now in news for Jax i-team investigation
is toll roads come back to Jacksonville
for the first time since 1989 instead of
the toll booths of the past we will see
a new high-tech system that collects
tolls without forcing drivers to stop
but as the i-team has learned this new
system is still far from perfect
investigator Tariq minors joining us now
he talked with a 70 year old
Jacksonville woman who turned to us for
help when she got some mysterious toll
bills in the mail Tariq with um here's
the thing the woman who contacted us
says she has never driven outside of
North East Florida so when she started
getting bills for toll roads in Miami
she was surprised and she wanted our
help finding out why she was paying the
toll
I knew hadn't been to Miami
seventy-year-old Gwendolyn Anderson
doesn't drive outside of Duval County
lines but according to the Sun pass toll
enforcement invoice she owes money for
driving along the Miami Dade Expressway
the invoice reads the vehicle identified
in this image is either registered
leased or was rented by you son past
listed Anderson's license plate but the
SUV in the pictures which appears to be
a Hummer isn't hers it's bewildering for
Anderson and her daughter who were
worried that someone has duplicated
Anderson's license plate for nefarious
reasons I wouldn't want to look up one
day and the police officers be out at my
door looking for me for some crime that
someone committed you know with that tag
number you know which is quite possible
I'm thinking if they get in an accident
if something happens then they're gonna
automatically look at my mom's
registration when a second toll invoice
arrived at their Northside home
the Andersons noticed the invoice had
been paid in full but not by them so
they went to the DMV and we're told
there was nothing they could do
besides file an online complaint and
wait well we felt you know really lost
because we couldn't get anyone to really
listen and try to understand
and what was going on this is the kind
of frustration and worry that you too
could soon face when toll roads are up
or running here in Jacksonville like the
first coast expressway here on the west
side of town tolls are also going up for
express lanes along portions of buy to
95 near JT B ANDed Mandarin so we
reached out to the Florida Department of
Transportation to find out what happened
exactly in miss Anderson's case
according to the Department of
Transportation Sun Pass has a 99.5
percent success rate with their
automated system but with billions of
invoices generated electronically they
admit the system makes around fifty
thousand mistakes each month a closer
look at Anderson's tag on our PT Cruiser
is tag number 0:09 5qz and that Hummer
that's driving around in Miami's plate
is zero zero nine five zero Z one
character off the state says that if a
driver disputes an invoice a person will
look at the plates in the Andersons case
it was reviewed and the bill was
corrected that put to rest their fears
of someone using their tags for
something criminal it's just a very
scary thing so what should you do if you
receive an invoice from Sun past and you
know you know that wasn't you behind the
wheel well SunPass tells us that you can
file a dispute online at Sun past calm
or you can call one eight eight eight
eight six five five three five to their
customer service reps will then
investigate the issue confirm the plate
was misread and reverse the charge and
then build a proper driver we've also
put the link and phone number inside of
this story on news for Jax comm just
look for that underneath the i-team
section by the way we are gonna see the
first of these new tools in our area
sometime in the spring along the first
coast expressway along i-295 the express
lanes in Mandarin the other i-295
Express lean project between JTB and
State Road 9b it's going to open up by
the end of the year but keep in mind all
of this is automated all of it so
there's no human error its computer
error connector this spring
yes they're coming they're coming Thank
You dark