I have over 40 properties on Airbnb at this scale the risk of somebody smoking
destroying a parking pass keeping keys for the property throwing a party is
much higher than with a regular host but I've good news there's a way to
prevent most of these and the trick here is in house rules I'm going to show you
how to do it
so welcome back Airbnb family today we're talking about House Rules
and as many of you watch this channel we've been growing faster and faster and
seem every month we're now over 80 thousand dollars this month on Airbnb
and I'm pretty sure we're gonna hit about a hundred and ten thousand next
month that's really exciting so of course today we're talking about
how to prevent problems how to prevent the unexpected and how to recuperate
costs without having to battle your guests in the resolution Center if and
when things occur so I'm going to give you a list of my top six additions into
your household things you need to be putting in your hospitals to make sure
that your guests fly in formation when they stay at your place so let's look at
number one so number one is an extra clause that we put in to screen out
locals now you know Airbnb has this policy where you can't discriminate or
tell people that they cannot book like certain types of persons so what we do
is we have this closets as locals must communicate with us before booking this
is our first like new household but the first one that they see see this doesn't
always work and this one's not enforceable but people will still
contact you just to make sure that they understand that locals have to contact
before booking because you're trying to screen out parties so this allows you
that one extra step and it works most of the time the rest of the ones that I'm
showing you are going to be enforceable which is of course what you need to
number two so number two is about occupancy limits so different sized
buildings have certain size occupancy limits and of course you say how many
people can stay at your property if you want to limit it to that you put in your
house rules that there cannot be any more than say four persons in or on your
property at any one point in time the violation of this could lead to the
immediate removal of all guests without refund that protects you from parties
once again number three if you live or are hosting at an apartment complex
where there are community guidelines you'll post that the person will respect
and follow all community guidelines listed inside of
the apartment which you'll lead the Community Guidelines in there or posted
anywhere on the property so this helps you make sure that you enforce those
rules number four for self checking properties if you have a self checking
property you will write then this is a self checking property you certify that
you are willing and able to follow the instructions that you're being provided
by Airbnb through either the house manual or the check-in god you can find
your checking guide or House manual here or here you also agree that you will not
contact your Airbnb host before reading your house manual there so this helps if
somebody if somebody books and they you know try to send a message and you don't
respond in time because they're busy or they try to show up and they get
confused right because they don't do things the right way and then they just
kind of cancel their booking and try to blame you this helps you defend the fact
that this person understood that this is a self chiken property and they had the
tools that they needed and they decided that they were just a little fed up
right away and decided to cancel the book it's actually worked in our favor
when Airbnb has split hairs on a resolution so number five fees we're
gonna bundle all these together so there is a two hundred dollar per day smoking
fee for each day or those who's listing smoking when you're not supposed to be
there's a fifty dollar late check-out fee if you're checkout is unauthorized
to be late cost to replace keys or other needed items such as a parking
credential somebody destroys a parking credential it's this amount of money
we're gonna keep it it's this amount of money not to replace the keys it's this
amount of money you're also going to force them to take responsibility now
for any other losses that you may incur because they did something wrong this
includes if the person decides not to follow your rules either check out
smoking or anything else if any non following of your households leads to
you having to refund or discount a next guest they are responsible to pay that
as well number six whenever any of our buildings tell us that all of our guests
have to pass a screening to stay at our property and yes some of our properties
make us do individual guest screenings we put it in our house rules that you
must pass a criminal background check to stay here you understand this
you agreed to fill out the form that you will be given by your host if you do not
pass your criminal background check we have the right to cancel your
reservation and we will award you a refund in accordance to our strictness
settings on our cancellation policy all of these bundled together protect you
for most everything you ever should worry about with your guests
now there's another one that we're considering so bonuses number seven a
retaliation clause so you agree that your booking in goodwill with your host
and that you will not attempt to damage your host business because you are
unhappy with a ruling by Airbnb or the hosts in the event that you experience
anything too satisfying you know in regards to your stay or if you lose a
resolution so you are now waiting your right to a trial if we sue you and if we
sue you and this has to go to trial for any reason you agree to pay all court
costs and etc so we're gonna figure out how we want to put that language but the
concept of this is the guest shows up something happens and they're not happy
about or something happens where you have to file a resolution then they lose
that resolution that they agree not to retaliate and that you will take XYZ
action against anybody who tries to damage your business because they were
unhappy with the outcome of a resolution or some sort of experience or a loss
then they come from then not following your rules
now to give you a reason why we are thinking about this is we had a guest
not follow the parking instructions at a building and they got towed because they
did not park where they're supposed to right because they got towed they want
us to pay for their tow fee so we decided to tell them you know we're in
the right here we don't have to pay for your tow fee you've really screwed that
up they booked last minute they showed up at 1:00 a.m.
acting intoxicated possibly and only stay for that one night in October so we
said sorry will you read our house rules and the house rules tell you where you
can park it's in the manual you know that's there so we are not liable for
your parking fee so they decided that there were
angry and they tried to squat in the apartment and refuse to leave and talk
the next guest out of state because we were shady people
see that's retaliation and we had the right to pursue them if we had to but
everything I had to show up at this property and I fixed it but if we had to
sue them or try to collect money because of said behavior we want to make sure
that in the future were protected against that as well so consider that
one and touch base with me in a week or in a week or two I'll probably have the
language figured out there but how schools are insanely important to cover
all of your bases because Airbnb only gives you a few general ones but because
the person reads them before agreeing and paying their binding use them and
save yourself a lot of trouble thank you for watching your bb automated I'll see
you on the other side