hello everybody my name is David Inman FRICS and welcome to this APC expert
webinar on developing a facilities management strategy I work with a wide
range of facilities management clients across various disciplines and various
specialisms facilities management can be very functional but also it can be used
as a strategic business tool not only to support the actual facilities management
function itself but also to deliver the aims and objectives of the organization
the facilities management is supporting so we hope you enjoy this brief webinar
on an introduction to quite a large subject any questions please post in the
comments please subscribe to the channel if you find it interesting and watch out
for some more of our videos being published very soon we're going to begin
this webinar by looking at what exactly is strategic facilities management look
at even more basic concepts facilities management according to ISO 41001:2018
which is an international standard for facility management facility
management is the organizational function which integrates people place
and process within the built environments with the purpose of
improving the quality of life of people and the productivity of the core
business so remember the strategy is the integration of people place and process
and you can explain this as sane the process in which to make a place
suitable for people to work in is a discipline specific to the built
environments which means land property and construction
but at the end of the day the purpose of facility management is to improve the
quality of life of people and the productivity of the core business now
how we build a strategic facilities management ethos the strategy is
measured by results against key performance indicators so part of this
is measurement of your performance and there's four aspects to this the first
is financial so this is the economy of operation and your facilities management
operation giving value for money delivery the next is about customer and
you stakeholders so it's about the customer and stakeholder experience and
how your stakeholders can contribute to your facilities management strategy next
is about operational excellence which is the efficiency and the effectiveness of
your facilities management operation and this can also include your staff
satisfaction and the people delivering the facilities management's their
satisfaction in the operational excellence you are delivering and
finally innovation and learning which is the continual improvement and
collaborative working by all who are involved in the facilities management
operation and your stakeholders and your customers working together this is a
simple strategic facilities management model with corporate strategy at the top
right down to the actual space and services delivered and managed by you as
a facilities manager let's look at each component in turn in more detail so
that's always said we've got corporate strategy now you might be an internal
facilities management function you may be a facilities management function
provide it but this is the corporate strategy at the top level it may have a
difference for the private and public sector say your facility management for
a university and the university wants to give an excellent student experience you
may be a facilities manager for a healthcare provider or a hospital the
facilities manager must support the clinical delivery and patient care or
your facility management may be commercial property where you are trying
to maximize the use of a commercial space but whatever your strategy is you
need to understand it from the top level in order for you to be able to apply it
into facilities management strategy next is the management strategy which forms
your facilities management operations and the business support around it so
the business support functions around facilities management whether they be
corporate finance procurements that all needs to be formed into a management
strategy now let's go back to the definition for this facility management
is the organizational function which integrates people place and process
within the built environment with the purpose of improving the quality of life
of people and the productivity of the core business so facilities management
is there to provide functional supports and really a basis on which the
organization functions so we've mentioned the university giving an
excellent student experience and a fantastic learning environment which
talks about a hospital giving the best patient care and clinical security we've
all stood about businesses maximizing profits but all these you need to
understand the productivity of the core business for whom you're providing
the facilities management for in order to form a facilities management strategy
next we're looking at your own facilities management monitoring and
this is where you're delivering place and space planning how you're organizing
the resources you have in terms of real estate next it's a performance review of
your facilities management operations and any maintenance you're carrying outs
on the facility are as part of facilities management's offering a next
is a performance review of the compliance whether it be health and
safety compliance or environmental compliance or any other business legal
compliance that's involved so we're gonna look deeper into the performance
review of operations and maintenance so operational a maintenance performance
review can include your planned preventative maintenance so reflecting
on whether you're delivering your PPM's that meet your facilities management
strategy you may be working to SFG20 which is a standard for building
maintenance and dis and it's designed for building donors facilities managers
contracts and consultants and it features a list of schedules for various
components of facilities management you may want to review your supplier
delivery you can be outsourcing many facilities management functions but are
you reviewing your supplier performance as we said before what you're reviewing
all this against have you got adequate and sensible and achievable key
performance indicators in place your KPIs are going to what you're measuring
your facilities management reforms against so please get your KPIs correct
and finally your works quality what your customers and stakeholders think about
the quality of the work whether it is a service or whether
it is a maintenance or even a construction activity what is the
quality of the works you're delivering
next we're going to look at your compliance performance review and this
can include health and safety legislation
environmental and energy legislation and other management systems such as
ISO 14001 environmental management, ISO 50001 energy management ISO 45001
health and safety management, ISO 9001 quality management
and ISO 27001 information security now I've detailed these standards
because I provide support to many facilities management functions within
businesses and other organizations in the public sector that deliver say ISO
14001 and ISO 50001 via their facilities management function so your facilities
manager also becomes your environmental or energy a health and safety manager so
this is where the facilities management function becomes your compliance
function also for the business or organization
and now we've also got ISO 41001 and one which is facility management.
Now, facility management has got its very own management system and the final part of
the model is space and services delivered and managed
these are day to day activities this is your delivery element
now looking at applying this simple strategic facilities management model
we've deliberately not spoken about one group of people and that's our customers
now when you've applied your strategic FM model please don't forget about your
customer now you may be an FM delivery organization whose customer is the
organization you are applying your facilities management on or you may be
an internal facilities management function who's supporting an
organization in delivering services providing goods to another customer so
please don't forget the customer as part of your corporate strategy see corporate
strategy in your management strategy form your strategic planning your
corporate level planning your long-term forward outlook so how your facility
management is going to be operated and next is your tactical planning and your
tactical planning needs to be applied for how you deliver your facilities
manuals and your plan for your medicines your plan for your FM activities and
your plan how to review these both from an Operations and maintenance point of
view and from a compliance point of view and we need execution of the process we
need to do the management of space and services we need to provide a high level
and professional facilities management operation from applying this simple
facilities management model once we've applied it we need to validate your
strategy and this a good part of it will be gathering feedback from your
customers from a stakeholders how are we managing the space and services how are
we delivering our facilities management function
and this is very important to measure against our KPIs but also the feedback
will go back into your corporate strategy as I said at the beginning of
the webinar this is a very large area of practice so if you want to do some more
reading can I recommend an hour RICS guidance notes on strategic FM framework
and also the ISO 41001:2018 facility management standard thanks very
much for listening please subscribe to our YouTube channel please connect with
us on LinkedIn and please have a look how you're applying your facilities
management into a strategic model and if you're doing this for your our RICS APC
please understand the our RICS global guidance known facility management and
how this is applied in your area of practice to meet your competencies
thanks for listening and goodbye