Hey, guys, it's Ginny Silver.
And today I have an update for the in the state of California
who are stuck with pending payments.
If your certifications with the California Ed are stuck in
pending, I want to provide you with an updated video to help
to decipher why they can be pending and what you need to
do in order to get from pending to paid.
Many of the reasons why you're stuck in pending can be cleared
by Contacting Customer Service.
Now, contacting Customer Service is extremely difficult,
so I'm going to share my how to Call tips of you end of this
video as well.
Now today's date is June 22.
I've released several other pending videos where I go through
a similar flow chart to identify why you're appending, but
because the information is always changing and evolving and
the issues are changing as well, I want you to make sure
that you're reviewing the most recent video on this topic.
Please make sure that you are subscribed to my channel so
that you receive the most recent information when it is put
out. The first thing you're going to need to do is you must
know what type of claim you have.
Many claimants are unsure of what type of claim they have,
and many are misinformed because they haven't actually checked
their claim online.
In order to know what type of claim you have, you're going
to go log in to UI online.
Next, click on your Claims History section and then select
the most recent paid transaction under the program code.
You're going to locate the type of claim that you have.
If you're noted as Disaster Assistance or Day, that means
that you are part as UI PEUC, Tier two, Tier two Augmentation
or Fed Ed.
That means that you were a UI based claim, PUC, Tier two,
Tier two Augmentation, and Fed Ed, or all extensions that
come after a UI claim.
Now, if you were UI PEUC or Fed Ed, has your benefit year
ended? The Edd has recently changed their benefit year end
requirements from UI online.
Locate your claim start date count twelve months out after
that claim start date, even if it States on extension in
UI online.
If you have reached the end of twelve months worth of benefits,
then you have reached the end of your benefit year.
If your UI, PEUC or Fed Ed and your benefit year has ended,
have you filed a new claim yet?
The Edd recently changed the requirements for what happens
once you reach the end of your benefit year.
If your UI PEUC or Fed Ed, once you reach the end of your
benefit year, if you did not work at all in the last 18 months,
or if you did not work enough in order to establish a new
claim, you are not required to file a new claim.
This means that once you reach the end of your benefit year,
if you did not work or you did not work enough, then the
Edd will automatically apply an extension to your claim.
Now, if you did work within the last 18 months, the Edd will
require you to file a new claim as long as it's enough in
order to establish a new claim.
If your benefit year has ended and you have worked within
the last 18 months, you are pending because you have certified
on an expired claim and you are required to file a new claim.
If you have not worked within the last 18 months, do you
have claim week ending 4/10 and onwards pending?
Or if you're viewing this video at a later date, do you have
claim week ending 710 and on pending?
If yes, Edd customer service reports to claimants who call
in that this is the first week in a new quarter and they
will be Penn at the start of each new quarter.
You will need to call in to customer service.
If claim week ending 4/10 or 7/10 are not your problems.
Have you been asked to complete ID verification or submit
other documents?
If yes, then you will be pending until Edd receives processes
and lifts the hold.
If no, then you most likely have a stop payment alert on
your claim.
In EDD's internal computer system, you will need to call
into customer service.
Now, EDD's computer system is equipped with stop payment
alerts, which means that if something trips up their system
and they believe that you may not be entitled to benefits
it withholds your payments and puts you in pending until
that hold is lifted.
Thought payment alert can be caused by how you certify the
Edd needing to collect more information from you or ask you
various questions in a phone interview, information that
was provided by your prior employer and other various reasons.
In some cases, you may be able to call into customer service
and get the pending issue cleared immediately when you call
into customer service.
If the representative that answers the phone is not able
to help you, make sure that you ask to be transferred to
a Tier two representatives.
Tier two representatives are the higher level, higher trained
employees who are able to provide more help on your claim,
then the initial customer service reps who answer the phone.
In some cases, a Tier one or Tier two representatives may
be able to fix your pending into paid and in other cases,
you may be required to undergo a phone interview.
Undergo a phone interview.
Unfortunately, the wait time has been extremely long.
Claimants are reporting anywhere from two weeks up until
13 weeks for their phone interview to be scheduled, with
the majority of my subscribers taking between six weeks and
ten weeks to be scheduled.
Now if your UI, PEUC, or Fed Ed and your benefit here has
ended and you did file a new claim.
If you're approved for a new claim, new claims are pending.
For the first one to three weeks while they are in review.
During this point in time, your claim is sent out to a third
party company called Thompson Brooders, where they perform
additional fraud checks on your claim.
Your claim can be pending up until three weeks.
