hello everyone welcome back to the film insight channel
hotel hell introduced us to some owners who were not meant for the hotel business
i'm i'm upset that was unacceptable on there's unacceptable okay you're drunk
go home all right i want to go too but these are some of the most delusional ones so sit back and
relax and without further ado let's get straight into the content guys murphy's hotels trio owner
i'm this terrible you should be ashamed okay okay no it's not okay what is that
uh black mole what's this supposed to be murphy's hotel was featured in season two episode eight
located in murphy's california this historic hotel is owned by three friends brian goss
kevin clerico and joe la citignolo during the time it was revealed that the trio had
less than one year's experience in the hotel business the owners looked more interested
in partying than running the business one of their employees konitha smith revealed
that the owners used the hotel as their personal playground sometimes this happened at the premises
give us some time ready some tongues you ladies out doing tonight what do you think we're doing
kevin and i we love women and it is a passion and we have a lot of them coming through here don't
act like you've never done it the owners made a ruckus every night at the bar which resulted in
a lot of guests losing sleep i'm exhausted and i keep hearing these loud noises outside these
people are drunk and it's driving me crazy the owner also didn't care much about cleanliness
they claimed to clean the kitchen twice a week but it was extremely dirty and disgusting
so look at the mold on that this is absolutely disgusting when the trio had to work on their
business strategies and tidy up the place they chose to party instead you guys all know i like
party but sorry i need to wind down you know i'm going to go play poker in reno later tonight and
i'm not going to sleep the trio's unprofessional behavior irked the staff who were fed up with the
owners some of them revealed that clerico often threatened to fire them yeah no that's not what
it is it is yes it is you just totally attacked me i'm afraid to express my feelings i'm afraid i'm
gonna get fired ready nobody's threatened here with their job nobody has you never threatened
me by being fired i have before were you drunk yes after all the reforms were put into effect
murphy's hotel had received mixed reviews with regular customers expressing how they missed the
old look and menu however most people loved the new look as well as of 2022 the hotel is still
open and serving but its reviews are still not great on tripadvisor they have 3.5 stars
on facebook it's 4.5 stars and on yelp it's 3.5 stars most of the negative reviews talk about the
noise and the owners lousy attitude however some of them talk about the bar having a great vibe one
of the recent reviews was the historic bar just makes you feel good great bartender and clientele
philip loving foss this is what i do every time that you come in here this is what you do i do
not run food down to your bar for the last couple nights let's talk about the elephant
in the room shall we in the second episode of season two an establishment called monticello
hotel was introduced situated in longview washington monticello built in 1923 is one
of the oldest buildings in longview and was owned by philip lovingfoss he inherited the
hotel from the previous owner annabelle jewell to whom loving foss was married after she passed away
loving foss was basically an alcoholic he had many run-ins with the law because of his alcoholism
in fact loving foss was arrested for dui a day before chef ramsay's visit moreover because of his
alcoholism he would often misbehave with his staff phillip will come in here drunk good job good job
in front of all the staff and it's just an embarrassing mess sometimes he was a jolly
person and sometimes he was very unpleasant towards his staff and threatened to fire them
or even close down the hotel this behavior grossly affected the morale of the staff not
only were the staff underpaid but they were also overworked and stressed loving foss was running
the hotel with his girlfriend ginger who was the general manager very nice to see you welcome
to the monticello thank you see your ginger yes this is my significant other hello there you go
is that true that's true wow loving foss lived a luxurious life along with ginger and his many
luxury cars he had absolutely nothing to do with his stuff all he did was splurge money on himself
and his girlfriend we're all wondering do we put gas in the car or do we buy groceries this is
real meanwhile the underpaid staff worked with poor quality food and equipment most of the food
is pre-packaged or canned or frozen because ginger and philip are running this place like real misers
they uh pinch a penny on every corner most of the rooms in the hotel were occupied by loving foss
and his girlfriend ginger's junk and only four rooms were available for the guests loving fast
hardly did anything all day he tried to portray himself to be a hard worker but chef ramsay knew
better i can't believe philip is put on a show for me i've got to get him to tell me the truth
and you're pretending all of a sudden i'm busy i'm making my own lifting because i'm here i i just
no it's not because you're here you don't normally do this stuff the careless owner lied
to chef ramsay about his addictions and denied any problems with his stuff the hotel was also poorly
maintained and very filthy post-hotel hell loving those registered himself into a programme to fight
his addiction the revenue of the business also increased and the staff was paid better however
in january 2014 the lounge and restaurant in the hotel were closed by loving foss and ginger
so they could pursue other ventures most of the guests were upset about the closure
in july 2016 loving foss was back to being his old self he was sentenced to 90 days in prison for
threatening a district court judge in september 2016 the hotel was listed for both sale and lease
after loving foss and ginger ran into debt in early 2017 the hotel got new owners and recruited
new staff in october 2017 there was a large multi-million dollar remodel of the hotel however
monticello was closed permanently in august 2019 and was converted into studio apartments
next on the list is lisa cratch you can't be proud of what you just
