hi everyone have you been getting dropped calls when you finally get through to edd
or even worse when they transfer you to a tier 2 phone specialist a few members are reporting
success with a new phone trick that is keeping them from dropping at the dreaded 44 minute
mark or while they're being transferred keep watching and i'll share what we know
many of you are reporting that 6 out of 10 successful connections to edd are being dropped
tier 1 agents are apologizing for this issue as they are fully aware this is going on
if sixty percent of the calls are being dropped by edd they are creating a huge problem for all
of us where each drop call creates more people needing to call in and this jams the phone system
even further it's also being reported that there are now more than two tiers of edd specialists
from what we know tier one agents are poorly trained and have limited capability
these are the people that you reach first they can really only answer simple questions but cannot
make changes to your account they must transfer you to a tier 2 rep who has more authority
however it's common that not all tier 2 reps are created the same some are very knowledgeable and
can make required changes but it's now being reported there is a tier 3 rep who is called
a customer specialist that can really make the changes needed to get your claim rolling again
it's not easy to get these tier 3 agents they are the ones who will read all of your case notes
and more than likely find and fix the glitch or the marker that is stopping your payments
these are the edd reps we need to try and reach it's a game everyone like trying to get to
different levels with an edd the problem with the edd game is that people are getting their calls
dropped by edd while waiting to reach a tier 1 rep or when being transferred to a tier 2 or tier 3
agent it's really common for edd's phone systems to drop you at the 44 minute hold time mark
so here's a new trick that some users in the facebook community are reporting
while they are waiting they are pressing any number on their mobile phone every 10
minutes and it seems to keep them from getting disconnected we need more of you to report if this
helps perhaps by pressing a number the edd phone system maintains a better ranking for your call
but we aren't sure if this works so let me know in the comments section please i want to share
a strategy that will help your mindset and get you better results in getting your payments back
up and running first realize that you may need to get through the edd phone system and reach a tier
two or tier three rep three to six times this is because the waiting on hold and the transfers are
being dropped understand this is the process and you won't be surprised or disheartened when you
get disconnected this is why claimer gives you three callbacks use claimer to get through fast
every time you get disconnected and keep trying to get that tier 2 or tier 3 rep to work your claim
lastly be respectful to the edd phone agents they are under tremendous pressure and stress be
friendly and be courteous build a relationship with every one of them ask them how they are doing
and thank them for looking into your claim you'll get much better results from this approach
if you're having other claims issues beyond what i've talked about today and you need to reach an
edd phone rep here are some tips out of all the options out there emailing waiting for a call back
calling is by far the fastest way to resolve your issues with your claim now you can either
call manually over and over again and i will show you how to do that there's a fast way
to go through the menu but then at the end of this video i will show you the guaranteed way to
be able to have edd call you back every single time you need it it is a paid version but it
will also help so here's those tools so here's a little trick to call someone quickly although it's
still very slow so dial 833-978-2511 hit one for english and about a minute and 20 seconds later
you're going to hit 132 to navigate through the menu very quickly 99 times out of 100
they're just going to say thank you for calling we're too busy to take your call
and then they're going to hang up on you just redial again and again and again
now you'll always be able to use this number over and over again for free but i'm going to show you
a paid version that helps out a lot all right guys so we're going to go to claimer.com first thing
you'll do is enter in your phone number including the zip code the next thing is go ahead and select
california from the scroll down list now that you've done that press the call now button this
next screen is very simple you'll enter your name your email and all of your card information
press the green pay button to move on now you're going to get a success message this
success message will let you know that you should be receiving a call from 800 300 5616
all right now that you've received this phone number answer it and stay on hold this is your
call back from edd do not use their hold feature all right they will disconnect you
stay on the line until an edd rep picks up thanks everyone for watching as always like
comment and subscribe to keep the channel going strong always post your claims questions in the
comments section and i'll be sure to answer them quickly good luck and be well everyone