Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com.
And in this tutorial, I will teach you how to pass a supermarket interview. Now, this
training tutorial is suitable for all supermarkets, including Tesco, Morrisons, Aldi, Lidl and
Sainsbury's and also others. So, if you do have a supermarket interview coming up, please
do watch this tutorial from beginning to end. I promise to help you pass and I will try
to make you the standout candidate. And this is what I will cover to achieve that during
this tutorial. I will give you example supermarket interview questions for Tesco, Morrisons,
Aldi, Lidl and Sainsbury's sample answers to help you prepare for and pass your supermarket
interview. The qualities that you must demonstrate during the interview. I'll give you 3 questions
to ask at the end of your supermarket interview to make you the standout candidate. And I
will also give you further resources to help you pass this type of interview. So, let's
get straight into the content. The first interview question we need to prepare for is, tell me
about yourself? Now, my tip for answering this question is, in your answer make sure
you include your ability to provide brilliant customer service and also mention your availability
to work the required hours. Those are the two most important things when answering this
first question. Here we go. “I am hard working, conscientious, customer focused and a great
team worker. I am also flexible and adaptable and I can work the hours needed. I will always
be positive when representing your brand, and I will make sure I provide excellent customer
service. I have read the job description and I feel I have the necessary experience and
interpersonal skills to excel in the position. I am looking for long-term, stable employment
within my local community, and your supermarket is the only one I want to work for, mainly
due to the positive reputation you have within the local community and your customers.”
That is a brilliant answer That is positive, it puts you across in the right manner, and
from the interviewers perspective, you are the type of person they will want to hire.
The next supermarket interview question is, why do you want to work for our supermarket?
My tip for answering this is, visit the website of the supermarket that you are applying to
join and just take a quick look at the ABOUT US page. Within your answer, mention their
mission or their customer service statement. They will sometimes have something which is
called a ‘commitment to great customer service’. Just mention those in your answer. Here is
my suggested response to the interview question, why do you want to work for our supermarket?
“I want to work for your supermarket because, having looked into your history, and your
commitment to provide outstanding customer service, it is a place I will be able to learn,
thrive and also feel proud to be a part of. I enjoy being around people, helping and advising
them, and also feeling a part of the local community. I have spoken to other people who
work here, and there appears to be a real sense of comradery and teamwork amongst the
staff. I feel this, coupled with the fact you have a strong reputation as a good employer,
will give me great job satisfaction and a long-term career within the supermarket industry.”
Again, that is a very positive response that will resonate in a positive manner with the
interviewer. Next question: when have you provided excellent customer service? Now,
my tip for answering this difficult question is try and give a previous situation you've
been in where you've provided brilliant customer service. My advice is to also use a STAR technique
to structure your answer, and that is start off and explain the SITUATION you were in.
Then tell them the TASK that needed to be done. Then detail the ACTION that you took,
and then finally, the RESULT. Now, just quickly, if you are somebody who has no prior experience
whatsoever of dealing with customers, give them an example of when you WITNESSED really
good customer service. That's a great way to answer this, if you have no previous experience.
But let's tackle this question based on someone who has got previous customer service experience.
