Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,
and in this tutorial, I will teach you how to pass a sales assistant interview. If you
have a sales assistant interview coming up, regardless of which company it is for, please
do make sure you watch this tutorial from beginning to end, because I promise it will
make a huge difference to your preparation! Before I give you those sales interview questions
and the answers, a very warm welcome to this training tutorial. My name is Richard McMunn.
That's me there in the center. I've been helping people for about 20 years now to pass their
interviews and I always do that by giving you top-scoring answers, which I will do very
soon! Please do make sure you SUBSCRIBE to the channel by clicking the red button below
the video, and then you won't miss out on any of the weekly training videos I upload.
And I would also very much appreciate it if you gave the video a LIKE. Thank you very
much. That tells me you enjoy the content and I will then spend more time creating it
for you. OK. Let's get into those sales assistant interview questions and answers. Please do
take notes as I progress. The first interview question that we need to prepare for is, tell
me about yourself and why you want to become a sales assistant? So my tip for answering
this interview question highly is, in your answer demonstrate you are a positive, enthusiastic
and self-motivated person, because these are the key qualities needed to become a great
sales assistant. Let's take a look at a high scoring answer to that interview question:
Tell me about yourself and why you want to become a sales assistant? “I am a very upbeat
and positive person who enjoys both working as part of a team with others, and also on
my own. I would consider myself a people-person, who enjoys helping others through great customer
service. I want to become a Sales Assistant because I feel the qualities and traits that
are needed to excel in this type of role, are the ones I naturally possess. For example,
I am self-motivated, which means I need little supervision and I also learn things quickly,
meaning you won’t need to spend lots of time training me up. I will always be positive
whilst in the role, and I enjoy taking care of people through answering their questions,
and also looking at ways to provide the rights products and services for them, based on their
individual shopping needs.” That is a brilliant answer. It's very positive and it is confident
in regard to you telling them about yourself, but also WHY you want to become a sales assistant.
So that gets you off, up and running during your sales assistant interview, and it gives
you great levels of confidence to move forward. The next sales assistant interview question
I want you to prepare for is, why would you like to work for our company as a sales assistant?
Now, I can pretty much guarantee that this interview question will get asked during your
sales assistant interview. So we need to make sure we provide a brilliant answer to it.
Now, my tip when creating your answer to this question is to focus on their products, their
services and also their customer service standards in your answer. The aim when answering this
question, is to show you have the same customer service standards as they already have. OK,
now here's how to do it. Here’s a really good answer to the question, why would you
like to work for our company as a sales assistant? “The main reason I want to work for your
company as a Sales Assistant, is because in order to be effective in this role, you have
to have confidence in the products and services you are selling, and you also have to back
those products and services up with great customer care. Having carried out some research
before applying for this Sales Assistant job, it is clear the products and services you
offer are to a very high standard. In addition to this, the customer service values you operate
by, mean I can go about my duties with professionalism and confidence.” So that is quite a clever
answer, because what you are doing there is aligning your own high standards with the
standards expected by the company, and that is the reason why you want to work for them
as a sales assistant! Let's take a look at another sales assistant interview question.
What does CUSTOMER SERVICE mean to you now? This is a much tougher interview question
to answer than it first appears. So you might look at that and think customer service is
all about just looking after the customer. But there are many different aspects to great
customer service and we need to make sure you cover all of them in your answer. Here
is my suggested response to the interview question: What does customer service mean
to you? “To me, customer service means many different things that all come together to
MEET THE NEEDS of the customer. Customer service means WELCOMING THE CUSTOMER into the store,
making them feel WELCOME AND VALUED, ASKING THEM QUESTIONS to help them choose the right
products or services, and also being on hand to ANSWER QUESTIONS and FACILITATE THE SALE
where needed. Customer service is also about providing the same HIGH LEVELS OF SERVICE
after they have made the purchase, and also following up for FEEDBACK to see what they
felt about their experience with our business. My role as Sales Assistant, apart from MEETING
THE NEEDS OF THE CUSTOMER, is to encourage REPEAT CUSTOM time and time again by making
the CUSTOMERS’ EXPERIENCE a memorable and pleasurable one whilst in the store.” So
that is a really GOOD ANSWER and it shows that you know all of the different key aspects
to customer service. And one of the reasons why that will make you the standout candidate
during your sales assistant interview, is because all the other candidates will say
customer service means taking care of the customers and, you know, asking them questions
and that would be it. But you are applying a high level of professionalism to your answer
there by listing all of those things that I have just mentioned. The next sales assistant
interview question I want to tackle is, where do you see yourself in five years time? Now,
generally, sales assistant positions have a high turnover. So this is a sort of a trick
question because in my opinion, the employer or the hiring manager wants to see whether
or not you are the type of person who jumps from job to job. Now, remember, they have
to train you up in the role, so they will want to see some kind of return on their investment,
if they are going to hire you. My advice is not to say I plan to be with you for six months
and then I'm going to move on. I would not say that because I don't think you will get
the job if you do say something along those lines! Here's what I would say to the sales
assistant interview question: Where do you see yourself in five years’ time? “I actually
see myself still working for you, either in the same role, well-respected by my manager
and work colleagues, or even having gained advancement to a more senior level within
the team. I am not the type of person to go jumping from job to job, so providing you
are happy with my performance, which I feel you will be, I plan to still be here working
for you. I’d also like to see myself helping train up newer sales assistants who join the
company in the future and be able to pass on my experience of working for the company.”
