Identifying, analyzing and correcting incidents are central to the Ops team's job.
It should go without saying that these tasks are critical to the success of your company's
online services and overall application performance.
But that's not the whole picture.
Modernization to cloud-based applications has introduced opportunities, and if you're
not careful, it can introduce incident management headaches.
Hi, I'm Dan Kehn from IBM Cloud.
Let's look at the top three Ops troublemakers:
#1: Complex deployments.
While traditional monitoring tools are good at solving specific problems, they present
a fragmented view of the enterprise infrastructure.
To solve the complex incidents of modern workloads, you need end-to-end visibility.
#2: Alert overload.
Dynamic, distributed components speed app delivery.
But more change can lead to more incidents.
And finally, #3: Lack of visibility.
Related events are frequently not correlated across silos.
This opens the door to a time-consuming "whodunit" mystery to find the root cause of an incident.
Of course, your Dev and Ops team want the same thing - to assure app performance and
keep customers happy.
But cloud adoption has changed the balance.
How did devOps become more work for Ops?
I'll quickly explain, then cover how AIOps can help rebalance it.
Cloud architectures means more and smaller service components versus
traditional monolithic architectures.
However, the software development lifecycle hasn't changed.
It's still Build, Deploy, Run, and Manage.
Your devs love the increased speed of the earlier coding phases, but it comes at the
cost of operational complexity.
How do you keep the speed benefit while minimizing the post-delivery impacts on your Ops team?
Let me introduce a smarter, more modern tool for the job: IBM Cloud Pak for Watson AIOps.
It identifies problems and assigns incidents to
the right person with the context they need.
Even in dynamic and complex environments, root cause candidates are identified quickly.
OK, with that review out of the way, let's get back to the headaches I mentioned earlier.
First up, complex deployments.
Correlation and contextualization are at the heart of IBM Cloud Pak for Watson AIOps.
It ingests data from logs, system metrics, alerts, and events.
It flags potential anomalies, including real-time topological information.
Your team gains a holistic understanding of an incident based on AI-driven reasoning.
This gets you to the incident's root cause faster
and keeps you from walking down blind alleys.
Next is everyone's nightmare – alert overload.
IBM Cloud Pak for Watson AIOps provides algorithms and machine learning models for anomaly detection.
It knows what's normal and what's not to reduce false alerts.
So instead of getting a "alert storm" originating from the same root cause, related alerts and
events are consolidated into one incident.
The result is an early warning indicator — a sort of "check engine light" so the SRE can
take proactive remedial action.
Finally, to give your Ops team the visibility they need, emerging incidents that require
an SRE's attention are surfaced via a ChatOps interface like Slack.
Thanks to its built-in integration with hundreds of Ops tools, SREs can launch in-context to
the originating tool for further analysis.
And to reduce the list of "whodunit" candidates, the dashboard highlights the originating faulty
component and potentially impacted dependent components.
Finally, based on NLP analysis of similar incidents, IBM Cloud Pak for Watson AIOps
suggests next-best actions to remedy the incident — such as runbooks or other pre-defined
remedial actions.
And to keep everyone on the same page, it includes an intelligent workflow to support
the Ops team's collaboration towards resolution.
OK, let's wrap this up.
With IBM Cloud Pak for Watson AIOps, you get relief from incident headaches by gaining
insights to tackle complex deployments, consolidating alerts to reduce false alarms, and analyzing
root cause candidates through an intelligent workflow.
Imagine being able to reduce your IT costs and MTTR by 50%!
IBM can help you get there.
Thanks for watching!
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And if you want to learn more about IBM Cloud Pak for Watson AIOps, check out the links
in the description.