is your Windows 10 computer failing to
startup in this video I'll show you how
to reset Windows 10 and get your
computer working again and you should be
able to do this without losing any of
your files this is Dave's tech rescue
where I solve your problems with
computers internet and technology if you
have a question you'd like to ask me
leave it in the comments below and I'll
do my best to answer it and remember to
subscribe so you don't miss my next
video where I might be answering your
question a couple of weeks ago I made a
video on how to reset your Windows 10
computer but that was for a computer
where Windows 10 would start up and was
working and in the comments Kenko asked
can you reset the computer if Windows 10
won't boot well I'm going to show you
two ways to reset a Windows 10 computer
that won't start up first I'll show you
how to reset Windows 10 using the
built-in recovery tools in Windows 10
because even if your computer doesn't
start it should still load into the
recovery tools and in case that doesn't
work for you I'm going to show you how
to borrow someone else's computer to
make a Windows 10 installation USB and
then we'll use that USB to install
Windows 10 on your computer either way
the planet is to reset Windows 10 on
your computer and when I say reset
windows 10 I mean it's going to work
like new again none of your usual
programs are going to be installed and
you'll have to spend some time
afterwards getting it set up the way you
like it again as for your data that's
your documents photos and other personal
files both of the methods I'm going to
show you will give you the option of
keeping your data if it's possible and
if that's what you want but of course
you can erase your data as part of both
of these methods so let's get started
the first method I'm going to show you
uses the recovery tools that are built
into every Windows 10 computer if your
computer is failing to start up you're
probably going to see a screen like this
where you see preparing automatic repair
then diagnosing your PC and then it says
your PC did not start correctly if your
computer doesn't do any of this don't
worry you'll just need to watch the
second method later instead but if you
do see this click Advanced Options now
we're into the recovery tools and you
need to click on troubleshoot and then
click on reset this PC and here you've
got the option to keep your files or you
can remove everything most of the time
it's a good idea to choose keep my files
so I'm going to click this then read
this notice and confirm that you want to
go ahead by clicking reset and then you
have to wait while windows is reset when
it's finished Windows 10 starts up as
normal and you'll be able to go into a
folder like documents or photos and just
check that all of your files are still
there I know that this method doesn't
always work so I want to show you a
second method now where you use another
computer to make a Windows 10 USB
when I'm working on a Windows 10
computer that needs to be reset I find
that it's much more likely to succeed if
I prepare a Windows 10 USB first for
this you're going to need another
Windows computer and a USB memory stick
with a capacity of at least 8 gigabytes
I know this isn't very convenient but
this method is much more reliable than
the first one I showed you so get your
USB stick and plug it into a working
Windows computer if you have any
important files on the stick then back
them up before you start because we're
going to be erasing the stick now go to
the following website I've put a link to
it in the description look for where it
says create Windows 10 installation
media and click download tool now now
run the tool we don't need the website
open anymore so you can close as if you
like now you just need to follow the
instructions and prompts on the screen
so click accept here and there's a fair
bit of waiting around while this tool
gets things ready when you see this
screen click create installation media
because we'll be making a USB Drive and
click Next now this page is important to
get right it's chosen a version of
Windows 10 that will work on this
computer but remember this isn't the
computer that you're trying to reset so
I'm going to remove this tick I'm going
to keep the language and there aren't
any options for addition it will
actually include all additions including
Windows 10 and Windows 10 Pro but for
architecture I like to choose both just
in case you can then hang on to the USB
you've made for fixing other computers
leave this on USB flash drive and click
Next I can see my USB here so I'm going
to select it and click Next now wait
while the tool downloads Windows 10 and
writes it onto the USB stick I'm
fast-forwarding this because it takes a
while then it will say it's finished and
you can unplug the USB so now you've got
a USB stick that you can use to install
Windows 10 on any computer you need to
plug this USB stick into the computer
that you're having problems with now we
need to switch the computer
and tell it to get its instructions from
the usb this is called booting from the
usb every computer is different but on
this computer I can boot from the USB
like this I turn on the laptop then
immediately I press the f9 key
repeatedly
then I can see a list of devices I need
to choose the USB Drive using the arrow
keys on my keyboard now I need to press
ENTER to select that this is the screen
I was expecting to see so I know we've
booted from the usb now now I'm going to
choose 64-bit because most computers are
64-bit and then we have a short wait now
I'm just going to check that I have the
correct language in all these boxes and
click Next and click install now now it
asks you for a product key and don't
worry you probably don't have one it
does say if you're reinstalling Windows
select I don't have a product key so
click on I don't have a product key here
you need to choose an Edition if in
doubt go for home if the computer was
bought for home use or pro if it was
bought for a business some computers
have a window sticker on the case if
it's just windows then it's home but if
it says Pro then it's pro the computer
I'm using is Windows 10 Pro so I'm going
to click on that and then click Next
now you need to accept the terms so tick
this box then next now we have two
options and we need to choose custom
install windows now I know the other
option upgrade says it will keep your
files but don't worry the custom option
will let you keep your files too now we
need to choose which drive you want to
install windows onto this can be quite
tricky to work out but if you look at
the size of each of the drives you
should see one big partition that has a
couple of hundred gigabytes of storage
normally that's where you want to
install Windows if you want to have a
clean start with your computer you can
click on each of these lines and delete
each partition and then when you click
on next the installer would sort out the
partitions for you but obviously you're
going to lose
your files if you do that I want to
install windows onto this big partition
here so I'm going to click on this line
then click next and this message just
confirms that any files that I already
have on the computer will be moved to a
folder called Windows dot old so click
OK and now you need to wait while
Windows is installed once Windows is
installed you just need to answer a few
setup questions like the region and
language and you need to choose a
username and a password and so on and
then you'll see the Windows desktop if
you chose to keep your files earlier
then now's a good time to check up on
them go into File Explorer and into the
C Drive now go into Windows dot old and
you'll find your files in the users
folder if you find that your screen
looks a bit blurry after reinstalling
Windows this way then you'll need to
reinstall the drivers normally you can
just connect your computer to the
Internet and it will download the
drivers on its own and within about an
hour your screen will look clear and all
your devices will work but if your
drivers don't work then check out my
video here on how to update your drivers
please give this video the thumbs up if
it helped you and let me know in the
comments below how you got on if you'd
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button thanks for watching and I'll see
you next time
[Music]
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