If you're pending any longer than three weeks, then that
is the point in time in which you should call in to customer
service. If you call in earlier than three weeks and your
claim is still out with a third party company being reviewed,
the Edd will not be able to do anything to help you when
you call in, but if it takes longer than three weeks, then
call into customer service to make sure that there is not
anything else that needs to be done to get you pushed from
pending to paid.
Now, if you're approved for a new claim, were you paid for
some weeks, but not all?
If no, then your claim is still in review and you should
allow up to three weeks before calling in.
If you were paid for some weeks, but not all.
Do you have claim week ending 4/10 and on or 7/10 and on pending?
If yes, Edd customer service reports to claimants who call
in that this is the first week in a new quarter and they
will be pending at the start of each new quarter.
You will need to call in to customer service.
If claim week ending 4/10 or 7/10 or not.
Your problems, Have you been asked to complete ID verification
or submit other documents?
If yes, then you will be pending until Edd receives processes
and lifts to hold.
If no, then you most likely have a stop payment alert on
your claim in EDD's internal computer system.
You will need to call into customer service.
If your UI, PEUC or Fed Ed and your benefit year has not ended,
you're still within your benefit year.
Do you have a zero dollar balance?
If yes, then you are waiting on an extension.
If it takes over two weeks, then call Customer service.
If your UI, PEUC or Fed Ed and you do still have the balance,
do you have claim week ending 4/10 and on stuck in pending
or if you're watching this video at a later date, is claiming
ending 7/10 and on pending?
If yes, Edd customer service reports to claimants who call
in that this is the first week in a new quarter and they
will be pending at the start of each new quarter.
You will need to call in to customer service if claim week
ending 4/10 or 7/10 or not.
Your problems, Have you been asked to complete ID verification
or submit other documents?
If yes, then you will be pending until Edd receives processes
and lift the hold.
If no, then you most likely have a stop payment alert on
your claim in EDD's internal computer system.
You will need to call into customer service.
Next.
Let's talk about Pua now.
Pa is a provision of the stimulus bill.
As such, its expiration date has been automatically extended.
Claimants are not required to file a new claim when they
reach the end of a year's worth of benefits.
With Pua, the Edd clearly States, do not file a new claim
if you're Pua.
As such, it has fewer reasons on associated with Pending
claim, do you have Claim week ending 4/10 and on stuck in
Pending or if you're watching this video at a later date,
is Claim week ending 7/10 and on Pending.
If yes, Edd Customer Service reports to claimants who call
in that this is the first week in a new quarter and they
will be pending at the start of each new quarter.
You will need to call in to Customer service.
If Claim week ending 4/10 or 7/10 are not your problems.
Have you been asked to complete ID verification or submit
other documents?
If yes, then you will be pending until Edd receives processes
and lifts to hold.
If no, then you most likely have a stop payment alert on
your claim in EDD's internal computer system.
You will need to call into customer service now.
Unfortunately, many of these reasons for being stuck in Pending
require you to get in contact with Edd Customer Service in
order to get posted from Pending to pay and get your issues
resolved. Calling into customer service is extremely difficult,
so I want to share with you a few tips to get you through.
The fastest number one is to try the one and three four trick.
You're going to contact 1833-978-2511, select your language
option, and then when you hear the announcer state select
from the following, you're going to type in one three four
all together all at once.
This is not going to work the first time.
My subscribers are reporting about a 50% success rate with
this trick when they give it multiple tries.
I have a video on this phone trick and you can view it in
the link down below.
Next, you can view my 25 phone numbers to call the Edd video.
This video goes through all of the Edd branch phone numbers
and you can try all of them.
You don't have to be in their specific city.
It also goes through the ID and the tech support departments
and various other Edd phone numbers that may help you with
your specific issues.
Next, you can try Claimer.
Claimer is a third party company that will redial the Edd
until it reaches a hold line, and then it will forward you
that hold line.
Additionally, if your call is dropped at any point in time,
Claimer will provide you with another callback.
I've done two different videos on Claimer.
One more, I test the service and you can view my experience
and the second where I address several of your concerns about
the company, so click the videos down below for more information.
Lastly, and very importantly, is contact your assembly members.
The California Assembly members have been extremely helpful
in acting as a liaison between Edd Claimants and the Edd
when they can't get through or cannot get their issues resolved.
Many of my subscribers have had luck in getting an assembly
member to help fix their accounts and get them pushed from
pending to Paid.
The link to contact your assembly member and how to locate
them is in the video description down below.
Okay, you guys, I hope that was helpful.
Please click Like subscribe and leave me a comment.