hey guys ECR G here and today we're gonna be talking about workplace
communication methods hey guys ECR G here and today we're gonna talk
about workplace communication methods now I've got five of them here today
these are the main ones that happen in the workplace and that people use in and
out on a day to day basis and mastering these communication methods is vitally
important to your workplace success because you know it makes a difference
you're gonna be doing this every single day
you don't want anything bad to happen just because of a lack of communication
in the workplace you know once again we're in clinical research or even even
if in other fields people lives are impacted the company's bottom line is
impacted and you don't want people to think you're saying one thing but you
really mean something else and it could just create overall problems and a lot
of hoopla so you've really got to master these five about to lay out today and
they're not in any particular order I just laid them out all five so the first
one is instant message I am this is a common one a lot of people use Microsoft
Lync is the system it runs in the Microsoft Outlook ecosystem but it's
called Microsoft Lync and that's the way people ping each other back and forth
instant message it's a quick way to just check up on something real quick you
don't want to go as in-depth as an email and type out like a whole essay or
something you can send things back and forth you can share screens usually
through this message through this messenger system you can do a lot of
it's pretty powerful but it's usually in a casual setting and I mean it's a
little bit more casual than an email to a lot of people it's typically 101 or
you can do a group instant message as well but is typically one-on-one and
it's quick it's fast if you need an answer to something really fast or got a
quick question it's a great communication method to use and it's
typically for people on an on the internal network
so it's I think at most companies you can't Instant Message people that are
have different addresses or at a different company or something like that
typically it's for internal alright so that's the first one I am now the second
common communication method is email now a lot of you guys have used email before
a lot of you guys have personal email accounts so that's used on a day to day
basis we don't really use instant message that much anymore it was popular
back in the day you had a o L Instant Messenger or aim as we called and
everyone had a screen name and you would message back and forth and that was a
really great communication method I think that was the communication method
before text messaging and it allowed people to really transition into text
messaging ease it more easily because we were used to messaging back and forth in
that way so but now instant message is very popular in the workplace and it's
necessary in the workplace I actually find it very useful to be good at
instant messenger and but email has been around for a long time people used email
even back with AOL and you know back in the day people use email and would open
every email nowadays you're bombarded on on your personal account at least with a
bunch of advertisements and sign up for this email sign up for that email and
they'll give you 20% off this and then before you know it you have a bunch of
crap in your email box that you have to clean out now the workplace email is
gonna work a little bit differently than that you're pretty much going to use
your email for reasons you weren't gonna use your instant message if you got to
send out a newsletter to a team of employees if you got to send out a big
you know summary of something or update your team on something you're gonna set
it out in an email it's a little bit more formal than instant message and
it's a really good way to let a lot of people in and let them know what's going
on in a project you can put in pictures you can put in diagrams you can put in
tables etc in an email there's a lot of things you can do in email and that's
typically Microsoft Outlook as well and those systems Microsoft Lync and email
typically can work hand in hand you can send an email
from Linc you can pull up the email page there's a lot of different things we're
not gonna go too deep here this just an overview video we might do a video
breaking each of them down more specifically later on but this is just
an overview so that's really the situation you would use email and
there's an etiquette to go over with email once again we're not gonna go into
that into too much detail here but email very important workplace communication
method now the third communication method is
the phone and the phone it depends on your role how much you're gonna use it
but the most common way that I use it is in combination with the next common
communication method which is WebEx you have a meeting and you call in to the
meeting on your desk phone and that's that's a good way of getting into the
meeting and hearing everybody and hearing everything it very rarely do I
have someone call me or am i calling out on it it happens don't get me wrong but
it's just not on a weekly basis it might be every other week or something like
that where I use it most commonly it's gonna be logging into WebEx and calling
in or Skype or something like that so third is the phone once again there's an
etiquette there as well you want to be formal until you've proven you can be
casual with someone if you're talking to them on the phone and you guys have used
phone before we don't need to go into too much detail here so there's the
phone as well that's number three fourth is WebEx or
Skype and this is this is a way for you to have meetings online and it's a very
good system I'm more familiar with the WebEx system obviously I have Skype at
home and I've used that before but WebEx is gonna be something similar to Skype
you can video message or you can just have a bunch of people in a meeting room
and have them all connected in using the phone or some people have phones on
their computer or we can talk to the computer and I know that's common with
WebEx as well so it's a good place for people to have meetings online meetings
you can share screens people can show what they're working on
to other team members and other team members can comment on it you can ask
questions people can chat in a WebEx forum a lot of good things going on
there and WebEx but typically meetings are gonna be held in WebEx so people can
see what's going on they can see the agenda see any meeting minutes that are
being taken or anything like that so number four is WebEx and Skype and then
number five is one that I almost left off the list because it's so basic but I
put it on the list because it's important especially because people
always complaining that Millennials don't know how to do this anymore
that they're old that they're missing out on some of the old ways of
communication but whatever we just communicate a little bit differently
nowadays but we still hold on to I mean it's human nature but enough of
that the fifth way of workplace communication is face-to-face
communication now one like I said earlier people think that millennial
don't know how to do this but obviously we know how to do this because we're
humans and you meet humans are primarily communication based animals so
face-to-face communication obviously when you're at the workplace you want to
be a little bit more formal you want to you don't want to be as casual unless
you know the person fairly well don't need to go into too much detail here
about how to act in the workplace but face-to-face communication you might
have meetings face-to-face or just you know walking by somebody in the hallway
and saying hello so that can really range from all different types from the
casual to the more formal if you're meeting a sponsor or something at your
office that's gonna be a more formal situation or if you're just passing a
friend in the hallway there's we a little bit more casual situation so all
five instant message email phone WebEx / Skype face-to-face all five
communication places in the workplace shouldn't have any questions they are
just an overview video about that we're gonna go into detail in another video
about each one those probably deserve their own
separate videos just because there's so much to unpack there about each one so
if you like this video go ahead and like it you can email us at elite clinical
group at gmail.com we're always looking for people to have on the show or the
podcast that are in the clinical research space or really any space
related to research or clinical researcher or pharmaceuticals and that
nature we're always willing to learn and bring you guys the best content we can
possible so if you think you have a lot of knowledge or you think you can add
something to the channel please email us at elite clinical group at gmail.com
would love to talk to you about it please comment down below if you think
I've forgotten any communication methods once again I'm not I'm by no means no
everything so if you guys think that I've forgotten something please comment
down below and we'll have a conversation in the comments about that I think
that's it guys hope you enjoyed this video share with everybody
take care