hello there my name is Richard McMunn
from the interview training company post
my interview calm and in this tutorial
I'm going to teach you how to pass a
McDonald's interview so it does not
matter which job you are being
interviewed for at McDonald's I promise
you if you watch this tutorial from
beginning to end you will not only be
fully prepared for your McDonald's
interview but you will know the type of
questions they are going to ask and more
importantly how to answer them with the
higher scores possible and if you want
to tell me the name of your particular
McDonald's job that you're being
interviewed for put it in the comment
section below this video and I will give
you some interview questions personal to
you to prepare for so before I do that
and I get into them at Donald's
interview questions and answers'
training tutorial a very warm welcome to
this video my name is Richard McMunn
that's me there in the center and I've
been helping people for about 20 years
now to pass their interviews and I do
that by giving you top-scoring answers
that you can't find anywhere else please
do subscribe by clicking the red button
below the video and then you won't miss
out on any of the training videos that I
upload every week and I would also
appreciate your support if you gave the
video a like that always motivates me to
create more content thank you very much
ok let's get into my top 7 McDonald's
interview questions and high scoring
answers now I'm going to give you each
interview question give you a number of
tips to help you answer it and then give
you my suggested answer for that
McDonald's interview question so the
first one is going to be tell me about
yourself
couple of tips now this interview
question is designed to get you talking
and also for the interviewer to find out
a bit about you and what you are like as
a person so we want to prepare an answer
for this question before we head off to
the McDonald's interview my advice is to
also use positive words and phrases in
your answer and I'm gonna give you a
number of these but you can use in your
own response so what we want to do is
give the hiring manager a positive work
focused answer to this interview
question that shows you are an employee
a person basically we want to give them
an answer that makes the interviewer
think yes I want to hire this person so
here is my suggested answer to the
McDonald's interview question tell me
about yourself well first of all thank
you very much for inviting me along to
the interview today I believe I am
someone who has strong work ethics a
flexible and reliable approach to my
work and also someone who is honest
reliable and trustworthy I'm also
someone who wants to work in a customer
facing role where the ability to work as
part of a close-knit team is very
important as a person I am happy
professional and caring and I feel I can
contribute in a positive way to the
McDonald's team I'm ready to work in a
challenging environment where you have
to work under pressure and also ensure
that you provide great customer service
at all times that's a very strong answer
and as I said at the beginning on the
previous slide it's full of positive
keywords and phrases that demonstrate
you are an employable person next
question of your McDonald's interview so
why do you want to work at McDonald's
again this is guaranteed to come up so
McDonald's understands that for some
people this is going to be their first
job and there is a possibility that they
are not going to stay there for very
long however we don't want to go to the
interview and say well I want to work
from a dolls because it's my first job
it's local but I don't plan to stay
there for a long period of time we don't
want to stay don't want to say that so
whatever your plans are keeping to
yourself however what is important is
that you want to work in a
customer-focused role somewhere that you
can work as part of a team and you can
provide great customer service so here
is my suggesting answer to the interview
question why do you want to work at
McDonald's I want to work in a job that
involves team working flexible hours a
competitive salary and also one that is
customer fake facing and also local to
me geographically it's important for me
to work somewhere where I will be able
to build new skills gain new experiences
and also work alongside experienced
people who will provide the support I
need to grow within the wrong
so McDonald's has a very good reputation
as an employer and the fact is one of
the most successful companies in the
world makes you an even more attractive
employer to work for so what I like
about that response is you are being
honest you are saying that you want to
work in a job that involves working with
other people you know flexible hours a
competitive salary and also one that is
customer facing and also local to you
which is a reason for wanting to work
that is nothing wrong with that because
McDonald's is great in the fact that it
contributes so much to local communities
and if you are local to the area then
why wouldn't you want to work for this
restaurant okay
what are your strengths and weaknesses
again guaranteed to come up during your
McDonald's interview so strengths are
very easy to give but weaknesses are
tougher because what we don't want to do
is to give the interviewer a weakness
that is in line with the requirements of
the McDonald's job that you're applying
for so if you said one of my weaknesses
is the fact I don't like working with
people I can't stand customers I'm not
very good at team working then you're
not going to get this job I can
guarantee that so we need to give a
weakness that doesn't damage you give
the interviewer three or four strengths
that you already have and then just give
them one weakness show the weakness to
be a strength in certain situations what
do I mean by that well here's a great
answer to the question what are your
strengths and what are your weaknesses
my biggest strengths are that I am good
with people I learn things quickly
I am reliable and trustworthy and I also
take pride in my appearance and the
quality of work that I produce now the
only weakness I believe I have is that
I'm sometimes impatient and I don't like
waiting around for people or things to
happen whilst I do this I do see this as
a beneficial trait to have especially
when I'm completing tasks at work I'm
learning to be more patient with people
and situations when they arise
so being impatient can be a weakness at
times but in a work situation it can
actually be a strength because that
would tell me that you want to get your
job done quickly you know you're not the
kind of person to sit around and wait
and you want things to be done and you
would act with a sense of urgency when
Carey
out tasks so it's quite a clever answer
so the question what are your strengths
what are your weaknesses next question
of your McDonald's interview tell me how
you'd work with other people so we're
trying to find out here what you're
going to be like working as part of a
team some people don't like working as
part of a team but if you're gonna work
at McDonald's you have to be good at
team working so working as part of a
team is very important whilst working in
the fast-food industry so being a
supportive team member who communicates
clearly and concisely is also important
so we need to bear that in mind when
giving our answer so where possible my
