It's one of those warehouses, the fire's on the top floor.
We've already had couple of calls about this one.
There are two crews on their way, alright? About four minutes away.
Well, they are close now.
Ok, ok!
Ok, hi, are you still there? Yeah, I'm still here. Hi!
You gonna need to call a locksmith.
What? But, how I'm gonna get a hold of a locksmith now?
Are the children inside?
Can you send someone else?
Which bedroom? The front one. Ok Have you actually seen them? Yes. Yeah.
I'm looking at them now. Ok
Hello, fire service. There's a fire in the house! Can you tell me your address?...in the house!
Can you confirm your address for me, please?
It's through the Stanley road, 27 Stanley Road. 27 Stanley Road. Any, is that Right? Yeah. Ok.
You hurry up, please, my boy's upstairs.
Your son's upstairs? How old is he?
He's three. Ok. Ok. Now, where about in the house are you? Are you at the front of the back?
Down, I'm at the bottom of the stairs, I'm near front door. Ok. Ok. But my boy's upstairs.
Where exactly is the fire? What? Where exactly is the fire?
The fire's upstairs. Alright, ok, just try and calm down now listen, listen,
I need you, I need you to stay where you are,
the crew are on their way, they are trained to rescue people, ok.
No, no I need you to stay downstairs or you'll put yourself in danger too.
I need you to stay with me, that way you can help me let them know exactly where your son is, alright?
Ok? I'm gonna go up, I'm gonna go up. No, listen to me, listen to me, I need you to stay downstairs.
It's alright, stay downstairs, the firefighters will be with you in just a couple of minutes.
Hello! Hello, hello! Are you still there?
Hello! Are you still there?
Can you hear me? Hello! Hello! Hello!
Hello, hello, I can hear you, I'm here! Yes, I'm here. I'm upstairs.
Are you ok? Is your son ok?
Ok, is any part of you clothing on fire?
Is any part of your clothing on fire?
No. Ok, where about exactly are you in the house?
I'm in the front bedroom upstairs.
Ok, now is that the front of the house?Describe it as for me, the front?
Yeah. Is that the front of the house? Yes, I'm at the front. Ok. Ok. Come to the front of the house.
Please, we can't... Hurry up! Yes.
Don't worry, it's alright. Now, listen, listen, is the door to the room closed?
Yeah. Right. Yeah. Ok, that's great, now, is there smoke coming under the door?
Alright, listen, I need you to open all the windows you can. There's only a little one in here.
That's alright, that's alright, if it's open that's great, now listen I need you to get a duvet or a pillow,
anything you've got and put it under the door. you need to try and stop the smoke getting under the door. Ok.
Ok. Ok. It's ok, it's alright, love, you're doing so well. It's alright.
What's your name? Jemma. Jemma. Hi, Jemma, I'm Laura.
Now, listen, I need you to do that as quickly as you can. Ok? Ok.
It's alright, love, you are doing so well. He's struggling to breathe.
Alright, it's ok, love, is there a sink in the room, or any water?
No. Can you wet a cloth or towel to put over his face?
Will you help me, please? It's alright, it's alright love, you're doing so well. They'll be there any minute now.
And I'm gonna stay with you, until the crew are there, ok?
Now, I need you and your little boy to get as close to the window as you can, ok?
We are... we're there. Can you do that? That's alright, that's alright. Jemma, you are doing so well.
It's alright, it's ok. Please, please, please, don't let me die. You're not, you're not, you're not...
Listen, if you get upset... Please save my boy... your boy will get upset too.
Tell them to hurry up, please! I know, I know just try and calm down, you're doing so well.
They'll be with you any minute. Look, what... what's your son's name?
Jamie. Jamie, ok, Jamie. It's alright. It's alright, they are on their way.
Listen, what does your son like doing? He likes football. He likes football.
It's alright. I know this is so tough, it's so tough, you're doing so well, darling. I know it's so tough.
Now, listen, you gonna be alright.I just need you to be.. be brave.
It's alright. I need you to stay calm for a few more minutes, that's all. are you at the window?
Are you at the window? Can you... Can you hear them?
Yeah, yeah. Can you hear them? You can. That's great.
Listen, they know exactly where you are, you're gonna be rescued any minute.
Now, can you get your hand out of the window?
It's alright, try not panic, Jemma, can you get your hand out of the window? Yeah, ok.
Ok, well, just stay as close to the window as you can, they are turning up your street, can you see them? Yes.
They're here. They're here. Yeah, you can see them. Are you looking out of the window? You can see them.
Alright love, you gonna be rescued any second.
Try not to panic. Now ,listen you'll need to stay back from the window, cause they gonna put it through.
Ok? Ok, Jamie come here. that's right, you get you son and stay back from the window.
They know exactly where you are.
They're there, they're there. Have they got you son?
Have they got Jamie?
Have they got Jamie? They got him. Jamie's safe, yeah. Alright, Jemma.
They've got Jamie, he's safe. He's safe. They got him.
That's great, that's great, now, just, you do what they tell you, you'll be out there any second.
Thank you. You're alright, you're alright, love.
You're alright.
Hello, fire service.
Can you tell me your address, please?