Today, we're going to help you troubleshoot your Garmin automotive device that has failed a map udpate
Any of these steps may resolve your issue
We recommend checking to see if the issue has been resolved after each troubleshooting step is performed
Make sure your Garmin is plugged into your computer and Garmin Express is open
The first troubleshooting step is to remove and re-add your Garmin to Garmin Express
Begin by clicking on your device in Garmin Express, then select "Tools & Content"
Scroll down and click "Remove Device"
Now that your device has been removed, click "Add a Device"
Click "Add Device"
Once Garmin Express finds your device, follow the on-screen prompts to finish adding your device and try the map update again
You should see the Garmin successfully finish the map update
If the update fails, you'll need to continue troubleshooting
The next troubleshooting step is to uninstall & reinstall Garmin Express
Begin by clicking on the triangle in the menu bar at the top of your screen
Make sure Garmin Express is not running in the background
Now, open Finder
Then, click "Go" and "Go to Folder" in the menu bar at the top of the screen
Type "~/Library" in the text box, this will open a list of folders
From here, click on "Preferences"
In the Preference folder, you'll need to move all of the files that begin with "com.garmin.renu---" to the trash
Then, click on the back arrow
You will now need to open the "Application Support" folder
Then, open the "Garmin" folder
Here, you'll need to drag "Garmin Express" to the trash
Now, click on the back arrow twice
You should be back on the screen with the large list of folders
Open the "Cache" folder
Here, you'll need to drag the "com.garmin.renu---" files to the trash
Now that you have moved all of the necessary files to the trash, you will need to empty the trash
The next step is to restart the computer
Click on the Apple logo in the top left-hand corner and click "Restart"
Once the computer finishes restarting, you'll need to open your internet browser and navigate to garmin.com/express
Then, click "Download"
If the download does not begin automatically, you'll need to click on the installer in the download folder on your computer's dock
Then, follow the on-screen prompts to complete the download
Once the download is complete, make sure your Garmin is still plugged into your computer and click "Add a Device"
Then, continue to add your device and update the maps
The download may take an extended period of time
Do not unplug the Garmin until the entire process is finished
Your update should now be complete
Here are some further troubleshooting steps to try if you're still having issues
Thank you for watching!
For more help, visit support.garmin.com