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Hi, I'm Dr. Ashley Metcalf, pediatric emergency medicine
physician at the Johns Hopkins Hospital.
When we opened the doors to our new Charlotte R.
Bloomberg Children's Center in May 2012, we launched a new era
in accessible patient and family centered emergency care, for
children in the Mid-Atlantic region.
Only minutes from I-83 and downtown Baltimore,
our new pediatric emergency department features a walk-in
entrance, valet parking, an adjacent parking garage and
a covered foot bridge from the garage to the new hospital.
In addition,
we have a covered weather protected 12 bay ambulance area.
Our family lounge area, like the Bloomberg Children's Center
itself is airy and comfortable for parents and
stimulating and playful for patients and siblings.
Front line registration staff are experienced and
trained to ensure a smooth and
seamless admission to the emergency department.
Our customer service care coordinator,
a new position in the children's center is there to aid you and
answer any questions.
Our goal is expedited emergency care for
children with less stress for them and their families.
That's why we've designed separate triage rooms and
a quick sick area, with our new dedicated state of the art
pediatric trauma bays we are better able to provide emergency
care designed specifically for children.
Kids are not just little adults.
They have different emotional and developmental needs.
And they require different sizes of equipment and
medication doses.
They need emergency medicine facilities designed for
children and emergency medicine professionals
especially trained in pediatrics.
Maybe that explains why we're the official pediatric trauma
center for the state of Maryland.
Receiving patients from Cumberland to the eastern shore,
as well as from Pennsylvania, West Virginia, Delaware,
Washington DC and Northern Virginia.
We're about patient and family centered care.
After being triage,
patients will find themselves in an all-private exam room
with comforting artwork, lots of space for
family members to relax, and amenities like DVDs and a TV.
Of course, private medical rooms serve clinical purposes too,
like minimizing the risk of infections.
We also offer specialized medical services in our
pediatric emergency department, like 24/7 pediatric
ophthalmology and dedicated pediatric radiology services
that expedite imaging, minimize radiation risks, and maximize
accuracy in interpreting images for patients and families.
Thanks to a very proactive child life service here at
the children's center, we have dedicated child life specialists
in the emergency department, who through interactive dolls and
other distraction techniques help minimize the psychological
and emotional trauma patients may experience.
These child life specialists have the ability to explain to
young children.
In terms they understand, how they will be evaluated and
whether they will have to undergo a procedure.
They are an invaluable resource for
our young patients, especially those making their first visit
to the emergency department.
Of course the emergency department's clinical staff is
our best resource for seriously ill or injured children.
Doctor Doug Baker, chief of pediatric emergency medicine,
has made his number one goal,
building a premier pediatric emergency department.
We have highly trained pediatric emergency medicine physicians
and nurses,
as well as access to a variety of pediatric specialists.
>> Well we're glad that you've taken this quick video tour of
our new pediatric emergency department.
As chief of Pediatric Emergency Medicine here at
the Children's Center, I'd like to stress that we've not only
have expanded our space but we have also tripled our staff with
national leaders in pediatric emergency medicine.
In addition to caring for your children, our faculty physicians
are actively involved in research in areas like injury
prevention and the management of infectious diseases.
We have a nationally recognized child protection team,
devoted to recognizing and treating victims of child abuse.
And our nurses are educated, trained, and
certified in pediatric emergency nursing.
In the Johns Hopkins Children's Center,
we also have access to a full array of world class pediatric
specialists for quick consultation.
At Johns Hopkins, our philosophy is to engage you and
your pediatrician in the care of your child.
>> Easy patient access, a friendly family environment in
a new, state-of-the-art pediatric emergency department.
Specialized pediatric services,
staff who are natural leaders in their field, and
strong relationships with community pediatricians.
What else would families expect
from John Hopkins Children's Center.
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