Hello and welcome to another trip report and welcome to my spare room
Where I'm just going to take a few moments to tell you a few things
That you need to know before watching the trip report in full
The first thing you need to know is this is an airline and train trip review channel
If you're not subscribed to my channel, and you're not familiar with it
I have to be honest with every single video that I put out to my subscribers
I've got nearly 50,000 of them at the time that I have uploaded this video and they trust me to be honest
so this video is going to be an honest appraisal of
Scoot Airlines
Nothing more nothing less and it will simply cover the experience
I had on the day that I travel - the second thing that you need to know is that although I
Do an awful awful lot of traveling especially in premium cabins like business class
I am really grateful for that and I don't
want to come across as really entitled like some people do on YouTube; the fact of the matter is I travel in all
cabins: first class business class economy class
I travel low-cost with airlines just like Scoot a lot and I think I've been really fair with low-cost airlines
Low-cost airlines are a fantastic way to get about and there is certainly no shame in taking
low-cost or budget airlines
Ryanair and easyJet was how I got into flying in the first place
They've got a special place in my heart
budget flying is usually
Absolutely brilliant value and I don't want you to think that I'm just some guy that flies around the world in first-class all the time
It's definitely not like that
And the final thing that you need to know is that I had a bit of a strange
Experience on this particular flight - it was something that wasn't actually filmed just before we landed in Singapore
Maybe about 20 25 minutes before landing, I needed to use the bathroom
So I got up for my seat went to use the bathroom was in there for about 20 seconds and there was a most horrendous
Turbulence that lifted me off my feet, the seatbelt signs come on, and I have to make a judgment call
after I finish going to the toilet
Do I try and go back to my seats when the aircraft is jolting so much that it's lifting me physically off
My feet or do I stay in the toilet? And I made the decision
I should stay in the toilet and simply ride it out, sit down, hold on to the bars
That's the safest place for me to be not just for myself
But also for everybody else on that flight because there's one thing that I really didn't want to happen
which was to start walking back to my seat and be lifted off my feet again and just turned into a human missile and
Potentially hurt myself and or somebody else now
After I'd ridden out that turbulence which lasts for about three or four minutes after I'd ridden out the turbulence
I headed back to my seat where I was confronted by one of the cabin crew who said that I've broken the law by
Visiting the toilet while the seatbelt sign was on. It's definitely not what I did
I visited the toilet before the seatbelt sign came on was in the toilet while the sign was on was holding on to
You know the bar and the side of the toilet and keeping myself safe and I went back to the toilet when the seatbelt sign
had turned off I've done an awful lot of flying and
You know disobeying seatbelt signs is not the kind of thing that I do and no matter what I did I couldn't convince her that
I hadn't done anything wrong
It was very frustrating to me to have an interaction with a cabin crew member who was so bloody-minded and wouldn't accept that
I hadn't done anything wrong...at the end of the day nothing really happened
It was a disagreement and it further soured a bad
Experience with Scoot who were pretty terrible from start to finish as you're going to see in this video without further ado
Let's wind the clock back a couple of months and head back and see me in Bangkok
Just before I'm about to get on the flight. Let's go and enjoy the video
Hello and welcome to another trip report number 9 of 25 of my round-the-world tour
I'm at Bangkok's Suvarnabhumi Airport
Which is the main airport serving Bangkok, but it's not actually here that I need to be today
I'm flying with Scoot, which is Singapore Airlines low-cost subsidiary in business class down to Singapore
And we need to get to Don Mueang Airport, which is across town. So let's go take the transfer and check it out
There's a free bus transfer between the Suvarnabhumi and Don Mueang
You need to head down to
Arrivals near the tour service desk at door 3 go through the door find the bus and look for these guys
They'll check your boarding pass for your onward flight and stamp your hand - that's your ticket
The bus isn't modern but there's space for bags and there's air conditioning
The ride is mostly along motorways and takes around an hour, but can be more depending on traffic
Don Mueang's terminal 1 is horrendous. It's a ghastly mess
Crowded disorganized with queues and people everywhere
terminal 1 handles international flights and is where Scoot operate from
I recommend spending some time in terminal 2 which is a short walk away
It's far nicer and more civilized and has a pretty good food court on the mezzanine level
This Ronald McDonald statue is about 10 times as creepy as the cardboard cutout lady we saw in the Thai lounge in the last video
Of course, I have to go back to terminal 1 to check-in
Check-in was a frustrating experience, which I'll come on to in just a moment
There is a good lounge here
But Scoot biz doesn't include access so I used my Priority Pass to get in for a very quick visit
I'll review it in another video
Today's flight is actually the continuation of a service from Tokyo Narita
The flight lands here from Tokyo some people leave for Bangkok
Some are going all the way to Singapore and some like me are just here for the Bangkok to Singapore part.
Okay, so while I'm walking to the gate
Let me give you a rundown as to why it took me nearly an hour to get from check in to where I am now
at check-in
The queue was about 20 minutes long and although there was a business class line. It wasn't actually roped off
So anyone could use it so it wasn't really any point to having the business pass check in
Then the queue for passports was about 25 minutes long when I finally get to the front
The guy behind the counter says where's your departure card?
