Initially, they thought you were on their flight.
And I think you thought you were on their flight.
NARRATOR: At, LAX Yolanda's been called
to help a confused passenger.
Started going off--
It was scheduled at-- at 6:00.
And it's 6:55, I think.
It's 6:55?
Because the only-- - Look, you should have it.
Ticket that you have here, I have--
I have what you're looking for.
The only ticket that you have here is for 8:55.
We changed that.
I would have been--
been here at that time.
No, it's 8:55 tonight.
You still have time, because it's--
Right.
I had-- I have a lot of time.
Right.
I have a lot of time.
I have time to use, you know what I'm saying?
OK.
I could-- I could have been at home, eating, and all that.
You know?
Right.
And having a good time.
But now I'm here, stuck.
NARRATOR: Passenger George Washington is still confused
about the time, but now Yolanda wonders
whether he should fly at all.
You determined that he'd smelled like alcohol--
Well, I didn't really smell it.
I mean, he just started being loud,
and he just looked, to me--
to be under the influence of something.
OK.
Thank you.
You're welcome.
OK, so I did check here--
well, I did check your reservation.
And-- uh-oh.
My concern is what I'm trying to determine now
is whether or not you're fit for travel,
because of the conversation you've had to the captain
and the ops agent.
Ma'am, this gentleman, I had no problem with him at all.
Any which way.
OK.
I'm a military man.
All I told him was, look, I work real hard for this country,
and this is the thanks I get?
Is that what you were saying, you're injured from--
and you're just coming back from--
Afghanistan.
Afghanistan?
And this is the thanks I get?
Here's what I have to determine.
Phoenix-- Phoenix--
El Paso.
Any way-- all I do-- all I do--
I want to make my final destination.
That's all I want.
I want to go home.
I've already been everywhere.
This is the thanks that I get?
Well, I'm certainly not trying to--
to put any undue stress on you.
I want to go home. That's all.
I know.
And I want to get you home, sir.
Your flight doesn't leave until 8:55.
I want to take you over to the gate.
OK. Thank you very much.
OK?
He's just really upset.
I mean, he's just come back from the war.
He's injured.
Obviously, home means a lot to him right now,
which I can totally understand.
NARRATOR: Little does Yolanda know,
not everything is as it seems.
Yolanda's got George to the right gate,
but decides to make one final call before boarding him.
Hi.
Are you George Washington's--
you're his dad?
OK.
I just wanted to make sure-- he seems really upset,
and he's traveling with us today on Southwest Airlines.
Well, he just seems to be a little bit upset.
Crying, and seems to be-- did he just
come back from Afghanistan?
Uh-huh.
What happened?
Thank you.
I think I've been had.
His dad said he fell off a roof and had to get a hip
replacement because he's--
that's not funny.
I'm sorry.
But that he's not been in the military.
I was, like, near tears, thinking he was a war veteran.
But apparently, according to his family,
he just fell off a roof.
NARRATOR: They say George Washington never told a lie,
but in LA, anything's possible.