dale carnegie- how to win friends and influence people| MASTER SOCIAL PSYCHOLOGY
“Don't be afraid of enemies who attack you. Be afraid of the friends who flatter you.”
“I discovered, quite by accident, how richly it sometimes pays to let the other person
do the talking.”
“arouse in the other person an eager want. He who can do this has the whole world with
him. He who cannot walks a lonely way.”
“Three -fourths of the people you will ever meet are hungering and thirsting for sympathy.
Give it to them, and they will love you.”
“Be wiser than other people if you can, but do not tell them so.”
You can make more friends in two months by becoming interested in other people than you
can in two years by trying to get other people interested in you.”
“Any fool can criticize, complain, and condemn—and most fools do. But it takes character and
self-control to be understanding and forgiving.”
“When dealing with people, remember you are not dealing with creatures of logic, but
with creatures bristling with prejudice and motivated by pride and vanity.”
“Talk to someone about themselves and they'll listen for hours.”
“It took me years and cost me countless thousands of dollars in lost business before
I finally learned that it doesn’t pay to argue, that it is much more profitable and
much more interesting to look at things from the other person’s viewpoint and try to
get that person saying ‘yes, yes’.”
“You can't win an argument. You can't because if you lose it, you lose it; and if you win
it, you lose it.”
“Personally I am very fond of strawberries and cream, but I have found that for some
strange reason, fish prefer worms. So when I went fishing, I didn’t think about what
I wanted. I thought about what they wanted. I didn't bait the hook with strawberries and
cream. Rather, I dangled a worm or grasshopper in front of the fish and said: "Wouldn't you
like to have that?” Why not use the same common sense when fishing for people?”
“To be interesting, be interested.”
“A person’s name is to that person the sweetest and most important sound in any language.”
“I have come to the conclusion that there is only one way under high heaven to get the
best of an argument— and that is to avoid it. Avoid it as you would avoid rattlesnakes
and earthquakes.”
“If You Want to Gather Honey, Don't Kick Over the Beehive”
“All men have fears, but the brave put down their fears and go forward, sometimes to death,
but always to victory.”
“Why talk about what we want? That is childish. Absurd. Of course, you are interested in what
you want. You are eternally interested in it. But no one else is. The rest of us are
just like you: we are interested in what we want.”
“criticism is dangerous, because it wounds a person's precious pride, hurt his sense
of importace and arouses resentment.”
“By fighting you never get enough, but by yielding you get more than you expected.”
“Once I did bad and that I heard ever. Twice I did good, but that I heard never.”
“If you argue and rankle and contradict, you may achieve a victory sometimes; but it
will be an empty victory because you will never get your opponent's good will.”
“Only knowledge that is used sticks in your mind.”
“A barber lathers a man before he shaves him.”
“The chronic kicker, even the most violent critic, will frequently soften and be subdued
in the presence of a patient, sympathetic listener— a listener who will be silent
while the irate fault-finder dilates like a king cobra and spews the poison out of his
system.”
“If there is any one secret of success, it lies in the ability to get the other person’s
point of view and see things from that person’s angle as well as from your own.”
“The world is full of people who are grabbing and self-seeking. So the rare individual who
unselfishly tries to serve others has an enormous advantage.”
“Give honest, sincere appreciation. Be “hearty in your approbation and lavish in your praise.”
and people will cherish our words and treasure them and repeat them over a lifetime—repeat
them years after you have forgotten them.”
“If we want to make friends, let’s put ourselves out to do things for other people—thins
that require time, energy, unselfishness and thoughtfulness.”
“Remember that other people may be totally wrong. But they don’t think so. Don’t
condemn them. Any fool can do that. Try to understand them. Only wise, tolerant, exceptional
people even try to do that.” “Every man I meet is my superior in some
way. In that, I learn of him.”
“Pay less attention to what men say. Just watch what they do.”
“The only way I can get you to do anything is by giving you what you want.”
“It raises one above the herd and gives one a feeling of nobility and exaltation to
admit one’s mistakes.”
“The only way to influence people is to talk in terms of what the other person wants”
“Your smile is a messenger of your good will. Your smile brightens the lives of all
who see it”
“The ability to remember names is almost as important in business and social contacts
as it is in politics.”
“Every act you have ever performed since the day you were born was performed because
you wanted something.”
“All men have fears, but the brave put down their fears and go forward.”
“Abilities wither under criticism; They blossom under encouragement.”