My opinion is, that answer demonstrates you're planning to stay with them. You may not do,
but you are saying to them that you are planning to stay with them. And therefore, if I was
going to train you up, I would feel quite confident that you were going to stay with
me and I would see a positive return on my investment. The next sales assistant interview
question I want to prepare for is, who is the most important person in our company?
This question gets asked quite a lot during sales assistant interviews, and most candidates
will say the most important person in the company is the chief executive officer, the
company owner or the managing director. It is not! This is my answer to the question:
Who is the most important person in our company? “The most important person in the company
is the CUSTOMER – because without the customer and their repeat business, there would be
no company or business and I would not be here today applying to become a Sales Assistant.
That is why it is so important to always provide brilliant service and meet the needs of every
customer who enters the store. Customers have lots of choice when buying products or services,
so it is very important that the Sales Assistant makes their experience in store a positive
one.” That is a clever answer, because you are not just saying it's the customer, you
are demonstrating WHY the customer is the most important person in a company. Let's
take a look at another question. Don't forget, if you are enjoying this, please don't forget
to SUBSCRIBE so you don't miss out, and I’d very much appreciated if you hit the LIKE
button. Thank you very much. Why should we choose you to work as our sales assistant?
So they are assessing here why you are the standout candidate. In your answer to this
sales assistant interview question, list the qualities you have that make you the standout
candidate. Here we go. “You should hire me because the skills and qualities I have
are a match for the person specification of a Sales Assistant. I am hard working, conscientious,
customer focused, a good communicator and I will always look for opportunities to upsell
to your customers, hence brining in additional revenue for your business. I also understand
and appreciate that, for your business to continue to be successful, I will need to
provide brilliant service at all times and encourage customers to come back to the store
time and time again in the future.” That is a great answer, because you are listing
the skills and qualities that you have. You are also showing a level of commercial awareness
which is attractive to any employer. I can pretty much guarantee you will be the only
person that demonstrates a level of commercial awareness if you use that answer. So you are
saying at the end, I understand and appreciate that for your business to be successful, I
need to provide brilliant service at all times and encourage customers to come back to the
store. Let's have a look at another question. Talk me through what you would do if the changing
rooms were full and there was a queue of people waiting to try and clothes? So when answering
this question, prove you have the ability to think on your feet and TAKE OWNERSHIP of
the situation. Now, a lot of people will say, I would ask my manager or my supervisor for
advice on what I need to do, but there's a very simple way of answering this question.
Here it is. “I would tell the customers they had the option of purchasing the clothes
and then taking them home to try them on. If they were not suitable at home, they could
then return to the store for a refund or an exchange within the refund time period.”
You know, you could even add on the end that they could return when it was a quieter period.
So that is a great answer and it shows that you're taking ownership! And that's the point
of this interview question. They are seeing whether you will come up with a solution,
whether it's right or wrong, or whether you will say, I will ask my supervisor for assistance.
So that's the correct way to answer that. Now, if you would like my sales interview
questions and answers guide, which is perfect for sales assistant jobs, CLICK THE LINK in
the top right-hand corner of that video. There is also a guide for retail as well, which
is a sales assistant. So take a look at both of those guides or go through to my website
PassMyInterview.com. They are loaded with top-scoring answers like the ones I've just
gone through to help you pass your sales assistant interview. I hope you've enjoyed that. Please
don't forget to subscribe and hit the like button. Thank you very much. Sorry to keep
going on about it, but that tells me then you enjoy the content and I will always create
lots for you on a weekly basis. Thank you for watching. And I wish you all the best
to passing your sales assistant interview. Have a brilliant day!