Hi guys, David and David here from payetteforward.com and upphone.com, and in this video, we're
going to explain what to do when your iPhone XS, XS Max, or XR won't turn off.
Now, this isn't the worst problem to have in the world because your iPhone is working,
but you have to know how to shut it off.
So the first thing we just want to mention is that a lot of people might be new to the
iPhone, XS, XS Max, XR, and the process has changed for how to turn off the iPhone.
You used to — you used to be able to just press and hold the power button and slide
to power off.
However, on iPhone X, XS, XR, XS Max, it's the side button and either volume button.
Press and hold those together; slide to power off.
Swipe the icon left to right, yep. iPhone turns off.
So the next thing we're going to do is we're going to eliminate the possibility of a software
problem, because software is always involved, even if it seems like it might be the hardware
in your phone.
Because the software is what says, "Okay iPhone, let's turn off now."
Yeah.
So we're going to check the Settings app to see if we can use just the software, not the
buttons, to power off your iPhone.
So we'll go to Settings.
We will, tap General, and we'll scroll all the way down to Shut Down.
Tap shut down.
When you do again, Slide to power off will appear.
Swipe the icon left to right.
If you can shut down your iPhone with the Settings app, but not the buttons, there may
be a hardware issue with the buttons where your buttons just aren't working properly.
Or not responding properly.
Right.
And if that's the case, you might be wondering, "How do I turn my iPhone back on if the buttons
are broken?"
All you need to do is plug it into power and then it will turn on automatically.
Right.
So the next thing we're going to do is let's assume it's a software problem with your iPhone.
And this is probably the most common reason why iPhones won't turn off nowadays.
It's really not the buttons that break as often, especially on newer phones.
So we're going to hard reset your iPhone.
Yep, it used to be different.
This has all changed as well.
Yeah iPhone XS, XR, XS Max: Press and release the volume up button, press and release the
volume down button, press and hold the side button until the Apple logo appears.
Do you want to do that for then?
Sure.
I'll do it.
Yeah, it's very quick.
So Volume up, volume down, side.
And just don't let go of the side button until the Apple logo appears at the screen as David
said.
Here we go.
Can take 20, 25, maybe even 30 seconds for this to happen.
So just be patient.
Keep holding — don't give up.
Especially if you have a software problem.
Yeah.
All right.
Apple logo appears.
I can let go and the phone will reboot.
So let's assume, you know, next step: iOS update.
Right, which is sort of the extension of the software troubleshooting process.
A lot of the time an iOS update will fix problems with software, and this could be one of them.
So we'll open the Settings app again.
Scroll down and tap General.
Tap Software Update.
It does look like I have a Software Update available.
I'll download and install that later.
Just tap that button.
iOS update will download.
It'll install.
You need at least 50 percent battery life to do an update.
So just be aware of that.
That's how you update your iPhone.
Right.
So next step is to DFU restore your iPhone.
This is the last software troubleshooting step that we have, and a DFU restore takes
everything off your iPhone first — so make sure you have a backup — and then puts
it all back on your iPhone again.
And if there is a software problem that's causing your iPhone not to be able to turn
off, this is going to fix that problem.
Yes.
We have a great video will walk you through that entire process.
There's a link below in the description and above in a card.
If the DFU restore doesn't work, there's probably a hardware problem with your iPhone.
First step, Apple Store, especially if you have AppleCare+.
There are also some great third-party repair services that mail in; come to you; great
services — we'll link to that below in the description and above in a card.
So that is what to do if your iPhone won't turn off.
Hope you guys enjoyed this video.
If you enjoyed, please subscribe to our Channel.
Make sure to click the Notifications Bell to get immediate updates whenever we upload
a new video.
Sure.
There's some other things I have to say.
UpPhone.com is the best place to compare cell phones online.
So if it won't turn off and you're like, "I need a new phone because it won't turn off"
(because that's great reason to get a new phone) check out upphone.com.
And don't forget to subscribe this channel.
Yeah, you already said that, but double-check.
Yeah!
Thank you guys for watching.
There's a lot of things to say.