Arriva is a public transport operator.
We're based in UK, but all over Europe. We run the bus services under contract for Transport for London.
We get paid a set fee for running them for a period of time.
So if your London bus market is incredibly competitive.
There's a number of bus operators from different transport companies vying for the same contract. We have to bid for work and
we have to be really cost-effective and we have to
make sure that our KPIs are hit with TFL so that we can continue to win work and operate the routes that we run.
So we have a minimum performance standard but with set by our one customer Transport For London.
We need to achieve that that minimum performance target because a) performance bonuses are based around it and b) because
exceeding that that minimum performance standard could lead to the contract being extended by over two years.
So what's really important is that the service that we deliver to the passengers is
spot-on every day without regard of roadworks or problems. It just has to be good all the time.
PowerApps have given us that opportunity to improve the efficiency of a business, remove a lot of legacy
processes, and become more efficient in the process.
Everything incorporated
pen and paper. So as we're going around all our controllers monitoring how they work and the problems we have on route.
It was logged on a bit of paper,
then gone to a desktop and duplicating everything that we do for each individual person.
Then you enough to send everything off on an email
and carry on the process with each and every person in the office.
We've got a lot of data
and every single bus stop we serve on every single route comes in as a data point every single day and
it's a heck of a lot of data. PowerApps are helping us
go to the next step
taking out even more legacy issues and improving efficiencies across the business.
And so that we can see on a daily basis exactly how we're performing in real time. This is huge shift change for our industry.
One of the things we've got to do is get the basics right every day.
And we had
initially a sheet of paper that was then an Excel spreadsheet and then turned into a PowerApp.
I could ask what the issues are at that time?
Log everything done for that individual person. What routes? What work is done?
I can also do progress checks and send everything off as I'm there onto the PowerApp and
everyone in our team, the PTL's, Keith, get every single bit of information for every individual.
Throughout the day for me to walk around this iBus center gathering information,
it could take me in excess of an hour
Whereas I can do that so easy just with the tablet and it just makes it very much more quicker.
I can turn an hour's job into 20 minutes. So productivity goes up.
PowerApps which can be accessed on the go
and then can be used anywhere in the world essentially have removed the need for all these
disjointed systems and they've put it into one kind of unified platform with a view or a write function directly from somebody's mobile phone.
The Tube, for example, the London underground is got wifi on it.
We've gained efficiencies that we never had before
and all the kind of wasted time about to spend traveling around London not having any access to any of your systems, that's
gone completely. I can take my tablet to another iBus center.
So as soon as I go over to one controller and I ask them what they're doing on the routes,
I put down the routes there. They're working on the delays
they have. I can put all that into the app and that is straightaway stored on their file within the hub.
In London just
general traffic and somebody crossing the the road can have a quite detrimental
effect on EWTs and the only way that we can maintain that with the challenging traffic conditions and
all the changes that are happening to London's infrastructure is to be better at doing what we do and
PowerApps is helping to do that by enabling us to have better communication
between our teams and understanding what's going on at any one time.
Live, which is really important.