>> IT IS A PERK FOR MANY WORKING
FOR BIG THREE.
DISCOUNT FOR YOU OR FAMILY
MEMBER ON A NEW CAR.
IS YOUR CODE BEING USED TO HELP
SALES PEOPLE CASH IN?
>> YOU PEOPLE ARE USING MY
MOTHERS ID NUMBER WITHOUT
PERMISSION TO PURCHASE CARS TO
PEOPLE WE DO NOT KNOW.
>> NOW HELP ME HANK DEMANDS
DEALER.
>> SHE HAS MY GUARANTEE IT WILL
NEVER HAPPEN AGAIN.
>> FRIENDS AND FAMILY DISCOUNT
BUYER.
BUT SALES PEOPLE KNOW THAT TOO.
>> Anchor: TONIGHT YOU WILL
SEE HOW TWO SALESMEN TOOK
ADVANTAGE OF AN ELDERLY WOMAN'S
RETIREE BENEFITS TO CLOSE MORE
DEALS.
HELP ME HANK INVESTIGATES.
>> Reporter: WHAT WE UNCOVERED
SURPRISED THE VICTIM'S FAMILY.
AN INVESTIGATION IS NOW LAUNCHED
BY CHRYSLER AND LOCAL DEALER IS
OFFERING UP A BIG APOLOGY.
HAPPEN.
>> Reporter: DIANE GRAY STILL
CANNOT BELIEVE IT HAPPENED TO
HER MOTHER.
>> MOM ID NUMBERS WERE USED, AND
WE DON'T KNOW WHO BOUGHT CARS.
>> Reporter: DIANE'S MOTHER
WILMA AN 88-YEAR-OLD PROUD
CHRYSLER RETIREE SO UPSET ABOUT
THE SITUATION SHE ASKED HER
DAUGHTER TO EXPOSE WHAT HAPPENED
TO HER.
HOPING IT DOESN'T HAPPEN TO YOU.
>> I DON'T KNOW WHAT OTHER
CHRYSLER WORKERS ARE BEING TAKEN
ADVANTAGE OF BY A DEALER.
IN ORDER TO BRING HIS QUOTA UP.
>> Reporter: WILMA'S CHRYSLER
CONTROVERSY STARTED IN-THON.
CLINTON.
THAT'S █WHERE SHE BOUGHT A CAR.
SHARED HER CID NUMBER WITH THE
SALESMAN TO GET HER DISCOUNT.
AND WHAT SHE DID NOT KNOW IS
THAT AFTER SHE LEFT THE CODE WAS
BEING USED BY, AT LEAST, TWO
YEARS.
>> ALL THEY HAVE TO DO IS GO TO
THE COMPUTER.
TYPE IT IN.
GET YOUR CID NUMBER.
PUT IT ON SOMEBODY THAT THEY
WANT TO GIVE A DEAL TO.
>> Reporter: THIS ALL EXPOSED
EARLIER THIS YEAR WHEN WILMA'S
FAMILY WENT TO BUY A CAR AND WAS
TOLD ALL SEVEN OF THE AVAILABLE
CODES WERE USED UP IN THE MONTH
OF JANUARY.
HER FAMILY LOGGING INTO HER
ACCOUNT SAW DOZENS OF NAMES
GOING BACK YEARS ALL STRANGERS.
YET MANY COULD BE TRACKED TO TWO
SALESMEN AT PARKWAY.
>> I WAS REALLY MAD.
I AM STILL MAD.
>> Reporter: AS IF USING THE
CODES WAS NOT BAD ENOUGH.
WILMA WAS ELIGIBLE TO CASH IN
PURCHASE.
THEM.
SALESMAN USED VOUCHERS TO MAKE
DEALS WITH OTHER PEOPLE.
CONTROL.
>> WHAT DO YOU SAY TO THIS WOMAN
AND TO HER FAMILY.
WAS PASSED ON.
>> THEY SHOULD BE UPSET.
I WANT THEM TO KNOW I AM UPSET.
>> Reporter: MICHAEL RILEY IS
GENERAL MANAGER OF PARKWAY
CHRYSLER.
>> WHEN YOU REALIZED WHAT WAS
HAPPENING, WHAT DID YOU THINK?
WELL, I AM NOT HAPPY ABOUT IT.
AND WE ARE AWARE THERE IS A
PROBLEM WITH EMPLOYEE DISCOUNTS
BEING USED.
AND THE ONLY PROBLEM IS AS A
THE FACT.
>> Reporter: RILEY REACHED OUT
TO FAMILY IMMEDIATELY.
CUTTING THEM A CHECK COVERING
ANY POTENTIAL LOSS.
SINCE CHRYSLER HAS LAUNCHED AN
INVESTIGATION THAT CHECK CANNOT
BE CASHED.
ONE SALESMAN HAS RETIRED.
DISCIPLINED.
>> WHEN YOU REALIZED IT WAS ONE
OF YOUR SALES PEOPLE.
DISAPPOINTED TO?
ANGRY?
ABSOLUTELY.
>> SHE DID QUALIFY FOR UAW
VOUCHERS SHE COULD SHARE WITH
WHOEVER SHE WANTED TO.
THOSE.
>> YES.
>> AND THEY STILL USED THOSE
BLOWS MY MIND.
SHE IS TAXED ON THAT.
AS FOR DIANE SHE HAS THIS
MESSAGE FOR YOU.
>> CALL AND SEE IF IT HAS BEEN
USED.
IF SOMEONE IS USING THEIR CID
NUMBER WITHOUT THEIR PERMISSION.
>> Reporter: HOW OFTEN IS THIS
REALLY HAPPENING?
CAN YOU SCORE A CODE EVEN IF YOU
DO NOT HAVE A FRIEND OR FAMILY
MEMBER IN THE INDUSTRY?
TOMORROW NIGHT AT 11:00.
WITH CAMERAS ROLLING WE VISIT
DEALERSHIPS.
THE CAR DISCOUNT CODE