So you've just placed an order on Amazon, but for some reason you need to cancel it, maybe it was an accidental order
Maybe you ordered the wrong items or maybe you just changed your mind
Whatever the reason you want to make sure that the order is canceled and that you won't be charged so in this video
I'm going to show you how to cancel an order on Amazon that hasn't shipped yet and get your money back. Let's unbox that!
Hello friends Rasheed here from Proceed 2 Checkout again where we do tips and tutorials for Amazon customers just like you. So if
you'd like to see more videos like that then please consider subscribing
and also check out the description and show notes below where I'll put a link to where you can cancel your orders as well as
to any other pages mentioned in this video. Just a few notes quickly in this video
I'm going to show you how to cancel an order that has not shipped yet.
So stay till the end
Because I'll also explain what you need to know about getting your money back for that order. So if the status of your order
Is preparing for shipment or it's already shipped, then check out another video where I show you how to cancel those?
I'll put a link in the description
And also on the screen as well. Now if you don't know what the status of your order is then sign in to your account,
go up to the top bar, and then you can either hover your mouse over
Hello, your name and then from the drop down menu click on your orders, or simply click on orders over here.
And then this is the Your Orders page so find the right order and below the arrival date
You'll see the status. If it says not yet shipped then stay on this video
And if it says preparing for shipment, or shipped, then check out the other video
I mentioned. Now getting back to this video on the your orders page
You can see and manage all your orders from the last six years
You can search your orders, so just type in anything you remember, then the orders are also filtered in some way over here
So if you don't see the orders you're looking for make sure you choose the right filter: orders,
open orders are orders that haven't been completed yet, digital orders like Kindle books or movies or mp3 downloads etc, and
cancelled orders. And you can also filter by when the order was placed
So you can choose to see orders from the past six months this year or any year before that. Okay now with all of that
out of the way, I've just placed an order for batteries and shoes
and I want to cancel that whole order but notice that Amazon split that into two separate orders
And that's because these will be two separate
shipments. This batteries are shipped by Amazon, and the shoes are coming from a third-party seller so even though to me
I only placed one order, to Amazon
it's actually two orders, and the reason I need to watch out for that is because if I want to cancel everything
then I'll have to cancel both of these orders right? Does that make sense? Okay
so let's do that one by one. First the batteries, if an order is not yet shipped and it's sold by Amazon
Then there'll be a button over here where you can cancel the order yourself.
So click on cancel items and on the next page you can simply select which individual items
you want to cancel. I want to cancel everything so I'll select all the items.
Now you don't have to explain to Amazon why you want to cancel so when it says reason for cancellation
this is completely optional.
You don't have to do this, but I'm just gonna select ordered by mistake and then click on cancel checked items
and then immediately the order has been cancelled,
and I also get an email confirmation
for that. And by the way someone asked me "will Amazon hold it against you
if you cancel orders?" The answer to that is simply no not at all, if you want to cancel
50 orders you can do that, it really doesn't matter to Amazon. Okay now remember
I still have to cancel those shoes, so I'll click on orders again, and there's the shoes,
but here's the difference, these shoes are not sold by Amazon so Amazon can't simply cancel it,
It's not their decision to make and that's why there's no cancel items option over here.
And it doesn't matter what the status is, whether it's not yet shipped or preparing for shipment, what you need to do is click on
Request cancellation over here, and what you're doing is contacting the seller, sending them a message with Amazon as a go-between.
So select "I need assistance with an order
I placed", make sure it's the right order, if not click on this to find the right order, then select the subject and you'll see
there are quite a few options. Select cancel order, and you'll notice this message
"cancellation is not guaranteed" so that's because Amazon isn't 100%
certain what the status of the order is, maybe the seller is already preparing the order or shipped it already,
Amazon doesn't know this unless the seller updates Amazon.
Also, it depends on the seller's own cancellation policy
And that's why it's a good idea to check those
policies before you place the order. Having said that though, in most cases a third party seller won't have any problems with cancelling your order
especially if they haven't shipped it yet. Okay, so next you're gonna click on write message
and then just type in whatever is relevant to you, so for example: I placed this order by mistake.
Please cancel the order, or if you just want to say cancel the order that's fine too.
You also definitely
don't want to give the seller any personal info like your card number
or email address and so on. Once you're done click on send email
and you'll get a confirmation that your
message was sent and to give the seller two business days to respond, so if you go back to your orders
you won't see any changes yet. In my case though, a few hours later
I got the confirmation
emails from Amazon and the seller saying that the order was cancelled. So if I go back to your orders now I can see that
both orders are canceled. Now
If you're wondering: okay
but what about getting my money back. The short answer to that is the money is still in your bank account.
Amazon only charges your card once the order ships out, but these orders haven't been shipped. So that means you haven't been charged yet.
Okay, but I know some of you will have a look at your bank account and sometimes you'll see what looks like a charge.
That's not an actual charge. That's what's called an
authorization. So what's an authorization? After you place an order amazon sends the order details to the bank
and then the bank will do an
authorization. That just means the bank reserves the amount in your account, the money isn't taken out of your account,
so if you cancel the order and Amazon doesn't charge the card then your bank will simply reverse the
authorization and this usually happens within a few days depending on your bank. Okay
and that's basically all there is to cancelling an
unshipped order. If it's sold by Amazon you can cancel it yourself. If it's sold by a third party,
request cancellation. If I've left anything out, and I hope I haven't, or you have any questions, leave a comment below.
And I hope you found this video useful. If you did, give it a like. if you didn't, give it a dislike.
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and I'll see you again in the next one