Hi, my name is Mike Mitchell, and today, I'm going to explain how to communicate better
in business. In the business world these days, there are so many different ways to communicate,
and often, it's difficult to get your point across, given all these various methods. Obviously
for communication, you have person to person. You still have the old fashioned phone call,
and more and more you have internet or email based communication. For all of these, especially
in the modern business world, communication needs to be concise, especially with emails
and phone calls. There are oftentimes very many emails that a business person gets, and
they don't have time to read through pages and pages of text. They really need to have
a very concise, and to the point email, so very often for phone calls or emails, in addition
to being concise, you also need to be exact, and/ or maybe specific, and the best thing
to do, is to think of the, in journalism what we call, the 5 W's and the H, and that's basically
who, what, where, when, why, and how, and if you can answer all of these questions in
your letter or email or phone call, in a very precise manner, you will be able to get your
information across much clearer,and much better, without the possibility, or with a reduced
possibility of miscommunication.