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I am thrilled that one of my first tasks as I joined the Ohio State family is to
recognize some of our exceptional team members for their work.
As I was going through the interview process,
the passion of our team members for their work and the culture that has thoughtfully
been built were huge part of why I wanted to work here.
Each of these individuals exemplifies the values that make this organization unique.
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>> I'm excited to share some highlights of the nominations for Noah and Celia,
both submitted by Jeff Hernan.
Noah is currently developing a team spot for helpline and
eight help to take support tickets from the call center.
The bot will have a user friendly UI that outlines exactly what the LE support team
needs to know to assist our users in the classrooms.
The bot outlines what is needed, verifies all fields are complete,
pulls data to verify room ownership, and post the information and
the appropriate teams channel for campus wide IT support.
He participated in technical and concept meetings with OCIO, OD, and Microsoft.
As if that weren't enough, Noah is also developing a desktop app that will allow
users to submit their own tickets directly to us right from the classroom.
Thank you, Noah, for demonstrating our values and
exemplifying what can be accomplished by boldly embracing a challenge, and
creating partnerships across the university.
Our second recipient of the Barbara E Glenn scholarship is Celia Soller, and
she's another extraordinary student success story.
Here are some highlights of what Celia accomplished this year.
While all of Celia's projects and
work have matched the professionalism of a seasoned colleague.
This past year, Celia, has helped with reporting, and
monitoring associated with the pandemic.
She created an operational report that was essential in monitoring
the university's bot to remote education.
The dashboard contains several metrics for university leaders including the number of
courses online, course creation trends, a number of zoom meetings.
Zoom storage available, and service now record trends.
The report was concise, clear, and so
useful that it was shared with university leadership and distributed to
peers in the big ten Academic Alliance as a model of what is possible.
Few students have had such an impact with their work that is shared widely with peer
institutions as an example of our organizations achievements.
Thank you, Celia, for enabling our leadership to leverage data informed
decision-making to improve our response.
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I am so thrilled to share the work Angela has done over the last year,
which resulted in her selection to be the 2021 GEM Award Recipient.
And thank you, Andrew Jackson, for nominating her.
Angela has been working in person since the beginning of the pandemic to get
iPads into the hands of our students.
Recently, she has been ensuring that the loaner devices get into the hands of
students who are tech insecure and need the devices to deplete their schoolwork.
Going into Mount Hall on a weekly basis, Angela ships out iPads to these students.
And as recently doing in person pickups,
due to us not being able to ship iPads to students in residence halls.
We've encountered many students with many different issues and
needing technology to complete their schoolwork.
Included in this, is a student who recently lost family members and
all their technology in the house fire, and has been staying in a hotel.
Angela, drove to the hotel to drop off the student a loaner iPad,
to ensure that that student received the device, and can be successful with using
that technology moving forward to continue their studies.
Thank you, Angela, for truly going above and beyond to ensure that students
have this technology to be successful throughout the pandemic and beyond.
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>> It is my absolute privilege to share some highlights from Aaron Pickerings
nomination of Martha Oram for the Marylyn Farish Award.
Martha was instrumental in helping all of us secure PPE for our frontline staff,
to ensure that they were able to continue working in a safe environment throughout
the pandemic.
Before we were able to obtain PPE and cleaning supplies from central purchasing,
Martha and
Aaron were literally driving all over town grabbing anything that they could.
We appreciate and our grateful for her ability to think and act fast,
while also staying focused on her day-to-day work.
Martha also maintained all frontline communication with the public and
our extended ED program 360 constituents from March through August of 2020
without any student assistance, fielding thousands of calls.
She jumped in and took on this role during a pandemic as well as during a very busy
time for our program 360 and extended ED programs.
Thank you so much, Martha, for your selflessness, your enthusiasm, and for all
your efforts and sacrifices in order to keep the OCIO and ODEE businesses going.
Our office wouldn't operate as smoothly as it does without you.
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>> I could not be more excited to present the inaugural
Bob Corbin Customer First Award to someone who truly exemplifies putting
customers first, and that's Tom Marker, >> Although there
are numerous examples of how Tom goes above and beyond, the one that earned Tom
this recognition was when he helped a faculty member from steadfast.
To support the faculty members induction ceremony as a fellow
of the Nigerian Academy of Engineering.
Tom provided technical support beginning at 3:00 AM Columbus Time.
Tom support made the event seamless, which is why he's known as the go to guy for
many across campus, our own team, and the sea bass faculty and staff.
People placed a tremendous of amount of trust in your abilities and
leadership Tom.
Thank you for continuously exceeding all of our expectations.
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Another person here wants to congratulate you, and now,
I'm going to turn it over to them.
>> It was a huge surprise and honor to have this award named after me when I
retired, I was speechless at the time, but I'm thrilled to be able to share a few
words now that its first recipient, Tom Marker.
Tom, I can't think of a more deserving person received this award,
you truly exemplify a customer first mentality.
There are dozens of examples, as big as 3 AM support, and
hundreds of examples of the small ways you make our customers lives easier every day.
Since your first day in the OCIO, you placed our customers first and
cast this shadow broadly across their team.
Congratulations, Tom, and thank you for
your continued support of our incredible customers.
>> Noah, Celia, Angela, Martha, and Tom,
congratulations on your awards and more importantly, thank you for
your truly remarkable contributions to our organization.
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