so you've got a help channel that is
growing out of control and you want to
know how to rein that in and basically
just have a smooth sailing health
channel that is supported by your
support community using only four roles
five commands and a message or two these
custom commands are done in Dyno bot
so be sure to install Dyno bot on your
server I am Y0kenB and welcome to
Y0ken's domain of great games and guides
if you like this video click that like
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for those who might want to show some
added support also be sure to join our
discord community which is where I'm
most active now I do want to do a shout
out to my entire support community they
have been absolutely amazing at keeping
our server operational and I do want to
do some shout outs for person and chilli
in helping me just fine-tune these
commands before I brought it to you in
the video itself the first thing that we
want to do is we want to go to our
server settings and go to your roles
now what I've created is I've created a
support role which anybody can mention
and then I've created a help not
resolved help in progress and needs help
role which is not mentionable doesn't
have any special permissions it is just
ones that I will be using in my commands
so the first command that we'll be
looking at is the help me command now
all of these commands is available in my
server if you type in support commands
it'll show you exactly all of the
characters that is over here to preempt
your messages with what I have at the
moment to break it down this is just a
display of text to tell people what's
going on and this is to add them to the
needs help role you can see that I've
locked it down so the Welcome channel
cannot actually execute this and any
responses from here goes into the help
channel itself
I have mentioned that it requires at
least one parameter because I use that
parameter in the command itself so if
they do not add a parameter to help me
come on just one to execute whatsoever
next we have got the open command so as
soon as the command is opened again
there is just being text that displays
first of all what we're doing is we are
pinging the user to say that somebody's
looking at it we're telling them who is
looking at it and then at the same time
we are removing them from the needs help
role as well as the help not resolved
role if they were in that and we're
adding them to the help in progress role
this way we know exactly where in the
channel they are I have only made it so
my support members scholars and
guardians can execute these items and
then also you can only execute this in
the help channel or the sandbox channel
this just tidies up the server a little
bit following the open command is the
pass command so with the pass command if
somebody tried to assist somebody but
couldn't actually assist them they would
pass on this and what we're doing is
we're pinning support again and then
we're saying hey this person stuff
hasn't been resolved please can you help
them and then we're adding that user
back into the help not resolved role so
this will show anybody that has been
helped but couldn't actually be
completed again
we ignore channels welcome there we go
so Guardian scholars and support can
execute this command in sandbox and help
and we will actually ensure that they
need to add one requirement this is a
great little feature we've had so many
commands that come in where people just
don't add their names or don't add the
target user names and this allows you to
say hey you need to specify parameter
otherwise this it won't execute
whatsoever and then finally we've got
the close command so for the close
command we basically just say let user
names issue has been resolved by the
person that helped them and then this T
rip we use tatsumaki in our server so
this is just an added thank you to the
people if they want to give a reputation
point and then finally we were
them from all of the help groups and
again if you look at the permissions
only my support and in the correct
channels nor the welcome and then
options one parameter only so the only
other item that you need is the tickets
and for tickets what I've done is I
simply display the members in health not
resolve needs help and help in progress
section and I well you know what I might
as well delete that command and under
permissions the Guardian scholars in
support desert and under allow channels
support admin and help channel and maybe
sandbox why not Sam explain options but
that's all good other items that you
might want to do is what I have added in
my message in better help information so
the help information is a post in my
help channel which tells the people
exactly how to use my help information
and then from there I also showed them
any kind of commands of wildcards that
might be beneficial to them what I've
done over here is I've literally just
displayed all my support commands so
that you can easily copy and paste them
into your server ok as a final recap
let's just have a look into how this
goes somebody will execute the help me
command when they execute to help me
come on you will see them actually added
to the needs help section one of your
support members will then open the
ticket and when they open the ticket
they will be placed into the in progress
role if they pass on the ticket then
they will be placed into the not
resolved role and when they close the
ticket they will be removed from all the
roles thank you very much for watching I
do hope that this has been beneficial
for you and if it has click that like
button to subscribe to my channel click
that Bell icon follow me on twitter
follow me on Twitch facebook and patreon
for those who might want to show some
added support also be sure to join our
discord community which is where I'm
most active thank you for watching
Y0kenB out