served me and charged me absolutely not you're correct you clearly have given up
vienna inn was a business featured in the third season of the show located in south
bridge massachusetts the hotel was owned by husband and wife john kratch and lisa cratch
the couple bought the inn in 2000. they wanted vienna to be an austrian haven where people
could experience and enjoy being in austria without flying over to the actual country
the inn had a bad reputation among the locals who refused to visit
there were rumors of the couple holding adult parties in the basement it was however just a
minimal spa mr and mrs cratch might seem like an ideal couple but they were anything but that the
couple continuously argued with each other and all the guests at the hotel could even hear them
you know you jonathan oh yeah i love you so much and you're such a great guy but you
suck as a business partner you really suck mrs cratch was the main problem in the hotel
she frequently had mood swings and mistreated her staff she will just you know explode and she can't
help but be upset she even smacked one of her servers in the back of the head in front of a
customer mrs cratch was also a big cry baby and she was good at shedding crocodile tears
the staff was underpaid and whenever they did get their paychecks it was never the full amount
can you believe that the staff even paid for their own uniforms wow how much are the outfits about
300 400 average you know they get their own i mean they're their own dresses you know oh you buy your
own uniforms yes you do stop it Chef Ramsay was able to make a few changes but mrs kratch
was not happy with them at all she was upset and even nitpicked small things in the revamp these
are different chairs from the other ones aren't they no no i was just seeing if it was 100 cotton
is that a pull-out no it doesn't need to be a pull-out and right now i'm worried where lisa's
head is before Chef Ramsay left he tried to have a quick chat with mrs crutch but she only showed him
how ungrateful she was is there anything that's happened this week that you're not happy with yes
i had expected the blooming zoomer to be done not the konig but i was it was the room i didn't
expect and the room that we've done still has problems can i just tell you something really
important this is not a makeover show i know that but you're complaining about i wasn't saying i
didn't love that room it'd be a great shame for you to sound ungrateful oh i'm not ungrateful i
am just strong you've got no idea what's wrong if you think that i'm being ungrateful because
i'm really not it sounds like that post-hotel hell because of their stubborn nature mr and mrs
crouch went back to their old ways for the same reason their reputation in the area was the same
but suspiciously their reviews on tripadvisor and yelp showed 4.5 stars in november 2017 the
hotel was temporarily closed because of a fire that caused an estimated 75 000 loss in damages
however it looked like things didn't work out and in february 2018 the couple closed the inn
permanently and finally we have calumet in member staff against you i used to be really chirpy and
happy i can't even smile anymore grow up the calumet inn made its debut in the second season
of the show located in pipestone minnesota the historic building was built in the 1880s
owned by two spoiled brat sisters rena smurkovsky and vanda smurkovsky the inn was a gift from their
father jim smakovsky both sisters had no experience in the hotel industry you know
how to use this and always try to run away from responsibility there's just too much trash talking
around here and i can't work with people like that after being overwhelmed with six weeks of work
rina took off on a three-week vacation whereas vanda used to only wake up at 3 p.m
from her beauty sleep rina and vanda didn't even respect their employees you have no clue
mandy thompson their general manager was removed from all the managerial duties
as both the sisters thought that they knew better in truth it was thompson who was running the hotel
before reena and vanda got here i was the general manager of the calumet and now i'm a front desk
person and a waitress that's what i am the sibling's parents moved in to help the daughters
run the inn successfully i'm work seven days a week i miss my home very much rita smurkowski
their mother worked seven days a week to keep the inn alive but the siblings were blinded by
arrogance rina bragged to chef ramsay about her being successful in everything she put effort
into she also spoke highly of a little work experience that she got at the age of 14 at
a food joint like that was enough to run the whole business while vanda was responsible for the front
desk and the restaurant rina's work was basically to do nothing all she knew was to cry the sisters
actually blamed the staff for the loss in business we have a lot of problems with the staff it's so
hard gordon to just repeat myself what are the problems rudeness unprofessionalism there is a
chronic disease here of complaining and bitching so we've got a big problem with the staff yes
we do when it came to the food tasting every dish that was offered to chef ramsay tasted disgusting
it is absolutely disgusting as usual rina and vanda were back to being their defensive selves
they even threatened the staff with their payments thompson finally came to terms with the situation
and quit i'm committed committed oh i've been here for three and a half years
i've done everything from barton to housekeeping
to front desk to serving we want to know to be here that's the thing i'm done
but Chef Ramsay was quick to jump in and get her back on board calumet's new general manager after
talking with gordon i realized everybody that works there is like my second family
post hotel hell things got better for calumet inn but the success was short-lived just after a year
of appearing on the show rina and vander sold the hotel in mid-2015 it changed hands two times more
before landing in tammy grubb's hands for five hundred thousand dollars as of 2022 grubbs is
still the owner and the reviews are positive on tripadvisor they have a rating of four stars 4.1
on facebook and 7.1 on booking.com with that we've come to the end of the video hope you enjoyed the
video do you know any other delusional owners let us know in the comments if you enjoyed the video
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