>> Female Speaker: Welcome to an online demonstration
of the SHOP Marketplace enrollment process for
agents and brokers.
This demonstration will focus on the steps brokers
will need to complete in order to enroll their small
clients in SHOP Marketplace coverage through
HealthCare.gov.
Agents and brokers who have signed the SHOP privacy and
security agreement for the current plan year are
eligible to help small employers enroll in SHOP
Marketplace coverage.
Small employers must first authorize a SHOP Marketplace
registered agent or broker to work on their behalf
before the agent or broker can help them with the
application and manage their account.
Once an agent or broker is authorized on an account,
they will remain the broker on record even upon renewal,
unless the employer, or the agent, or broker takes
action to remove the authorization.
To add an agent or broker to a SHOP Marketplace
application, employers will log into their
healthcare.gov account and click the "Find an Agent or
Broker" tab at the top of their screen.
Employers can search for an individual agent or broker
by name, or national producer number.
The employer will select an agent or broker to authorize
from the list of agents and brokers found.
Then, an authorization request will be sent to the
agent or broker.
The agent or broker will then log into their SHOP
Marketplace account and accept the perspective
client's authorization under the "Manage Clients" tab.
Agents and Brokers aren't able to work with employers
in the SHOP Marketplace, unless they accept the
authorization in the SHOP Marketplace Agent/Broker portal.
Now that you've seen how an employer authorizes an agent
or broker to work on their behalf in the SHOP
Marketplace, we're going to log into the SHOP
Marketplace Agent/Broker portal, and walk you through
the application and enrollment process.
Unlike employers and employees, agents and
brokers will log into the SHOP Marketplace through the
CMS Enterprise portal, or
HealthCare.gov/marketplace/small-businesses/agents.
You'll be prompted to accept the terms and conditions of
the enterprise portal.
Then, you'll log into your account.
The login information is the same login you created when
logging into the CMS Enterprise portal during
part two of the Marketplace registration.
Upon logging in you'll see a message that you're
authorized to work in the SHOP Marketplace.
The demographic information provided during the
registration process has been prepopulated on the
SHOP Marketplace Agent/Broker portal.
Make sure the appropriate contact information is
listed here, because this is the information employers
will see when searching for an agent or broker in the
SHOP Marketplace.
If you need to make changes to the information listed,
log into your Marketplace Learning Management system
account, and edit your information.
Prospective employer clients must log into their account
and send an authorization request to you to work on
their behalf.
To accept that authorization, click the
"Manage Clients" tab.
All SHOP Marketplace clients who have authorized you will
appear on this screen.
As you can see, the agent has a pending
client authorization.
To accept this authorization, you'll
select "Add."
Once the client has been accepted, you'll officially
be authorized to work on the employer's behalf.
Through the "Manage Client" tab, you also have the
ability to edit your client's basic demographic
information, and add client notes for any employer
you're working with.
You also have the ability to remove or change an
employer's status to inactive.
Now, we'll walk you through the steps you must take to
submit an application on behalf of an employer.
First you should determine if the client is eligible
for SHOP Marketplace coverage.
Under the "Manage Enrollments" tab in the SHOP
Marketplace Agent/Broker portal you can do things
like determine if your clients are eligible to
participate in the SHOP Marketplace and create
proposals and enrollments for your clients.
You must fill in the client's basic business
demographic information and determine who the primary
contacts are for the group.
Then, you'll attest to the client's eligibility for the
SHOP Marketplace and click
"Save & Continue."
Next, you'll create a proposal for your
employer clients.
To create a proposal you'll select the
"Manage Enrollments" tab.
The steps taken in "Create Proposal" are the same steps
an employer would take if they were enrolling without
your help.
Once you create the proposal, save it, and send
it to your client for review and approval.
For more detailed information on the SHOP
Marketplace application and enrollment process, watch
the SHOP Marketplace enrollment video for employers.
If your client reviews the proposal and wants to make
any changes, you'll have to create a new proposal.
If the proposal is accepted by your client, log into
your SHOP Marketplace Agent/Broker portal account,
and create an enrollment from the existing proposal.
To create an enrollment from a saved proposal, you'll
select the "Manage Enrollments" tab.
On the "My Clients" page you'll see a list of
your clients.
On the "Saved Proposals" page you'll see the saved
proposals for the selected employer.
Select the "View Details" button on the "Saved
Proposals" screens to see the "View Employer
Enrollment Details" page.
This is also where agents and brokers go back and look
at the employer's offer of SHOP Marketplace coverage,
as well as monitor the group's participation rate.
Select "Create Enrollment" on the "View Employer
Enrollment Details" screen to confirm your selection.
Once you create the enrollment, employees will
get an email from the SHOP Marketplace with their
participation code.
Employees will need this participation code to accept
or waive their employer's offer of SHOP
Marketplace coverage.
All employees must create an account on HealthCare.gov to
accept or waive their employer's coverage offer.
For more information on the employee enrollment process,
watch the SHOP Enrollment video for employees.
Once employees have accepted or waived their employer's
coverage offer, and the minimum, participation rate
has been met, log into your SHOP Marketplace account.
Go to the client's profile, and sign, and submit the
application on behalf of the employer.
Remember, you can't make payments on the
employer's behalf.
The employer will have to immediately send in their
premium payment once the enrollment has been created,
in order for their coverage to be effective.
This concludes the SHOP Marketplace video for agents
and brokers.
For more information on the SHOP Marketplace, contact
the SHOP call center, or visit HealthCare.gov.