- David and David here.
Let's talk about what to do when your AirTags
won't connect to your iPhone, iPad, or iPod.
- Pretty common problem here, and
the first things we're going to talk about
are kind of the setup steps that sometimes are easy to miss.
So first, let's make sure
that your iPhone is connected to the internet.
- Yeah. Open up the settings app.
- All right.
- Let's tap on wifi.
Just make sure that switch at the top of the screen is on.
Make sure you got the check mark next to your name
and you can toggle switch off and back on.
- Yeah, just turn off wifi.
Turn it back on again.
Step two.
Similar.
Bluetooth.
Right back to settings
in the upper left-hand corner of the screen.
Tap on Bluetooth and just toggle the switch
off and back on again.
Yes.
- Easy to do.
- The next step is pretty simple.
Just make sure that your AirTag is in range
of your device.
Make sense?
They're supposed to work, however
up to 30 or 300 or 130 feet away,
a long ways away
Just make sure it's right next to your phone.
- Next, make sure the find my app is installed
on your iPhone.
It is a native app, but you can delete it,
maybe you did delete it at some point.
- Yep
- It needs to be installed for AirTags to work.
- How do we find that out?
- Well, just use Siri.
- All right.
Press and hold the side button.
Open find my.
Boom
- There you go.
- And if it's not installed, you're gonna see
do you want to search in the app store?
And then just do it, install it.
- Nice and easy.
Next step is just to restart your iPhone.
Could be a minor software bug.
Restarting your iPhone could fix that problem.
- To restart your iPhone, let's go back to the home screen,
open the settings app again, and let's head back
to settings in the upper left-hand corner of the screen.
And I'm going to scroll down and tap on general.
Then I'm going to go to the bottom here and tap shut down.
So I'll slide the power off, turn it back on.
I'm not going to do that right now, myself
because I will lose my screen recording.
- The next step is to update your iPhone.
Your iPhone, iPad, or iPod need to be running iOS 14.5
or iPad iOS 14.5 to use AirTags.
Also find my is a native app.
The only way to ever update it is to update the software
on your iPhone.
So while we're in general
let's just scroll back up to the top here.
- All right.
- Did you know that you could just tap at the top?
It goes all the way to the top.
- There you go.
Tap that for update.
- Boom.
- If a software update is available,
tap download and install or install now-
- Do it.
- your iPhone and that will probably fix the problem.
Especially if you're not running, iOS 14.5 already.
- Right.
So we've covered all the software fixes.
Now we're going to talk about the AirTags themselves.
- Yes.
So when you get your air tags they come
in a little plastic wrapping.
And there's a little tab that you had to pull
out of the AirTag.
- Right
- For them to work.
So just make sure, look at your AirTag
and make sure that tab is not in there.
And now this is what it would look like.
If the tab was still in there, there's an arrow.
It says, pull this out right now.
- I might have done this on purpose.
- Yes.
- For the purposes of demonstrating this video
what it might look like there,
but if you ripped it off it could still be in there.
But I think we're going to hit that
during our clean your AirTags step.
- Yep.
So we'll grab a microfiber cloth.
- Beautiful
- Bring it in here.
- All right.
- Wipe off your air tag.
Also, if you have your AirTag in a case.
- And if you have the apple case,
David do you know how to take it out?
- Oh dear, I do not.
- So if you have an apple case
they all have these little buttons.
This thing, it actually unsnaps.
- Oh, neat.
- I know, right?
You go like this.
So just make sure you're not ripping it out of the case
cause you could break the case.
So this thing will come right out.
And for this one, just press down
on the back and twist.
- Twist to the left.
- The back comes off.
Now you can really clearly see
that the battery tab is still blocking that connector.
Just remove that and to clean these off,
cause they can get kind of gunked up
although this one's pretty new
just to use an anti-static brush, could brush
out any gunk that is in there
around the outside and also just make sure
that the back sometimes stuff can get stuck in there.
I'll put the battery back in.
You hear sound.
- There's the sound.
- There you go.
- It's cleaned the tab's out.
- And how about this?
Now it wants to connect.
So there's a fix.
- There's a fix right there.
- Yeah.
- If these steps haven't worked so far
the next step is to reset your air tag.
- This one's already reset.
So instead I'm going to reset my other air tag
which I use for my keys.
Thank you, David.
So the back press down
with two fingers and rotate to the left, take this off.
And what we have to do is re insert the battery five times.
And you'll know you've done it correctly
because it sounds different the fifth time.
So one
two, three,
- There it is, take it all the way out.
- You have to take the battery all the way out
every single time.
- Yes.
And then put the cap back on and then your tag
should connect.
So if you reset your air tag, that didn't work,
it's time to reset network settings on your iPhone.
This will restore all wifi, Bluetooth, cellular,
and VPN settings back to factory defaults.
Can fix maybe a minor wifi
or Bluetooth connectivity issue.
- Yep.
- And let's go show them how to do it.
- Let's do it.
In the upper left hand corner of the screen,
I'm going to tap back
to general cause I'm in software update right now.
Now I'm going to scroll to the bottom
and now I'm going to tap on reset
and tap on reset network settings.
It'll ask you for your passcode and then it'll ask you
are you sure you want to do it?
And you just say yes.
- Yep.
- Reset network settings.
- Yeah
You'll have to re enter your wifi passwords after
doing this step, a little bit of an inconvenience,
but it is worth it to fix a deeper wifi or Bluetooth issue.
Next try replacing the battery,
but be careful about which batteries
you do put in your AirTag because some of them don't fit.
We tried out some Duracell batteries in a different video
card above the description section below.
And they do not fit.
- They fit inside, but they don't connect
to the connectors because Apple got real cutesy
with the way that they designed the internal connections
of the air tags.
It'll be very interesting to see what Apple does about that.
- Yeah.
Definitely check out that video design flaw, we caught it.
- Huge design flaw.
- But if you replace the battery, maybe it's time just
to go to Apple.
- Go to Apple.
Say, hey, my air tags aren't working
and they'll say did you make an appointment?
So make an appointment first, at the genius bar.
And also subscribe to our channel because that is one
of the number one reasons why your tags stop working.
- Yes.
- Lack of subscriptions.
- You can also call into Apple mail-in service
but you don't want to mail in your AirTag necessarily.
- Well at least you wouldn't lose it.
Yeah okay, you might lose it.
Lots of different options with Apple.
Thanks for watching this video.
Give it a thumbs up if you enjoyed.
Leave a comment down below if you need more help
with your AirTags.
Let us know what you think about the battery issue.
That's-
- That's big.
- Big.
- Yep.
- And, please subscribe to our channel.
- Please.