SITUATION: I can remember speaking to a customer on the telephone in a previous job role, and
they were finding it really difficult to choose the right product from our website. TASK:
It was my job to spend time asking them questions to find out what they needed, and also how
quickly they wanted to have the product delivered. ACTION: I asked the customer what they needed
the product for, whether price was important to them, the quality of the product and also
the delivery requirements. After approximately 5 minutes of discussion, I managed to find
them the most suitable product, which they were very pleased with. I then suggested our
rapid delivery service, which they were willing pay a bit extra for. RESULT: The end result
was, the customer got the product they needed within the required timeframe, and since that
call, they became a valued and regular customer of the company. You will notice there how
using the STAR technique of situation, task, action and result makes you provide a brilliant
answer to that question. So as I say, if you have no prior experience, give a response
where you have seen somebody else give brilliant customer service. I still have quite a few
supermarket interview questions to run through. But when you are ready, if you want to CLICK
THAT LINK in the top right hand corner of the screen, it will take you through to my
website, PassMyInterview.com, and I have a guide available where you can download my
full set of Supermarket Interview Questions that's suitable for all supermarkets! Tesco,
Aldi, Lidl, Morrisons and Sainsbury's, and others. So, you can download that when you're
ready. But the next question is, how would you deal with a customer complaint? My tip
for answering this question is, say you would follow a 5-step process when dealing with
any form of customer complaint, but always remember to LISTEN to the customer, be CONFIDENT
and always focus on achieving a positive outcome. Here is my answer. “I would follow a 5-step
plan when dealing with any customer complaint and above all, I would always remember to
follow my training. I would LISTEN to the customer carefully and ASK CLARIFYING QUESTIONS
to get to the bottom of the issue. I would SYMPATHISE and APOLOGISE if applicable and
then PROVIDE A SOLUTION to their complaint. I would then CONFIRM with the customer that
they were happy with the resolution I had put forward. If, at any time I was unsure
of what to do, I would speak to my supervisor or my team leader for guidance.” That’s
a very concise response that shows even though you haven't had any training yet, you understand
the correct process for dealing with customer complaints. The next question is, what can
you bring to the company? There are essentially 10 things a person can bring to a supermarket
chain to help them be successful. Out of the answer that's about to follow, pick which
ones are applicable to you and then use them in your answer to this supermarket interview
question. “I can bring a POSITIVE attitude, which means I will always PROVIDE GREAT CUSTOMER
SERVICE. I can also bring an ability to work well AS PART OF A TEAM and SUPPORT other people
in their roles. I am SELF-MOTIVATED, and I can be relied upon to WORK UNSUPERVISED TO
HIGH STANDARDS. I can also LEARN THINGS QUICKLY, deal with CUSTOMER COMPLAINTS and also be
FLEXIBLE in my work and be AVAILABLE TO WORK the required hours that you need.” That’s
a brilliant answer. Next question, what are your strengths? My tip for answering this
question is, give the interviewer 4 great strengths that will be of benefit to them
and their supermarket. Now, by giving them positive strengths, you'll be far more likely
to get hired in this supermarket role. Here we go. “My core strengths include an ability
to learn new things quickly, which means I can them start contributing effectively to
the team goals. Another strength is the fact I am a people-person, which means I will always
go out of my way to provide great customer service. I am also someone who has strong
attention to detail skills, so I won’t make any mistakes. Finally, one of my strengths
is the fact I am a loyal and supportive employee, which means I will be able to work at short
notice if required to help out the team when they are short staffed.” That's a great
response! I'm going to give you some more questions in a second or how you can get them.
But at some stage during your supermarket interview, they'll say, do you have any questions
for us? I would ask questions. You can pick either one, two or all three of the ones that
are about to follow. But the aim of us asking questions is you want to show that you are
an enthusiastic and motivated employee. We want them to think… ‘Wow, we would like
to employ this person, because they really do care about our supermarket’ You could
say, if I'm successful, how would I go about familiarizing myself with all of the different
product ranges and their location in the supermarket, so I can then advise customers in the store?
That's quite a good question, because you always wonder, how do people in supermarkets
get to know where everything is? And there is probably a process that they follow. Or
they might say to you, it is just a fact that you would have to learn all of the different
location of the products and our ranges. Next question: how long does the initial training
take to complete and what does it consist of? So that shows your thinking ahead. You
are keen to start the training. And then another really good supermarket question to ask is,
just out of interest, does the supermarket provide different foods and goods for people
based on the needs within the local community? That’s a brilliant question, because a lot
of supermarkets pride themselves on being customer and community-focused. So, that's
a really good question to ask at the end of your interview. Don't forget, check this out.
Download my supermarket interview questions - I've got all the answers to questions like,
what makes you the standout candidate? What's your biggest weakness? Do go through to that
link PassMyInterview.com where you can download the full set of supermarket interview questions
in PDF format. You can have it in your inbox within two minutes from now, and it's applicable
for all supermarkets. Tesco's Aldi, Lidl, Morrisons, Sainsbury's, Iceland. It does not
matter which one you're applying for, it is suitable for that. I hope you've enjoyed it.
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