.
Click on the number here and I'm going to show you guys how.
To bump it forward.
On the weekend.
OK, so I just did that, hey, guess what, I just got a text message.
Hey, my boss is on another call and she will call you back in a few minutes.
So hopefully that helps you guys.
And I'll see you guys next time.
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