SelmaTeacher7, Mr. Berry here. Today I'm going to go over how to fix a Chromebook that's been giving
you problems for example maybe it doesn't connect to the internet something's wrong with the wi-fi
perhaps something is working where some of your apps are not working properly or maybe it's just
generally working at a slower pace so I'm going to go over and take you on the steps and show you
actually on my Chromebook so let's get right on to it on how to do a power wash okay now before
we actually get into the steps of doing a power wash for your Chromebook remember that the power
wash is going to format that local drive well just in case you did save some files onto your
local drive onto the hard drive or the solid state drive of your Chromebook you can back up that data
very easily all you need to do is get a USB thumb drive and i have one in my hand here and you plug
into a USB port on your Chromebook and then you'll perform these steps now there's nothing saved onto
your Chromebook you really don't have to perform these steps but just in case you're the one who
has saved some files such as movies other things onto your local storage you perform these steps
after you save your data onto your thumb drive then I'm going to go over and show you all the
steps and performing a power wash which is a full complete format and then reinstallation of the
chrome operating system onto your Chromebook so step one is you take your thumb drive plug
it into USB port and once you do you notice right at the bottom of your screen it will say
files open the files app by just clicking it and then you'll see the file apps open there
now you'll notice that you have your USB thumb drive plugged in there click on downloads and
any of the files that you've downloaded and saved onto your drive will be found there click on one
and then hold the shift key down and then down arrow key and that will highlight multiple files
then drag those and place them right into your USB thumb drive and you've saved
your files now if I had gone a little bit quick for you all you have to do is go back
and play these steps again using your space bar to pause at any point now after running
the steps of how to save your data onto a thumb drive we want to perform a power wash
and here we are in my Chromebook go ahead and click on the time when you do that it reveals
more options and we need to click on the gear icon which is going into the settings of the Chromebook
itself not just your browser settings that loads here and you'll notice it has network settings
settings for your Bluetooth we can actually turn on and off these devices
and other things such as connected devices at the very top you notice it says search settings key in
power wash and as you type in power wash the reset settings power wash actually comes up this remove
all user accounts and reset your google chrome device to be just like new now just let you know
you're not going to lose any of your data that's saved in your google drive your google account
your google apps or anything else like that so you don't have to reinstall programs like you would
back in a windows machine all you have to do is log back into your google account once you do that
all of your applications and all of your data is then loaded again back into the Chromebook
just like before once you're here at the recent settings go ahead and click on the blue button
that says reset and then you'll get a new message that comes up on this message
basically it's confirming what you want to do is a restart is required before your device can be
reset with power wash and when you click on reset you'll see a series of confirmed messages this one
here says reset this chrome device power wash to reset your chrome device to be just like new
all user accounts and local data will be removed then click on the blue button that says power wash
found at the bottom of this window next when it says confirm power wash your device will be reset
and all the user accounts and local data will be removed this cannot be undone click on continue
then you'll see this message where it says power wash is in progress power wash happens when
critical errors are detected or when you choose to reset your device this will reset Chrome OS to be
just like new and you'll be back in operation in just about a minute then after restarting
you'll see this welcome screen click on let's go you need to connect to your network so click
on your particular ssid or your home wi-fi once you've clicked on the one that's yours
click on next you may need to enter in a password for your ssid as well
after doing this you need to accept the google universal terms of service
now all you have to do is sign into your Chromebook
you do this by keying in your Gmail account clicking on next and then key in your password
after you've logged in back into your google account you'll notice right away that your
applications that you once had there will be downloading and installing into your machine now
as you see Microsoft Word and other applications being installed on mine this video turned out
to be a little bit longer than I anticipated and that's because I went into other details and other
steps besides just performing a power washing machine and if you're doing this for a friend
or or family member you want to make sure that you do ask them before doing a power wash hey
is there any data that's saved on the drive onto the local storage of the Chromebook most would say
i don't know it's just not working right so if that's the case you can just open up the files app
and look into the downloads folder if you see files there you can ask the person hey you want
to save these files because anything in the downloads folder well that's going to be gone
and then you can just simply perform those steps as I've shown in this video as far as doing the
power wash what does it fix well it fixes a lot of things that I've found that may go wrong with
your Chromebook for example many times a friend will bring in their Chromebook to me or to the
classroom and perhaps the Chromebook is acting really strange something is just acting very
slow it's not opening up the applications properly it's just kind of like freezing at
places you go wow what's going on here anytime you see any strange behavior in your Chromebook
all you have to do is perform a power wash and it fixes all those problems now one of the wonderful
things about a Chromebook is that it will never get a virus and basically it's one of the safest
operating systems that a user can actually use on a computer so it's really really safe and really
robust performing the power wash doesn't touch your google account the reason why I say this so
many times is because every day I'll get questions on my other videos and people ask hey if I
do a power wash or if I get a different Chromebook or whatever do I lose my google account or my data
and the answer is always no your your data is safe in your google account and that's saved up in the
cloud it's not saved locally on your machine all right well hey if you like these types of videos
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