Hey everyone it's Kevin from English4Exams.com and in today's lesson we're
going to be looking at the top ten useful email phrases okay so we're
looking at how to start your email how to end it and also useful phrases in the
middle so I hope you enjoy it please remember to Like and subscribe below it
really helps me out okay so before we start each slide I've written a formal
and informal way of writing it alright just to make it clear so at number one
we've got when we make a request so the formal way you'd say I would be grateful
if you could send me the email send me the documents or I would appreciate it
if you could send me the email etc informal you could say could you
possibly send me the email could you please send me that documents or can you
please
okay and for the next one we've got when we agree to a request someone has made
okay so let's imagine you are emailing another company and they have proposed
something to you and you want to agree with them so how can you do it you could
say the formal way I would be delighted to accept your business proposal
delighted is very happy it's a formal way of saying very happy the informal
way would be I will be happy to attend blah blah blah blah
up at number three we've got how to say I'm sorry so how do you apologize so the
formal way you could write I apologize for the delay in replying so let's say
that they have sent you an email and it's taking you a few days to respond to
that email you can use this phrase or I we apologize for any inconvenience
caused so if you've caused any problems and he delays anything like that you can
use that sentence the last one please accept our or my sincere apologies so
this is saying please accept my apologies I'm really sorry so those are
the formal ways for informal you've got sorry for the delay in replying sorry
for any trouble caused or I are we are very sorry for dot dot dot for number
four we've got when giving bad news okay so nobody likes to hear bad news but we
need to know how to communicate so the formal way is I we regret to inform you
that you have not been successful in the job application process or I am afraid
that I must inform you of or that you haven't been successful the informal way
you could write unfortunately it wasn't possible to complete the deal or I'm
sorry to have to tell you that I can't come to your birthday party next week
okay we're halfway and number five so when complaining these ones are
really really useful formal I all we wish to draw your attention to
I'm writing to complain about I'm writing to express my dissatisfaction
with the informal way I wanted to inform you about or I want to inform you about
depending on the tense or I would like to complain about
and for number six you might be saying Kevin but how do I start the email no
problem so the formal way you could write dear sir or madam if you don't
know the gender or to whom it may concern now I use this one a lot it's a
really really good one if you do know the gender of the person you can include
the person's title to mr. mrs miss doctor etc with their last name the
informal way obviously you've got hello or hey or hi there are lots of lots of
variations with this one for number seven we've got how to end the email the
formal way you've got your sincerely or I look forward to hearing from you now I
use a mixture of these but you've also got to remember to write your full name
at the bottom when you're writing a formal email the informal way you've got
speak to you soon or thanks many thanks see you later
things like that for number eight we've got opening sentences so after you've
written dear sir/madam or to whom it may concern you can then
include the sentence at the beginning so the formal way we are writing to inquire
about or I am writing to inquire about inquire what does that mean inquire is
when you're looking for more information so you're looking for for more
information about something or I'm writing on behalf of for example let's
say I am sick I cannot go to work today so one of my work colleagues would be
writing my emails for me so they would say I'm writing on behalf of Kevin okay
let's say I'm sick or I'm not able to attend that email
the informal way would be just a quick question about this and then you include
the subject
with number nine we've got orders and payments so with orders and payments
obviously it's to do with business so generally it's just formal anyway we've
got an example in it so our a order number E4E goods
shipped today so ie it stands for referring to order number is when you
place an order to buy a product that's what is looking for
efore e is the product number and then what's happened goods shipped today so
it's informing that to the customer that the goods have been posted they've been
shipped today or we have not yet received your payment for order number E
4 E could you please attend to this matter as soon as possible so what this
is saying is they haven't received the money and could you please resolve this
problem because you could you please sort this out as soon as possible
at number 10 last but not least saying thank you all right it's really
important to say thank you manners are free they also say manners
make a man so formal way you could write we would like to express our gratitude
for all your help in this matter so what they're saying is they want to say a
huge thank you for your help on the problem that they had the
informal way would be thanks a lot for all your help
well then guys we've just finished another video I hope you found it
interesting and useful if you did remember to Like and subscribe because
I'm going to be uploading videos every three to four days okay
so see you again until next time