Hi, I'm Mat from eSpares.
In this video, I'm going to give you a virtual tour
of our brand new eSpares app.
With this app you can conveniently access everything eSpares
directly from your phone or tablet.
This includes our How-To videos,
our Advice Centre,
our Online Shop
and many other resources
for household appliance repair and maintenance.
So without further ado,
let's dive right in.
First we'll show you where you can find and download the app.
Simply head to the app store on your device
which should be either the Apple Store or Google Play.
Once the app store is open
just type eSpares into the search bar.
The new eSpares app should be one of the first choices
to show up in the results and looks like this.
To download the app onto your device
simply click the get or install button
and go ahead with the download.
Once the download is complete
you should be able to find our app
on your home screen alongside your other apps.
Now let's go ahead and open the app.
The home menu lets you instantly access
all the key areas of our site.
We'll go through these one by one
to show you how to navigate them.
First up is our Advice Centre.
Tap this icon to go straight to our appliance repair, help
and advice articles and videos.
This works on the app exactly as it does on our eSpares website.
You can type the issue you're having
with your appliance into the search bar
or you can select the appliance you're having trouble with
on the scroll down menu.
Once you've selected your appliance
you can then choose the article
you need to solve your problem from the list.
Next we have the Model Finder.
When it comes to choosing the right spare part for your appliance
you'll need the model number to make sure you're
getting parts that are compatible.
To do this, click on the model finder icon
and choose your appliance type from the list.
Then use the arrows to scroll through the diagrams
that show you where the model number will be located on your appliance.
Losing or misplacing an appliance manual is commonplace.
That's why we've got thousands of genuine manufacturer manuals
completely free to download
by clicking on the User Manuals icon.
Enter your appliance model number in the search bar
to find the manual for your machine.
Once you've done this
tap the find your user manual button
and what you're looking for should turn up.
However,
we are always working to expand our collection.
So please let us know if we don't have your manual
and we'll do our best to find the part you need
to solve your problem.
As you may already know
we have many How-To videos
available on our eSpares YouTube channel.
Click the Videos icon
to get quick access to them all.
This will take you straight to our YouTube channel
where you can diagnose common appliance faults,
follow how to repair guides
and learn about general appliance maintenance.
We're always uploading new videos
so don't forget to subscribe.
Use the app to browse our products and shop as usual
with the Shop Online icon.
If you're looking for a particular part
select the brand of your appliance
enter the model number
then select the part type you're in need of.
Once you've done this
tap on the find parts button
and you'll be taken to what you're looking for.
Alternatively,
you can search our product range
using the search bar at the top of the page.
The Promotions icon
takes you straight to the current deals,
offers and promotions we have available.
Have a browse to see if there's anything on there
that might be handy for you.
If you've shopped with us before
you can log into your eSpares account
using the My Account option.
Log in with your email address and password
to access your account just as you would on our website.
On the off chance that you've forgotten your password
since you last logged in or signed up.
you can set up a new password
using the link underneath the password box.
The last option on the home menu
is our Live Chat.
Here at eSpares, we are dedicated to providing the best customer service
that we possibly can.
When you tap on the live chat option
you will be asked to enter your name
and select the inquiry that best matches your needs
on the drop down menu.
After you've selected your inquiry
you can go ahead and tap the start chat button.
One of our customer service agents
will respond to you as soon as possible
and we'll get straight to work on solving whatever issues you may be having.
Now that we've covered the main features of the app.
We have just a few more small areas to show you
before we end our virtual tour.
If you return to the home page
you can scroll to the bottom
and find all of our social media channels
available at your fingertips.
Feel free to follow us on Facebook,
Twitter and Instagram
for helpful updates and eSpares related news and content.
Here you can also find our online blog
located at the end next to the Instagram logo.
Tapping onto this will take you to tons of helpful articles
related to home care,
our products
and appliances of all kinds.
In the top left-hand corner
you'll see a menu icon with three lines.
If you open this up at any point
the home option will take you back to the main home menu.
Where you can find all of the services
we've just covered.
On an iPhone this is slightly different.
When you are on a section
simply click the back button in the left hand corner of the screen
and it will take you back to the home screen.
Catalogs will take you to the same page as our promotions option
and will allow you to access
all of our latest deals and offers.
Downloads is where any promotional brochures you download
will be stored.
Help will take you to a page
where you can access advice
and guidance
on how to navigate the eSpares app.
In case you ever get stuck or need to adjust or familiarize yourself
with the app in any way.
Lastly,
Settings lets you customize the app settings for your personal use,
and there you have it.
Thank you for watching this virtual guide for our new eSpares app.
Hopefully you'll now be familiar
with the app and find accessing our services easier than ever
Don't forget to hit the like button
and subscribe to our channel
for more videos on household appliance repairs,
diagnosis and maintenance.
Thanks for watching.