- David and David here.
Let's talk about what to do when your iPhone won't charge.
- Let's get to the first step.
And that is to do a hard reset on your phone.
Even if the screen on your iPhone is black,
that could indicate that the software has crashed
on your iPhone.
So it's unresponsive.
It's not that it won't charge.
You're just plugging in the charger.
The software decides when the phone is going to charge.
How do we hard reset it, David?
- Yep.
So I've got an iPhone 11 Pro.
If your iPhone has face ID,
it's gonna be volume up, volume down, and press
on the side button.
That's also with the iPhone 8,
even iPhone 7,
press and hold the volume down on the side button
simultaneously.
If you have the iPhone 6s or older,
home button, power button.
- Right.
- So volume up, volume down, press
and hold that side button.
- Yep.
Just keep holding
until the Apple logo appears
on the screen.
And then let go.
I can't tell you how many people would come
into the Apple store thinking
that they had hard reset their phone,
but they just didn't hold down the buttons for long enough,
- 25, 30 seconds sometimes.
- Right.
And as you said, iPhone 11, 10, 12, all happens this way.
- Yep.
There we go.
And the iPhone 8.
Apple logo's on the screen.
Let go of the side button.
My iPhone is gonna turn on shortly after.
What, if that didn't work?
- If that didn't work,
it's time to take a look at the individual components of the
charging process.
So on the table,
we have some lightning cables.
We've got some power adapters
and we need to look at the phone itself.
So let's start there.
Cause this is one of the main reasons why iPhones won't
charge.
(Ominous music plays)
Gunk.
Gunky power adapters AKA gunky charging ports.
Gunky.
- Or if your iPhone has been in your pocket all day,
there can be pocket lint in there.
- Right? That's I think a form of gunk.
- Okay.
- Yes.
- Pocket lint.
- Okay.
- Debris.
I think it's time to get it out of there.
- So if you can't see, you know,
shine a flashlight into the port,
but you know,
you just kind of come in here
and really get up in there and
- Right.
- There's something that fell out right there.
- Unbelievable.
(David and David snicker)
- Okay.
There's a non-zero amount of stuff.
I'll let you know.
- Yup.
This was not planned.
- Yeah.
- I mean there's a little bit.
it's sometimes it can get really backed up in there.
- Right.
What to use?.
Do not use anything sharp or metallic.
You can damage the part of your iPhone.
The port.
The port part.
- Yeah.
Anti-static brush or brand new toothbrush.
I've also seen people recommend a toothpick.
But a toothpick could theoretically splinter.
- Yeah.
I don't like that idea.
(David and David chatter)
It's a better idea than something metal, but yeah,
wood can definitely break off in there.
This is a nerdy tool.
What's it called a spudger?
- Think so.
- A spudger.
We used to call 'em Blacksticks at Apple
but you can get in there and sort of anything plastic that
isn't gonna break off,
you can scrape some crap out of there
if it's really in there.
Same deal.
Let's check out the cables.
Usually gunk doesn't get in the cables.
I guess it theoretically could.
- It could.
- But usually with the lightning cables,
it's a frayed cable at the end especially in here.
- Yeah.
- Check that part of the cable out.
Make sure it's an MFI certified cable as well.
MFI stands for?
- Made for iPhone.
- Yeah.
It doesn't have to be an Apple cable.
- You can get this cable at your gas station, you know.
A $5 cable.
That might not be MFI.
but most cables are especially if you go to Amazon.
The Amazon basics' cables are MFI.
- Yeah.
We'll drop a link in the description section
of the card up above to MFI cables that we recommend.
The Amazon basics brand is just fine.
And how do you know that they're fine?
Because they pay crappy commissions,
if you buy one.
We do make a little bit.
- This is one right here.
- We're talkin' about cents.
- Yeah.
- That's a six foot Amazon basics cable I've had for awhile.
- Yep.
So if those don't work, try a different charging method.
Maybe you're using it in your car.
Try a wall charger.
Try a wireless charger if you have an iPhone 8 or newer.
- Right.
So different adapters, wireless charger.
Let's plug that in.
IPhone 8 or newer, as David said.
Try wirelessly charging your iPhone.
- There it goes.
- There you go.
- Now it's charging.
- So I guess theoretically,
and this is a good thing with the wireless charging.
Back in the day, if the charging port broke,
you were sunk,
but nowadays just change the charging method.
Also take your phone out of the case.
If you're having a problem,
we also just made another video called my iPhone
won't wirelessly charge.
- Card above.
- Yep.
Description section below.
If you try all this stuff,
it might be time for a DFU restore.
- DFU restore
DFU stands for device firmware update.
It is the deepest type of restore you can do on an iPhone.
It takes everything off the phone and puts it back on again.
So make sure you have a backup first.
Kind of cool.
Like firmware.
What's firmware?
It's in between the software and the hardware.
Therefore it is firm.
- Excellent.
- Yep.
It's better than malleable wear.
- Link to a tutorial on that.
Card above.
Description section below.
If you do a DFU restore,
and your iPhone still won't charge.
Probably a hardware problem contact app.
- Yeah.
Unfortunately a lot of the time this can be a hardware
problem.
So contact Apple.
But if you have an old phone,
mom-and-pop shops can be okay for this.
Make sure if you can, get a backup.
Cause this is kind of a drag, this problem.
It could be the end of an iPhone's life.
- Yeah.
Or if you have an old iPhone,
maybe get a new one.
- Yeah. Up phone.com/phones.
You can compare prices on every iPhone in the United States
from every carrier.
It's a great website.
We made it.
- Yeah.
Thanks for watching this video.
Hopefully, your iPhone is now fixed.
- And hopefully, you subscribe
to our channel because only 7% of the people,
which is up from 4, who watch our videos subscribe.
So please subscribe.
- Let's get the number to 9%.
- 9%.
- Yes. And you know
if you need more help, leave a comment down below.
We'll try to help you out.
- We will especially if you subscribe.
- Thanks for watching.
- Thank you.