it's an investigation that stretches
from Michigan to Florida hundreds of
customers filing complaints claiming a
car rental company owes the money now
help me Hank is working to get answers
this is an ongoing problem company now
being investigated by Michigan's
Attorney General the issue hundreds of
customers who have all lost similar
complaints accusing the business of
keeping their deposits now if action
isn't taken to make things right the
Attorney General is threatening legal
action Hank Winchester is here tonight
and Hank there are victims from really
all over the country there are Devon and
Karen in fact there are victims in
Germany a number of people from all over
the United States tonight we want
answers and so does the Attorney General
the company executive car rental people
are just not getting their deposits back
from you guys the owner this man mark
wah he may look familiar
in a moment you'll find out why it
involved this dramatic police raid a few
years ago right now though the focus is
car rental company the one with a number
of locations including this high-profile
location near Detroit Metro the one
being investigated right now by
Michigan's Attorney General and a Better
Business Bureau just last year alone
they had over 350 complaints in 2018
Michigan's AG has now launched a full
investigation because of customers like
Kay Hoover this isn't right something
has to be done about this Kay traveled
from Philly to Detroit last summer for a
funeral she rented a car at executive
rental in Romulus and months later was
still fighting to get her deposit back
so I called again and they said oh we
can see that we made that mistake sorry
we'll take care of it right away in the
following month no $250 and this went on
for three months Kay says she spent
hours on the phone and online working to
get her money but the company she says
always had an excuse it seems like a
scam to me case story is not unique in
fact take a look at some reviews online
complaint after complaint all accusing
the company of keeping customers
deposits
the BBB telling me 96% of complaints
received about local car rental
companies were for executive car rental
in working with the company refunds were
trickling in but we still have many many
customers that haven't received their
refunds
I visited the Romulus location working
to get some info if you're the manager
you're clearly where this is a problem
all right I just I don't really have
anything to say on that one because I
don't gonna be able to be here you're
the manager and you don't deal with
anything few answers here but the owner
of the business no stranger to
investigations himself mark wad made big
news in 2014 when police raided mark 1
collision and rental shops in Macomb
County the investigation focused on
allegations of insurance fraud that case
was later dismissed and at the time mr.
wad said this I just kept my head up you
know stays strong annual and finally
finally finally the justice system
worked today but now a brand new
investigation the Attorney General wants
answers and customers want their money
thankfully Kay finally received a credit
well I want to thank Hank for just
getting right down there immediately and
talking to them he was really very quick
to take this issue on for me and I
appreciate it a lot and he kept in
contact with me here's a statement from
the AG when our department began taking
a closer look into the business the
aliens of executive car-rental we found
disturbing reports of a company that
appears to have consistently violated
the Michigan Consumer Protection Act let
me be clear in no uncertain terms I will
file a lawsuit to seek equitable relief
on behalf of affected consumers unless
executive car-rental responds by
Wednesday the good news the AG met with
the lawyer and the owner of the company
just yesterday also the BBB they are
working to hammer out a deal I should
tell you we reached out for a comment
recently and did not hear a reply back
to you