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>> Well, they are one of the largest car rental companies in
largest car rental companies in
the world. But tonight KPRC 2
investigates has uncovered a
troubling problem hurts
customers detained by police in some cases spending time in
some cases spending time in
jail accused of driving stolen
cars and now dozens of
customers across the country
are now suing hurts tonight.
KPRC 2 investigator, Joel
eisenbaum talks with Houston hurts customers.
hurts customers.
>> Who claim they’ve been taken
for a ride.
>> Big name. A rental car company. That’s the point.
company. That’s the point.
First invented the idea of
rental car. This guy, their founder started renting model T
founder started renting model T
back in 1918. First is a
juggernaut. May have
a problem.
>> To say that I’m disappointed
in hurts would be the
understatement of a lifetime Crystal Carter and her fiance,
Crystal Carter and her fiance,
James told rented from
Hertz often. In fact, so all
I’ve president’s circle member
with her for about the past
6 years. But their last rental was a nightmare. James was
was a nightmare. James was
driving home from work late
at night when he was pulled
over in the 3rd Ward for driving a stolen vehicle.
driving a stolen vehicle.
2 of them has a gun strain or
me and another one was going up
and the moment he pulled out
his gun was Arya. Let me break
it down.
>> If they can’t find their car in a lot if they don’t know
in a lot if they don’t know
where it’s at a reported as
stolen crystals attorney is
talking about hurts practice of
filing stolen car reports
despite having other evidence in this case, the pickup truck
in this case, the pickup truck
Crystal rented from Hertz had
been
reported stolen 3 months before
they ever rented according to their lawyer herds, not only
their lawyer herds, not only
never bothered to tell police
they knew exactly where the
truck was. They were renting it
out begun and plead into them
to, you know, look at the contract they weren’t having it
contract they weren’t having it
at first and they were
having it. James made it all
the way to the police station
in the back of a police cruiser
before they let him go. And it only happened after officers
only happened after officers
finally managed to reach
someone at Hertz. The police
officer tried to explain to
them that, you know, you put those guys do a lot of, you
those guys do a lot of, you
rough hurts declined to comment
on James Toland skates, but in
a statement hurt says the vast
majority of these cases involve
renters for many weeks or even
months overdue. And that situations where vehicles are
situations where vehicles are
reported to the authorities are
very rare.
>> 165
claims and we know that that’s
just the tip of the iceberg as
many more
in fact.
>> There are more incidents
involving
Houston residents KPRC 2 investigates has identified
investigates has identified
7 cases with similar story.
It’s one of them was in 2014
when a Houstonian was arrested
in Georgia. A judge later dismissed that case finding
dismissed that case finding
that hurts falsely reported the
incident after misplacing the
vehicle in 2019 in Harris
County. Another judge dismissed
the case finding that hurts filed
the report after the vehicle
already been returned in the
filing false. Police reports.
You have a warrant for your
arrest right now. >> Yes, Sir. Are you worried
>> Yes, Sir. Are you worried
about that? Yes, our everyday
behind the wheel of this Hertz
rental sedan on 2.88 is a guy by the name of Sanders pace
by the name of Sanders pace
clipping the car in front
>> Pace may have compounded his
problems by taking the damage.
Rental car to a repair shop. My insurance contacted hurts.
My insurance contacted hurts.
Everyone know I was an accident
3 days later it was more like 2
to 3 days later, hurts knew the
car was in the shop. In fact.
In fact.
>> hurts local office to pick
>> But instead of doing hurts.
First processed Sanders payment
and 28 days later.
28 days later.
>> Filed a police report.
I’m not sure what their
internal policies are of when
they actually make the call
to police. But as soon as they
make the call to police. Then we initiate the police
Then we initiate the police
within weeks Sanders pates a
father of 4.
>> At an auto theft arrest
warrant with his name
on it and 2 years later it’s still hanging over his head.
still hanging over his head.
>> I haven’t either stole a
piece of bubble gum in
my lifetime. And that degree to >> It’s just not right. And the
>> It’s just not right. And the
fact that hurts has not owned up to and made this right.
up to and made this right.
>> After our conversation with
Mister pace, the man with the
active warrant we got in touch
with the Harris County da’s
office. They’ve now dismissed the theft charge against it.
the theft charge against it.
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