the electric vehicle charging market is booming and it's naturally a market that a lot of
electricians want to get into so today we're going to look at a game changing product that can help
you in the shape of EV Comply over the last year we've met a lot of electricians who are possibly
thinking about getting into the EV market possibly dipping a toe in there and what's the three bits
of feedback we get back all the time Gary first of all it's paperwork oh the paperwork associated
with an EV charger the second one they've probably been on the course they've had their training but
how do they generate those leads and then it's a really competitive market the three things they've
been talking to us about yeah but it's also an incredibly exciting market so if you get it right
it could be a fantastic change for your business you may want to just focus
on EV installations or you may want to combine them with your regular customers so
today we're going to look at the product from EV comply that simplifies this process Gary
and avoids two things that you don't like Gary what thoughts i don't like emails
and i don't like filling in forms so let's have a little look at what's in EV Comply
i'm intrigued Gordon so what is EV comply so EV comply is a software platform that guides
you through the entire installation process from customer inquiry all the way through to handover
so it does all of that essential paperwork for you without you even having to touch a pen
or send an email wow that sounds great so when i was lifting carpets removing the flooring and
pulling cables in our EV install you sneaked off to have a look at EV Comply i think it's time for
you to win me over with this software package so i think i found 12 really standout features in this
package that can make your life a lot easier and let's start with the elephant in the room it's the
OZEV possibly what you used to know is the OLEV form Gary that's a little bit intimidating isn't
it oh is it ever there's a lot of information to put on there and of course we're going to need
to complete and send that form off in order that we can get replenished with that grant aren't we
yeah it isn't yes the grant that drives a lot of people to go down the route of having that
EV charger point installed but we think Gary what's the cheapest form of labour in the world
okay well thinking about that Scandinavian company that issues flat pack furniture they worked out
quickly that the cheapest form of labour is the actual customer it is that do it yourself
and the great news about this is when you're going through this app as soon as the customer started
to generate that initial inquiry they're starting to fill the details in that you need to put into
the OZEV form that eventually goes off at the end of the project wow that's a good point to start
now yeah and then as the rest away as we march through the procedure that EV Comply lays out
you're just ticking off the boxes that go into that form so it's really simple and so you don't
need to actually fill in anything in the form EV Comply is going to take care of the OZEV form
but it's got a twin brother the ENA form what will it do with that yeah you're right yeah the
ENA the energy network association form that you have to send off to the DNO distribution network
operator either before you install or after you've installed depending on the supply arrangements
it also will complete that form for you also using information that the customer gathers as part of
that initial inquiry process again putting the customer to work for you Gary so EV Complies got
me covered on those forms that the electricians thought was tricky but what about generating those
leads yeah well that's the essential hopefully that's what we're in this for to win some business
and built into the package is an inquiry form so that can mask itself in various ways you have the
link that you can send to the customer right you could embed that in your website or you
could create partner links so say you'd teamed up with a local car dealer first or second hand cars
and they wanted to sell EV installs as part of their package you can give them a dedicated link
and the great thing is you know where that leads come from so it could have come from social media
it could have come from your own website it could come from partner pages that's the bit that i
think really helps you compete with others in the market and again that form guides the
customer through those first initial questions and again putting the customer to work for you
that form looks fantastic however every time i send it out it's going to have EV complies logo on
it you're right here that was one of my first questions how can i make it look like this
fantastic package is actually mine you can put your own logo on there so then customize with all
apps and not just that inquiry form some of the other great features that we're going to come on
to as well now you said set up there and that's got me a little nervous however i don't mind an
app but we have had to set some smart products up before and that's been let's say challenging yeah
well you can put your glasses away Gary this is an easy process uh two components to it there's the
app that you download onto your phone okay yeah and there's also a cloud based service which you
can log in through your your desktop right so i've taken some photographs okay they might be needed
for some of the forms that we've discussed will they then appear on the the computer say backup
base yeah they will so it's it's that one of the real strengths of this system is that seamless
integration so you're on site yeah capturing images or there's nothing better you're on
site and then suddenly find out oh there's a new lead suddenly appeared you see that in the
app but you might not wanna you're busy working you're not gonna start delving into that there
you might wanna deal with that when you're back at home possibly do a quote but again it is that just
that flip-flopping between the two you don't have to worry that oh no i've left it on the desktop
yeah it just appears in the app and that's really good if you're saying managing a team so your
electricians are out on site and they've got the app version and actually you can do some of the
paperwork back there and they haven't got access to that part of maybe the the laptop version have
they yeah again yeah you can structure it for you for your team so as you grow a business yeah
early days you're probably doing everything chief cook and bottle washer but you've grown
your team you've got people out on site they're feeding into the system and yeah you can be
you can be tracking in there and seeing how the how the jobs are going fantastic you talk there
