Hello there, my name is Richard McMunn from the interview training company, PassMyInterview.com.
And in this tutorial, I am going to teach you how to answer interview questions that
are based on DEALING WITH WORKPLACE CONFLICT. So, conflict interview questions are common
during all types of interviews, and it's important that you understand how to answer them positively.
Within this short tutorial, I'm going to give you some BRILLIANT TIPS and I'm also going
to give you BRILLIANT ANSWERS to common workplace conflict Interview questions. What kind of
questions are you likely to get asked based on dealing with conflict? Well, the first
one is: How would you deal with conflict in a group or a team? And the second one is:
Tell me a time when you had conflict with another person in a team? Let me now give
you two very important tips for answering these questions before giving you two brilliant
answers. The first important tip is, when answering conflict interview questions always
put the needs of the organization first. And you might want to take a note of this. I would
be saying this: “Whenever dealing with this type of situation, I will always put the needs
of the organization first.” The second really important tip is always show you have the
CONFIDENCE to try and resolve the conflict quickly. We do not want to be answering conflict
interview questions by saying… “Well, it's not my responsibility. I would ask my
manager or my supervisor to deal with it.” That's NOT how we want to respond to it. I
would be saying: “I would deal with the conflict quickly and positively with a view
to finding a solution.” Let's now take a look at some brilliant answers to those dealing
with conflict interview questions. And the first one is, how would you deal with conflict
in a group? Here's my suggested answer. “I would deal with it quickly and positively.
It’s important to remember that any form of conflict can have a negative impact on
the team’s goals and the performance of the organization, so I would deal with it
quickly by following three steps. STEP 1, I would ascertain what the conflict is concerning
and its cause. This would then allow me to suggest options for resolving the conflict.
Step 2 would be to encourage open and honest communication within the group to explore
ways we can overcome the conflict together. I think it’s also important to try to use
the conflict positively. Sometimes, conflict can bring teams closer together so we would
need to look for that opportunity if it were present. Finally, step 3 would be to all agree
on a way forward and then commit to it. I am confident that if conflict were ever present
in a group, I would be able to help facilitate the resolution of it.” Now, that is a brilliant
answer to that dealing with conflict interview question: How would you deal with conflict
in a group? Let us now take a look at one which is slightly harder. Tell me a time when
you had conflict with another person in a team? Now, the following answer is specific
in nature. What I mean about that is they are asking you there, tell me a time when
you had conflict with another person in a team. They are looking for a SPECIFIC SITUATION
you have been in. This is called a behavioral interview question, and I recommend you structure
it using what is called the STAR technique: Situation, Task, Action and Result. And you
will notice in the answer that is coming right now, I am using the STAR technique to great
effect. Here we go. “When I first started working in a previous job, a team member continually
excluded me from team discussions. Despite me trying to get involved, he ignored my contributions.
It was my job to not take this personally and to also try and resolve the conflict so
I could get to where I wanted to be, which was helping the team achieve its goals. I
approached him during a lunch break and started making polite conversation about how long
he’d been working at the company for and whether he enjoyed it or not. Again, he started
being quite frosty towards me, so I asked him politely whether I had done anything to
offend him. I also mentioned how I had noticed he was not including me in team conversations.
As soon as I broached this, he immediately changed his tone and apologized if he had
unwittingly done anything to offend me. Moving forward from that day on, we got on well and
we built a good, positive professional relationship which was to the benefit of the team.” So
that situation shows that you are not afraid to deal with conflict. But more importantly,
you take POSITIVE ACTION and positive steps to resolve it. And you will notice there that
by using situation, task, action and result, you can provide a brilliant answer to that
behavioral conflict interview question: Tell me a time when you had conflict with another
person in a team? Now, what I would like you to do now to help you further prepare for
your job interview is to please CLICK THAT LINK in the top right-hand corner. It takes
you through to that video here on YouTube, which is my TOP 21 Interview Questions and
Answers! Please make sure you watch that video. You will feel more confident in your ability
to answer any kind of job interview question and I also give you some brilliant interview
tips in there as well. Please make sure you SUBSCRIBE to the channel, so you don't miss
out on any of the weekly training videos I upload. And also, please GIVE THE VIDEO A
LIKE… that tells me you enjoy the content and I will therefore spend more time creating
it for you. Thank you for watching and I wish you all the best for passing your job interview!
Have a brilliant day.