I didn't have a departure card, and apparently it turns out that when you enter
Thailand you are given or supposed to be given a departure card, which is a small piece of paper. It wasn't given to me
I had an arrival card, but they took the departure portion off me as well in Bangkok Airport
So it seems so anyway, I had to go all the way back to check-in to pick up a new departure card
I was actually directed by the staff to push past them rather than actually cutting the line; I had to push past about 200 different people
None of whom spoke any English to listen to my explanation as to why I was doing that. So I've had to endure that
Social shame I'm afraid as well as not feeling particularly great this afternoon. But anyway, it is just about boarding time
Heading to gate 26. I'm hoping my day starts looking up as soon as I board the aircraft
Unfortunately things were only going to get worse
Scoot advertised priority boarding as one of the things you pay for as part of business class
But they just didn't bother here same as they didn't bother providing the advertised check-in either
There was literally no priority boarding and passengers from Tokyo were boarded first
There might be a good operational reason as to why that happens, but you shouldn't advertise
Stuff you don't deliver
Anyway, I'm on my way to the aircraft
Which is my time to let you know you should follow me on Twitter and Instagram if you don't already
It's there that I live vlog all my trips in real time
Scoot's 787- 8 is mostly economy
But there is a small business class cabin with 21 seats at the front of the aircraft
This is my seat 3a which is just fine for the 2-hour trip into Singapore
There's a small pre-departure drink of water which is a very welcome; Bangkok is extremely humid.
And the legroom on these seats is pretty good, I think that's one of the last good things I have to say about Scoot!
So off we go and head south towards Singapore and it's a good time to look at the route we are taking today
this flight covers
892 miles and will take us two hours and five minutes at an altitude of
37,000 feet now, let's find out more about Scoot's product
Scoot has onboard Wi-Fi on their 787 aircraft
But the prices are some of the highest i've seen for Wi-Fi. I didn't bother.
I was very surprised to see that in economy there's at seat power, but you have to pay to make your socket work
It costs the airline nothing at all to supply the power once they have the socket installed
So that's a ridiculous thing to charge for... lucky me, my sockets are complimentary in Scoot biz
Scoot also have in-flight entertainment delivered over the Wi-Fi, but
Infuriatingly this requires an app to play anything and no you can't download the app onboard unless you pay for Wi-Fi
stupid
So if you go for this product find the app beforehand and download it if this matters to you
One form of entertainment Scoot does keep free is looking out of the window
Scoots biz comes with a free business class meal
Mine is Makhani chicken, which was served without any care or pride
I've eaten a lot of economy and budget meals which look a hell of a lot better than this
The container was also difficult to open as the lid had melted during reheating meaning you can't peel it off properly
Here's the delicious looking meal in the in-flight magazine and here's the dreadful mess
I was served - this looked and tasted terrible and the rice was completely dry
This meal shouldn't be served in any economy class. Let alone a product which dares to call itself biz
My Japanese seat mate was much wiser than me and gone for a pot noodle type snack, which is impossible to get wrong.
The seats have a manual recline function which worked and the recline is pretty okay to be fair
The toilet was also clean although I did take this shot before takeoff. So I have no idea if it stayed that way
Now for Scoot's trump card, look at this lovely menu and now look at the prices...
That meal on Singapore -Athens, an 11 hour flight is probably the same quality as the one I was served and cost a staggering 50
Singapore dollars that's nearly 30 pounds or
37 US dollars the worst part
Is that Scoot ban you from taking your own food on board all flights!
This is a horrible mean policy to keep customers captive and is the thing that enraged me the most about Scoot
flying budget is about saving costs and increasing choice like
choosing not to take a hold bag and carry less or choosing whether to pay to sit near the exits or
Choosing whether you want to buy a meal onboard or save money and take your own food
Anyway after a couple of hours, we were on final approach to Singapore
Very disappointed as I'd been very excited to try Scoot because I know a lot of people really love them
Sadly I didn't
So to sum up Scoot didn't provide the advertised check-in didn't provide the advertised priority boarding
The food was some of the worst I've had their in-flight entertainment was dumb and confusing
I mean imagine not being able to download the app in flight. Come on guys
Their staff were rude to me and wouldn't accept their mistake and their policies include charging for things
Even Ryanair wouldn't dream of as well as banning you from taking your own food on board... on the plus side
The 787 is a lovely aircraft and I thought the seat was good; this flight cost
144 pounds one way which is around 183 US dollars. I thought it was a waste of money and I won't fly them again
So that's it and welcome to the end of the video if you've made it this far. Thank you very much. Well done
Don't forget to subscribe to my channel for more videos just like this one. I really hope that this video has
Maybe put into perspective some of the very good experiences that I've had
and if there's one thing that I really think my channel tries to
Convey more than anything else is a sense of
inspiration the fact that travel can be easy and is usually good value as long as you know where to look and
Unfortunately, my experience with Scoot was very bad, and I can't say that that particular journey
It was good value, but please do leave your comments below and I'd love it
If you describe to the channel that is not even halfway through my twenty five leg around the world tour
There's so much more to come on this channel thar I know you're gonna love so please drop me a subscription
Comment in the comment section below and give me a thumbs up, but until next time I'll see you around