Anchor: VALET.
YOU TRUST THEM WITH YOUR CAR BUT
WHAT HAPPENS WHEN YOUR RIDE IS
DAMAGEED.
I NEED MY CAR.
DO I NEED MY CAR.
Anchor: SINGLE MOM STRESSED
OUT IN A BATTLE WITH A LOCAL
VALET COMPANY.
NOT FAIR TO ME OR MY KIDS.
Anchor: UNABLE TO GET
RESULTS SHE CALLED HELP ME HANK.
KRYSTAL CALDWELL MOTHER OF
TWO, YOUNG CHILD FEW MONTHS OLD.
SHE SAID CAR DAMAGED WHEN SHE
DROPPED IT OFF AT THE LOCAL
VALET SERVICE.
Anchor: WITH CAR STUCK IN
THE REPAIR SHOP.
HANK WINCHESTER GOT INVOLVED.
Reporter: KRYSTAL'S CAR
DAMAGED BACK ON FEBRUARY 3.
THERE WAS A BIG BILL BATTLE.
YOU WILL SEE HOW IT ALL PLAY
OUT.
YOU WILL HEAR TONIGHT FROM OUR
LEGAL EXPERT OFFERING
INFORMATION ABOUT WHAT YOU NEED
TO KNOW WHEN YOU HAND OVER YOUR
KEY TO A VALET.
DAMAGED CAR, BITTER BATTLE.
AT THE CENTER OF THIS DRAMA A
CONCERNED MOTHER.
WHO IS SIMPLY HAD ENOUGH.
EVERYTHING JUST TAKING A
TOLL.
I WAS SICK.
Reporter: EVERYTHING
INCLUDING A NEW BABY, KNEE
INJURY AND THEN A CAR WITH A
BUSTED CLUTCH.
IT IS THE IT HAS BEEN CRAZY
AND GOING BACK AND FORTH TO
THERAPY AND GET BACK ON TRACK TO
GET BACK TO WORK.
BEING A MOM.
Reporter: KRYSTAL LEFT HER
CAR WITH PREMIERE PARKING, VALET
AT THE REHABILITATION INSTITUTE
OF MICHIGAN.
SHE PICKED UP THE VEHICLE
STARTED TO DRIVE AND KNEW RIGHT
AWAY SOMETHING WAS WRONG.
I END UP POPPING THE CLUTCH
BACK UP.
AND TRY TO CONTINUE.
AND IT WOULDN'T HAPPEN.
SO CAR FULLY BROKE DOWN.
Reporter: SUSPECT'd VALET
THAT DID NOT KNOW HOW IT DRIVE A
STICK SHIFT DID SOMETHING TO THE
CLUTCH AND SAID HER MECHANIC
AGREED.
IT COULD HAVE HAPPENED WHILE
THE PERSON WAS SITTING IN THE
CAR FOR 30 SECONDS FEET ON
CLUTCH.
Reporter: KRYSTAL REPORTED
IT TO PREMIERE PARKING AND SAID
AT FIRST THE COMPANY WAS EAGER
TO WORK THINGS OUT.
AND SHE SAID THAT THEY AGREED TO
PAY FOR A RENTAL.
AND AUTHORIZED THE REPAIRS
TOTALLY $3000 AT BOB MAXSEY FORD
IN DETROIT.
BUT KRYSTAL SAID WHEN THE REPAIR
WAS DONE THEY RETREATED.
OFFERING $1000 ALONG WITH
COVERING THE FEE FOR RENTAL.
DON'T TELL SOMEONE THAT YOU
WILL BE RESPONSIBLE AND TAKE
CARE OF THE SITUATION.
AND DON'T DO IT.
IT IS NOT FAIR.
Reporter: THAT'S WHEN SHE
CALLED HELP ME HANK TO
INVESTIGATE.
WE CONTACTED PREMIERE PARKING.
COMPANY SENT US A E-MAIL.
LIST REVEALING WHY IT IS NOT
RESPONSIBLE FOR REPAIRS.
AND CLAIMING DAMAGE WAS
LONG-TERM.
AND NOT THE RESPONSIBILITY OF
THE VALET COMPANY.
AND HOWEVER THE LAST LINE OF THE
E-MAIL READS "WE HAVE AUTHORIZED
PAYMENT TO REPAIR SHOP AND AWAIT
MISS CALDWELL TO CONTACT US"
MANY OF YOU MAY HAND OVER YOUR
KEYS TO A VALET AND YOU DO NOT
THINK TWICE ABOUT IT, BUT IF
THERE IS A PROBLEM LEGAL EXPERT
NEIL SAID IT IS USUALLY NOT YOUR
RESPONSIBILITY.
IF THEY DAMAGE YOUR CAR, THEY
ARE RESPONSIBLE.
Reporter: SOME VALET
COMPANIES ISSUE WARNINGS ABOUT
POSSIBLE DAMAGE ON YOUR CLAIM
TICKET.
ROCK SAID DO NOT LET IT FOOL
YOU.
I DON'T CARE WHAT THE LITTLE
TICKET SAID.
ON THE BACK, OR IN THE FINE
PRINT, THAT'S JUST THEIR EFFORT
TO TRY TO DISSUADE YOU FROM
PURSUING YOUR RIGHTS.
Reporter: AS FOR KRYSTAL
AFTER A LONG DELAY AND BIG
HEADACHE, SHE IS FINALLY BEEN
REUNITED WITH HER JUDE OH, MY
GOSH.
I AM SO HAPPY TO HAVE MY CAR
BACK.
I COULD GET BACK ON THE ROAD
AGAIN.
I AM SO EXCITED.
HANK YOU ARE SO AWESOME.
I LOVE EVERYTHING.
I MEAN TRY -- THANK YOU HANK.
GOT MY KEYS.
Reporter: IN THE END
PREMIERE PARK INPAID FOR FEES TO
FIX THE CAR AND ALSO PICKED UP
THE ENTIRE TAB FOR THE CAR
RENTAL.
KRYSTAL NOW SAFELY BACK ON THE
ROAD.
I AM HANK WINCHESTER.
HELP ME HANK.
BACK TO YOU.
AND WHERE THAT FROWN WAS
THERE IS A SMILE AND SHE IS
HAPPY.
Anchor: INTERESTING.