about growing the business and maybe even having quotes coming in while you're working
how can i manage that process yeah well one another great feature in there is the calendar
function so say you want to schedule survey visits or install visit you can you can do that through
through the system um so obviously you're not going to clash with things you can see how
busy your calendar looks and once you've scheduled it that all important email to
the customer goes out automatically you don't actually have to type that in by email i like that
business is booming i've got lots and lots of quotes to send out can EV Comply help you manage
that process yeah certainly can you and that helps on a number levels i mean for me it's whoever gets
the quotation out first often wins the business or something you want to do quickly you can do that
through the platform but it also forms part of the package that needs to go off the OZEV so it's
going to be bundled into the form but not only can you send out the quotation to the customer
the customer can also accept that quotation in the email so you might not even need to ring them up
to say was that acceptable you find out again back through the app itself i'm generating and
managing my quotations i'm winning new business how's the app's going to help me when i'm on site
okay well the functionality continues when you're on site again guides you through the process
and the most important thing when it comes back to that all important paperwork is you gather all
the critical evidence so you might not know that you have to get the serial number of the EV charge
you've installed so yeah take a photo it has to be photographic as well right take a photograph and
that gets uploaded into the app and again appears on your desktop so it deals with essentials but
you know EV charges you possibly go into a house that hasn't been touched for years right in terms
of its electrical system and say you want to do a little video recording of what you find before
and how you leave the job after just in case you think there's going to be some contentious issues
or you might want to celebrate the work you've done you can capture that in the app and again
that gets stored in the cloud so you can access it at a later date here's one this might catch
you out i'm on site i'm struggling it might be an easy charging point i've only installed maybe once
before and i've got a technical problem can you help me out yeah one of those technical
problems like you've lost the instructions yeah i can't find them yeah you're right yeah so
what the great thing again i like in this app is there's an extensive knowledge base in there right
here where the Zappi that we recently installed on that project their instructions are in there a lot
of the help guides are in there there's even the training videos that we produced to help to help
train people on the installation so if you need a quick refresher you can dive in within the app
and get access to all that information that's great but what about a help desk can i speak
to anyone you can as well yeah so from the app again yeah you can get access to help if you're
struggling to navigate through the instructions or possibly you know something there's a lot of app
based menus in these chargers you need to speak to something you can again do that through the
app and get customer support so at the point of completing the project so how can EV Comply help
with that process yeah so we've satisfied all the requirements we need for that paperwork side but
that doesn't win you necessarily customer fans that's an essential when you finish the process
you also get the option to send a handover pack to the customer okay and you can tailor that
as to what's in there so say you might want to include the instructions for the charge you've
installed you might want to include a copy of your test certificates you know so you're going
to settle a house in the future and the solicitor asks for that all important test paperwork for
recent electrical installation you can put that in there but a few other ideas you could put in
there you know possibly a referral code if they wanted to pass your details onto a neighbour or
an upsell opportunity for say you've got an EV charge what about adding solar in the future again
it's a chance to offer excellent customer service it looks like EV Comply to me is giving that high
end level of customer services that those big corporate companies can offer from working on
your own in your electoral firm to developing into a larger business yeah and it goes on Gary as well
so again you can tailor the package say you might want to as part of your process won't include a
customer survey right you know why would you want a customer say well you want that next endorsement
for your website you know Gary was a fantastic person on site or you know possibly you've grown
your team you've got some other operatives and you want feedback on their work Gary wiped out the
tea coffee and the biscuit selection when on site and it's that little bit of professionalism isn't
it that roundup finishing the job how to improve can i you know use that to upsell for my next in
store you've won me over if i was going to be doing EV installs i'd be using EV Comply the
level of professionalism it would give me for my service i think on its own would win me some extra
business yeah you're right Gary time and time again we see electricians out there the ones who
focus in on an application and home the systems you know from everything they've got on the van
to how the service the customer down to satisfy the needs of the market they're the ones who win
and EV Comply helps you to do that but what i've really liked about looking at this package and
speaking with the team behind it is they're always improving the system you know it's that every time
you log in there's a new addition it's probably built on the feedback from an installer who's
used it or a change in the market and that's what i think makes this an essential bit of the toolbox
you mentioned feedback there and we're interested in your feedback we've left a link in the
description below so you can click on it and try out the app from EV Comply yeah we've only touched
on what the app can do you're probably thinking ah does it do that oh what about that feature they've
probably already thought about it but if it's not in there come back to us and i'm sure EV Comply
would love to include your features that you want to see and how can you do that is by leaving your
comments below we're always interested in those comments is it something that you didn't think
would be available the paperwork was a barrier for you to doing EV charging points and now
that's been removed leave all your comments below and we'll try and get back to as many as we can
you