Kathy, do you have a moment? Yes? I just received this message and I don't understand it.
What does IDK mean? The letters IDK? Yes. I don't know. Hmm. I'll ask Vicki. Vicki,
what does IDK mean? I don't know. Well I don't know either. People
are so hard to understand. I'll go ask Louise.
Welcome back to our third video on managing
discussions. Sometimes the hardest thing about business meetings in making sure everyone's
understood one another. And that's what this lesson's all about. So
let's go back to the meeting we've been following and see how they do it.
Are we wrapped up then? Yeah. Ah, just a moment. Is there anything else anyone wants to say?
Is the meeting going to be at eleven o'clock again next week? Yes, is that a problem?
Well sometimes I have to go to the other site in the morning and it's hard to get here in
time. Sounds like you need a faster car then. I'm
afraid I have another meeting at two. Errr, don't worry about it then. Just get
up earlier on Tuesdays. Yeah. So are you saying it's not a problem, Jay?
I'll work something out. OK. So we've agreed we'll meet at eleven o'clock
again next Tuesday. Yeah. Fine. Are we finished then? Looks like it. Yes,
this meeting is officially over.
Did you understand everything? What about
this phrase? Are we wrapped up then? Yeah. Wrapped up means finished. And what about
Jay's question. Is the meeting going to be at eleven o'clock again next week?
Why did Jay ask that? Because the time was difficult for him.
Well sometimes I have to go to the other site in the morning and it's hard to get here in
time. So are they going to change the time of the
meeting for Jay? No. I'll work something out. When we work something out we find an answer,
a solution to a problem. Great! So now let's look at some things you
can do to check everyone understands in meetings. The first one is summarize the important points.
People say a lot of things in meetings so make sure the key points get heard.
If you've made a decision, briefly restate it. OK, so we've agreed we'll meet at eleven
o'clock again next Tuesday. Summaries like this are helpful. Everyone
can check they've understood. And that's good because sometimes people don't hear things.
I didn't hear what you said. I didn't catch that. Sorry? Can you say that again? What
was that again? You can use all these phrases to get people
to repeat things. And if you don't understand, you can say something like this.
I'm not following you. I don't get it. What do you mean. But if you don't understand,
try to be specific. So customers in Europe need to pay VAT. OK?
No, I don't follow. You don't understand. No, I don't get it. What don't you get? I
forgot. Customers in Europe will need to pay VAT.
What do you mean by VAT? Value Added Tax. It's similar to sales tax in the US. Oh, I
see. This question's specific. It tells us what
you don't understand. Now there's another very useful way to check
you've understood. That's to paraphrase. Let's watch Louise doing it.
I'm afraid I have another meeting at two. Errr, don't worry about it then.
So are you saying it's not a problem, Jay? I'll work something out.
To check she's understood, Louise paraphrases - she puts what Jay says into her own words.
So are you saying it's not a problem, Jay? I'll work something out.
Customers in Europe will have to pay VAT. So are you saying they'll have to pay a kind
of sales tax? Yeah, sort of. OK. I get it. So are you saying that IDK means I don't know?
You gotta be kidding me. Now what about ending a meeting? First you'll
want to check that everyone has finished talking. Is there anything else anyone else wants to
say? It gives people a chance to speak if they want.
And if they don't, you can end the meeting. This meeting is officially over. And this
video series is officially over too. If you have anything else you'd like to say
about managing discussions and business meetings, please write to us in the comments.
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