hello there my name is Richard McMunn
from the interview training company past
my interview comm and in this tutorial
I'm going to teach you how to answer
behavioral interview questions that are
based on dealing with conflict
now how you deal with conflict is really
important and these kind of questions
are becoming commonplace during
interviews they are not easy to answer
however if you watch this tutorial from
beginning to end I will give you the
type of conflict interview questions you
are likely to get asked and more
importantly I'll give you as usual some
top scoring answers now before I do that
very warm welcome to this tutorial my
name is Richard McMunn that's me there
the ball chap in the center I've been
helping people for about 20 years now to
pass their interviews by giving you top
scoring answers please do subscribe by
clicking the red button below the video
and then you won't miss out on any of
the weekly training videos I am
uploading and I'd also very much
appreciate it if you gave the video a
like that always motivates me to do more
thank you very much also if you have any
kind of interview questions you want me
to answer for you please put them in the
comment section below this video and I
will create a video for you so dealing
with conflict interview questions these
are the kind of questions you could get
asked tell me about a time when you add
conflict at work or another kind of
conflict interview question is describe
a time when you didn't get on with
someone in your team and how you answer
these questions is absolutely crucial to
your success at your interview so how do
you answer conflict interview questions
you need to make sure you focus on the
following three important things these
are very very important number one make
sure you show an understanding that any
form of conflict is not beneficial to
the team or the organization so you
could start off when responding to
conflict related interview questions by
saying first and foremost any form of
conflict is not beneficial to both the
team and your organization and therefore
I would want to stock it straightaway
that demonstrates that you are a smart
and intelligent employee and any hiring
manager or employer
would be impressed if you started off by
saying that tip number two make sure you
assess your own actions to see if it is
you who might be causing the conflict
now I know that is unlikely it will be
the other person perhaps who's causing
the conflict but again it shows a high
level of intelligence if you say first
of all I wanted to assess my own
performance and actions to see if it was
me who might be doing anything to cause
the conflict that's a good thing to say
and it shows a high level of maturity
now number three this is the most
important thing show that you are the
person who steps up you take the lead
and then you try to resolve the conflict
as soon as possible that's really
important so how do we answer the
interview question tell me about a time
when you had conflict at work here's my
sample answer and you will notice that I
have constructed it using the star
technique of situation task action
result and that's the best way to answer
any form of behavioral interview
question here's my sample answer for you
when I first started working for my
previous employer I was assigned to an
experienced team of eight people now it
quickly became apparent that one senior
member of the team took a dislike to me
and during team meetings he would
exclude me from the conversation and
dismiss my contributions I am naturally
a positive team worker who wants to get
on with everyone I wanted to stop the
conflict as soon as possible so we could
all move forward together positively as
a team I started out by assessing my own
actions to see if it was me who's doing
anything to potentially cause a conflict
I then decided to speak to the other
team member in private and ask him why
he was excluding me from team
conversations as soon as I raised my
concerns he immediately apologized and
said he felt that because I was new to
the team I wouldn't want to get too
involved with team conversations I told
him that this wasn't the case and that I
wanted to work alongside him and the
other members of the team to help
successfully achieve our tasks and
projects from that day forward
everything was fine and we weren't
closely together on all team tasks and
goals so this is a clever answer because
he utilizes
star technique of situation task and
then action and then result and it's a
great way to show that you are providing
evidence-based answers to the behavioral
type interview questions and is also a
great answer because you are the person
who is stepping up you're taking
responsibility you are challenging it in
a positive way and at the end of it the
end result is you are moving forward and
you have achieved your end goal you in
this situation of a smart employee and
that's very very important now if you
want to download my full set of 21 great
answers to interview questions
there is a link this appeared right
there in the top right hand corner of
that video if you click that it will
take you through to my website pass my
interview comm don't forget to subscribe
please do like the video and if you want
me to answer any kind of interview
questions tell me what that interview
question is in the comment section below
the video and I will create a video for
you thank you very much for watching and
I wish you all the best for passing your
interview have a brilliant day