advice is to give examples if you can of
where you have already worked as part of
a team so it doesn't have to be in a
working environment you might have
already operated as part of a team in a
sporting activity let's say you were
part of a football team or a hockey team
for example you would have worked as
part of a team so you should know how
you will work with other people but
here's my sample response to the
McDonald's interview question tell me
how you'd work with other people I'd
work with other people at McDonald's by
being a supportive team member but also
make sure I always focused on what we
needed to do together to complete tasks
and jobs diligently and also making sure
we all followed the relevant food safety
and hygiene standards I would get to
know my work colleagues support them if
they were struggling with their
particular task and always look out for
them during really busy periods being a
part of a team can be very rewarding and
I think this would be one of the most
enjoyable aspects of working for
McDonald's that's a very strong answer
next question what do you think it will
be like working in the fast-food
industry this comes up often during a
McDonald's interview so what do you
think it will be like working in the
fast-food industry
so for some people this can come as a
bit of a surprise working in the
fast-food industry because it can be
quite challenging at times so make sure
in your answer to this interview
question you tell them both the good
bits and also the challenging bits of
working in the fast-food industry you'll
notice there I've not said the words the
bad bits I've said the challenging parts
which there will be so we want to give
an honest answer
but one that doesn't show that you're
not keen on working in this industry
here's my suggested answer to this
McDonald's interview question before I
applied for a job with McDonald's
I thought carefully about what it will
be like working in a fast food industry
I think overall it will be a brilliant
experience that will enhance the skills
I already have I'll stall so giving me
new ones that will help me in my future
career now obviously it's going to be
hard work
possibly unsociable hours perhaps not
particularly glamorous at times
especially when I have to clean out the
toilets but overall I think it will be
highly rewarding I believe the best
parts of the job will be working as part
of a great team being really busy which
I will definitely enjoy and also serving
customers their food and drinks most
people who go to McDonald's are seeking
an enjoyable experience so on that basis
it will be mostly positive from a
customer service point of view now what
I've done there is I've demonstrated
that I thought carefully before applying
what is going to be like so I've put a
bit of consideration into this industry
I think overall it will be really good
I've mentioned a few things that I'm
aware will be challenging but then and
this is the important part I finished
off with the positive aspects the things
that I believe will be really good next
question of your McDonald's interview
how would you handle a difficult
customer now whilst you're working for
McDonald's or any organization where its
customer facing you're going to come
across difficult customers you will do
99% of the time the customers will be
great but you will come across some
difficult customers so this assesses how
you would handle a difficult customer
now you have to remember you are
representing the McDonald's brand which
stands for brilliant customer service
and great food
you know they've spent you know hundreds
of millions of pounds investing in their
brand and it's a great place to go and
eat so you have to remember you are
representing their brand that's very
important so when dealing with customers
always be polite remain calm listen to
the customer and if you are unsure or
the situation becomes difficult always
ask for help so here's my answer based
on those tips how would you handle a
difficult customer I would first of all
remember that I am working for
McDonald's
the customer service I provide will
always have to be outstanding so on that
basis I would remain calm smile be
positive and listen to any concerns they
had I would always follow the training I
would have received and I would never
get upset or frustrated whilst dealing
with a customer sometimes a customer may
have a genuine complaint or issue with
either the food or the service they've
received if that was the case I would
deal with this situation
efficiently and quickly above everything
my aim would be to make their visit to
McDonald's a pleasant one and if at any
stage while steaming with the customer I
even felt out of my depth for I was
unsure what to do I would seek advice
from my team leader or supervisor that's
a very good answer it's logical you
follow in a sequence of process and you
know exactly how important it is that
you provide brilliant customer service
whilst representing the McDonald's brand
next question tell me what you know
about customer service
so McDonald's is all about great
customer service you and I already know
that so customer service is very
important for all McDonald's jobs it
does not matter which job you are
applying for by the way don't forget to
tell me which job you are being
interviewed for and I'll give you some
interview questions and tips to help you
prepare customer service covers so many
different areas so show your
understanding of this in your answer to
this interview question so customer
service isn't just about serving
customers it's about how you present
yourself the cleanliness of the
restaurant you know that the whole
experience when somebody arrives on a
premise that so and by McDonald's here's
a great answer to this question well
customer service is very important to
McDonald's and it is one of the main
reasons the company has been so
successful for a long period of time
customer service is all about making
sure everyone who visits a McDonald's
restaurant has a happy and pleasant
experience it's also about serving
people quickly accurately and also
responding to any concerns they have and
answering food-related questions quickly
and reassuringly so customer service is
also about making sure the restaurant
the food serving station and also the
taller facilities are clean and hygienic
at all times
customer service covers many different
areas and I know it would be my
responsibility to
make sure it exceeds expectations whilst
working for McDonald's so make sure you
take a note of that and use that during
your answer so if you want my full set
of 21 great answers to common interview
questions as a link that's appeared
right there in the top right hand corner
of this video if you click that it'll
take you to my website pause my
interview comm and you can download a
copy of those I hope you've enjoyed that
tutorial and I believe if you follow the
tips that I've provided and the
suggested answers then you know you will
be increasing your chances of
successfully passing your McDonald's
interview so I hope that helps you to
prepare for your interview with
McDonald's thank you very much for
watching don't forget to tell me the
name of your job for McDonald's in a
comment section below the video and I'll
come on here and I will provide you with
some tips thank you very much
don't forget to subscribe thank you hit
the like button thank you very much and
have a brilliant day thank you