- Coming up,
whether you run IT for an organization
or you're a vendor providing IT services,
we'll look at a new Windows Autopilot capability
called white glove that allows you to
pre-provision applications, policies,
and settings for a Windows 10 device,
so that your users can be up and running
on a new Windows 10 computer in just a few moments.
We also bring you up to date on the latest
Windows Autopilot features that we've delivered
in Windows 10 1809 and beyond.
In case you're new to Windows Autopilot,
it's a cloud service that enables your users
to easily self-service provision
a new standard off-the-shelf Windows 10 computer
into a fully business-ready state,
without having to maintain
and install custom Windows images.
Autopilot enables you to deliver
a simple, intuitive, and personalized setup experience
that gets your users up and running in just a few clicks.
Now depending on the number
and size of applications,
policies and settings,
and the network connection speed
during Autopilot provisioning,
the experience for the user powering the device up
for the first time
and getting it into a business-ready state
can be extremely time consuming.
To solve this problem,
we've created a new capability called white glove
that enables IT to easily pre-provision
up-to-date applications, policies and settings,
before the device gets delivered to the user,
without incurring the cost and complexity of custom imaging.
When using Autopilot white glove
you can perform the time-consuming steps
of provisioning a new device
before the device gets delivered to the user.
All you need to do is simply power on the device
with a wired network connection,
and with a few simple clicks, pre-provision the device
before delivering it to your user.
Now when the device is powered on by the end user,
since the time-consuming provisioning steps
have already been completed,
the device can get into a fully business-ready state
significantly faster.
Note that the process for OEMs or hardware vendors
for registering devices into Autopilot does not change
when using Autopilot white glove.
To use Autopilot white glove the requirements are:
you'll need to use Windows 10 1903 or newer,
your devices need to support TPM 2.0 or higher,
and you'll need a wired network connection to the device
for the white glove technician's pre-provisioning step.
With Windows Autopilot white glove,
you can choose to either Azure AD join
or hybrid Azure AD join the device.
We've kept the overall process consistent
with the current Autopilot User-Driven Mode.
To learn more check out my previous Mechanics episode
at the link shown below.
So let me first walk you through the steps for IT
to enable Windows Autopilot white glove,
followed by the simple experience
for a white glove technician to pre-provision the device
before it gets sent to the user.
All you need to do is enable white glove
in the Autopilot profile.
In the Autopilot profile simply select yes
for the 'allow white glove' option.
Now once you've created and assigned
this white glove Autopilot profile to a device,
we can move on to the white glove technician experience
where pre-provisioning is performed.
Just make sure the device has a wired network.
Power on the device.
Once you're on the first page
in the Windows 10 out-of-box experience,
press the Windows key five times,
choose white glove Provisioning,
and select continue.
Next on the Windows Autopilot configuration page,
you'll get information about the device you can use
for your own tracking and bookkeeping.
This information includes a QR code
representing the device identifier,
that can be used to look up the device in Intune,
in case you want to mark the device in your systems
as starting white glove.
You'll also find the name of the Autopilot profile
assigned to the device,
the organization's name,
and if a specific user has been pre-assigned to the device,
you'll see that display name too.
Now once you've validated the information displayed,
just click provision to initiate
the Autopilot white glove pre-provisioning process.
You can now monitor the progress
for this device's pre-provisioning
or move on to your next device to be white gloved.
Once the white glove pre-provisioning completes,
the page will prompt you.
You can scan the QR code again
in case you want to mark the device in your systems
as having completed white glove pre-provisioning.
Finally, you can select reseal
to ensure the device powers on
into the standard Windows 10 out-of-box experience
the next time it's powered on by a user.
Once resealing completes,
the device will shut down,
and it's ready to be delivered to the end user.
And we're working on supporting delivery optimization
and caching solutions for heavy payloads
to conserve network bandwidth
at the white glove technician's site.
Now when the user receives the device,
all they need to do is power on the device,
and step through the standard Autopilot powered experience
that IT has personalized using the Autopilot profile.
Now remember,
all the provisioning work to install
and update applications,
policies and settings for the device,
has already been taken care of.
Since we've already installed what could be gigabytes
worth of apps and settings,
the device gets into a fully business-ready state
in just a few moments.
Because we've also used One Drive files On Demand,
the user's files are discoverable
and they're ready to be productive.
So that's Windows Autopilot white glove
available in preview today.
Separately, our team has been delivering
several new Autopilot capabilities in recent months.
Lets start with Windows 10 1809.
In 1809 we added support for Windows Autopilot
into Hybrid Azure AD Join,
we've integrated Autopilot
with Configuration Manager OS Deployment
to transition Windows 7 devices to Windows 10,
and we've enhanced the enrollment status page
to track Office 365 application installs.
Moving on to Windows 10 1903.
In 1903,
we've made Windows Autopilot self-deploying mode
available in preview.
All you need to deploy a device
into a fully business-ready state is power on.
Not a single extra click.
We've also updated enrollment status page
to track installations with Intune management extensions.
Finally we've disabled Cortana voiceover by default
during the Windows 10 out-of-box experience.
So that was a quick overview of
Windows Autopilot white glove
and recent feature updates to Windows Autopilot.
Try it out yourself today at aka.ms/windowsAutopilot.
Thanks for watching.