Intoxalock ignition interlock devices are extremely easy to use once you get
the hang of them.
When you are ready to start your vehicle make sure to blow
into the device before putting your keys into the ignition.
Simply press the button
and wait for the screen to read blow.
Blow into the mouthpiece on the
device with medium intensity.
Without removing your lips from the mouthpiece,
inhale through the mouthpiece like you are sucking through a straw and
immediately blow into the device again until you feel a vibration.
If the screen on your device reads start car,
you can insert your keys into the ignition and start your vehicle.
The amount of time your installation will take may vary depending on the type
of vehicle you own.
Most installations take a little over an hour,
but for other
vehicles such as push-button, hybrids and high-end vehicles may take a little longer.
Once your installation is complete,
the technician will be able to show you how to use your device and will be available
to answer any questions.
In some states you may receive a certificate of
installation that will be used to verify that you are legally allowed to drive.
Within 48 hours following your installation, you should log in to My
Account to electronically sign your lease.
The first thing you should do after scheduling your installation appointment
is create an account on our online customer management portal.
With Intoxalock My Account, we make it easy for you to manage your ignition interlock lease
from start to finish without ever having to pick up the phone.
Within 48 hours
following your installation, you should log into My Account to electronically
sign your lease.
Your online account will provide everything you need to manage
your account including tracking your calibration date and status, viewing your
statement, making a payment and reporting vehicle maintenance.
Throughout the duration of your ignition interlock lease, you will have scheduled
calibration appointments at your service center location.
Calibrations are required by the state so it's important to complete your calibration by the due
date to avoid service interruption.
Your handheld will start counting down to
your service date.
You will also receive an email or text letting you know that
your calibration is coming up.
You can place the calibration order through My
Account or by texting us if you have enrolled in our text messaging program.
Next, call your service center to schedule your appointment.
There is no need
to call Intoxalock.
At your calibration appointment, the service
center technician will remove your handheld and will test the device to
ensure your device is accurately measuring alcohol.
The process typically takes three to five minutes
and your service center will charge a minimal fee
for the service provided.
If you notice a countdown on your device and a prompt that says lockout service
required, your device is in need of immediate servicing.
Your handheld device
may display a number of days left to service your vehicle.
A lockout can be
caused by many things including a missed calibration, too many failed startup
attempts, failed rolling retests, missed rolling retest or suspected tampering.
You will first need to identify what caused the lockout by reading the
message on the handheld.
If it was a missed calibration, you will have to
complete the calibration at your service center.
If the lockout was caused by a state regulated violation, you may be able to
unlock it in My Account.
Make sure to provide passing breath samples moving
forward so you don't enter into another lockout.
After your initial start, your vehicle prompted you to provide additional
breath samples as long as it's on, even if it's in park.
This additional testing
is required by the state.
Your device will beep when a retest is required.
Even though the beep is quite loud it's a good idea to keep your radio volume
fairly low and windows up so you don't miss it.
You are required to provide a
breath sample any time the device asks you for a retest, but it's also important
that you do so safely.
Most states will allow four to six minutes to provide the retest.
This will allow you to find a safe time to provide a breath sample.
If you are unable to find a safe time to provide a sample while driving, you can
pull off to the side of the road.
If you fail to provide the rolling retest or
provide a passing sample, your vehicle will not turn off, but your horn and
lights may activate, signaling you to pull over and turn off your vehicle.
Depending on your state regulations, you may enter a temporary lockout.
You will be able to restart your vehicle after the vehicle has been turned off or the
temporary lockout expires.
In both cases you must provide a passing breath sample
to restart your vehicle.
If you are taking your vehicle in for maintenance or servicing, it's important
that you register this in My Account before you go to the service center or repair shop.
This is important in case a power interruption occurs or tests are
missed while it is being worked on.
Please remember to take a new mouthpiece with
you to your appointment for the technician to use.
Upon completion of the
appointment, please use the same vehicle maintenance form in My Account to report completion.
You may also use our texting feature to report maintenance anytime.
Simply text VMSTART to (515) 200-1599 before
and after your vehicle is serviced.
When your lease is close to expiring, check in with your monitoring authority
to make sure that your device is ok to be removed or if you need to extend your lease
Your monitoring authority could be a probation officer, DOT official or the
ordering judge or court.
If you're eligible to remove think about
transferring your device to voluntary status.
Intoxalock offers special
pricing to those who decide to keep their device installed without a requirement.
We are able to do this because we are no longer required to
provide reporting to the state or to monitoring authorities.